Extellio
Extellio is built to understand all aspects of user journeys. It shows the behaviour, experience, conversion, expectations, and pain points for users for each of your target groups. This is achieved by combining web analytics, surveys, heatmaps and session recordings in one analysis platform that gives you meaningful insights you can act on with confidence to improve conversion and user experience.
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Verint Digital Behavior Analytics
Customer session replays provide interaction data from mouse tracks, touch gestures, clicks and form interactions. Prioritize actions to optimize your CX based on real customer behavior on digital channels.
Sometimes customer feedback isn’t enough. Gleaning insights from cryptic comments can be hard – and taking action can be even harder. With Verint Digital Behavior Analytics, seeing is believing. Digital Behavior Analytics natively integrates customer feedback and replays for instant clarity and a holistic picture of the customer experience. Connecting replays to important KPIs allows you to analyze actual customer experiences to quickly uncover pain points that negatively impact digital experiences and conversion.
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Prodely
Prodely is an AI-powered product discovery and insight platform that centralizes scattered customer feedback, research data, and market signals into a structured, searchable knowledge base so product teams can make informed decisions without manual data wrangling. It uses an embedded AI assistant to automatically analyze unstructured input from user interviews, surveys, support tickets, and other sources, distilling trends, patterns, pain points, and strategic themes that help teams identify opportunities and validate assumptions quickly. It generates Opportunity Solution Trees to visualize links between desired outcomes, opportunities, and solutions, supports smart transcription and summarization of audio/video interview data, and streamlines prioritization with frameworks like ICE (Impact, Confidence, Ease) so product teams can align on strategy and roadmap decisions with evidence rather than intuition.
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Mouseflow
Mouseflow is a behavior analytics ecosystem, used by Product, Marketing, UX, Design, and Analytics teams across 190,000 websites worldwide to ensure the highest conversion rates and best website experience. Save time monitoring your website and know where exactly your visitors are experiencing friction and what's preventing them from turning into customers. Get insights into your visitors' behavior through heatmaps, session replay, conversion funnels, and form analytics. Set up feedback campaigns based on a variety of triggers to assist/recover conversions. Find out what really tipped an A/B test and why users won’t submit your forms. Identify and prioritize obstacles to conversion. Add visual context to speed up implementation.
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