JoergHopfgarten, 7 months ago. Last reply by Andrew Misplon, 6 months ago.

I’m using Vantage and the SiteOrigins Widgets Bundle.

I’m trying to show some features on my landing page, with an FontAwesome Icon on top. The background color is #216477, the icon should be #ffffff. Unfortunately, for some weeks now, the icons are visible when I’m in the backend editing. But they appear to be invisible in the frontend.

I’ve already tried to disable all non-SiteOrigin widgets and deleting the cache (wordpress and several browsers), but nothing helped. Any ideas what I could be doing wrong?

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  1. 7 months, 7 days ago Andrew Misplon
    Hi, I Work Here

    Hi Joerg

    Thanks for letting us know about the issue you’ve encountered.

    Do you perhaps have a public URL where we can look at what’s going on?

    Cheers

    Andrew

  2. 7 months, 7 days ago JoergHopfgarten

    Hi Andrew,

    Thank you for your help. It's this page: https://salesstories.de/

  3. 7 months, 7 days ago Andrew Misplon
    Hi, I Work Here

    Thanks for the link. Does the issue persist if you create a new test page and add a Features Widget in Page Builder and add a similar background/icon combination?

  4. 7 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    Hi Joerg

    If you have a moment, perhaps you can test the Features Widget in a new test page. If we could view that test page without your caching plugin activated, that would be great. I usually recommend disabling caching plugins temporarily during troubleshooting; just to remove any possible interference.

    Thanks

    Andrew

  5. 7 months, 2 days ago JoergHopfgarten

    Hi Andrew,

    Thank you so much for your help. Here’s the test page – the same feature widget, but without the slider. Caching is disabled.

    https://salesstories.de/salesstories-consulting-v2/

    Thank you!

    Joerg

  6. 7 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    Thanks, Joerg. Might it be possible to try a full plugin conflict test and let us know when that’s done? Temporarily deactivate all plugins except for Page Builder and the Widgets Bundle.

  7. 7 months, 2 days ago JoergHopfgarten

    Hi Andrew,

    already did that some time ago, but deactivated all other plugins again.
    Looks like this does not change anything.

    Thank you!

    Joerg

  8. 7 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    Thanks. The necessary markup within the inner container of the feature is not outputting. I’m not sure why. You can export the layout’s JSON file from LayoutsImport/ExportDownload Layout and upload the file to WeTransfer.com and share the link here. We’ll take a look locally and see if the issue persists on our end.

  9. 7 months, 2 days ago JoergHopfgarten

    Hi Andrew,

    thank you for the analysis. Unfortunately, I don’t know where to download the .json file. Do I need a plugin for that or is it a folder I can access via ftp?

    In my wordpress, there is no menu called “Layouts”…

    Best regards

    Joerg

  10. 7 months, 2 days ago Andrew Misplon
    Hi, I Work Here

    Hi Joerg

    When editing the page in Page Builder you’ll see a Layouts button in the Page Builder toolbar in the same row as Add Widget.

  11. 6 months, 29 days ago JoergHopfgarten

    Hi Andrew,

    I never used the page builder – so including the widgets within a page builder block solved the issue!

    Thank you so much for your help (btw., I bought Premium in the meantime – great work should be rewarded 😉)

    Best regards

    Joerg

  12. 6 months, 29 days ago Andrew Misplon
    Hi, I Work Here

    Hi Joerg

    Thanks for the details; much appreciated. If you’d perhaps like to send us a screenshot of the page now when editing it to [email protected] we’ll try to investigate further. Thanks for your support, it’s most appreciated.

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