Monday – Friday
12 – 48 hours response time
CET timezone (what’s our current time?)
We aim to answer all tickets in this support center within 12 – 48 hours on business days. Please expect longer answer times during weekends, vacations and national holidays. (Please understand that we do not work on those days.)
When submitting your ticket, please provide us with as much information as possible (such as your website URL, instructions on how to recreate the issue, whether the issue occurred after activating some plugin) as this will speed up the ticket resolution significantly.