Excellent service the only downside for me is the vast difference in delivery charges

He loves it! Surprisingly really likes the first French words. We’re just getting used to using it. I know there’s so much more you offer. He’s 3 1/2 and very busy. Looking forward to doing more with Yoto. 

If I could give no stars I would.  I have been trying to get a refund for a bag which I was told I had returned it to the wrong address, even although this was the address generated for the returns label.  After trying to contact them I was advised the refund had been made.  However they had mixed up my order number with a previous order I had made advising me I had been refunded which was for another bag.  After further contact from myself I continue to get automated responses back.  I’m still waiting for my refund.  There is no phone number to contact them on.  Absolutely hopeless!!

Daniel sorted the issue with our oven so efficiently, we were delighted with the service we received. He was very friendly and professional. 
Communication of when the engineer would arrive was clear and updated regularly which made for a very smooth process from the initial booking in.

Engineer:
Daniel Fox
3795

Friendly and knowledgeable.

Item arrived a few days later. Very happy with the service I received 

Firstly no stars, so I have to choose 1 star to get this review out there.
I bought a £40, 20460 Russell Hobbs kettle around two years ago.
The spring in the lid broke and as a result the lid wasn't opening.
I contacted RH and they asked me to supply photos of the fault which I did.
Get this, no spares available for this model.
The internet highlights many problems with the spring breaking  on this model, so they know it's an issue.
Their customer service department takes on average 5 days to reply with patronising statements like- out of guarantee so we'll offer you 20% off a new Russell Hobbs kettle.
I refused this offer and requested a full refund as electricals in this category are required by English law to be of merchantable quality ( Consumer rights act 2015).
After 5 emails to and fro, their final offer was 30% take it or leave it. So basically it's we've had your money, now do one in other words.
This once owned British brand has unfortunately been trashed by corporate greed and wastefulness.
So to sum up.
I'll never buy or recommend a Russell Hobbs product to anyone.


YOU WILL DIE IF YOU BOUGHT THIS FOR SAFETY Started to see some ai renditions of my room there were several people I have never seen and nature has never seen before start walking into my room while I was in it

Would have thought it was funny if it wasn't 
This is a tech bro fail and if you need this for safety look elsewhere 

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