YOYO³ recall

Dear valued Stokke customer,

Welcome to this dedicated Stokke® portal.

Ensuring the wellbeing and safety of the children and families using our products is our main priority.

We recently identified a potential parking brake issue in certain Stokke® YOYO³ strollers that could result in an unintentional release of the brake during use. Out of an abundance of caution we have initiated a recall of the affected Stokke® YOYO³.

This portal will help you determine whether your stroller is in the batch subject to this recall and provide the applicable remedy available or confirm if it has been upgraded and is safe to use.

We sincerely apologize for any concern and inconvenience this matter may cause you.

We understand how important it is to choose safe and reliable products for your child. This is why we are dedicated to the safety and well-being of every baby and child who uses our products. We design and test our products rigorously to ensure they meet or exceed all applicable international safety standards.

Best regards,
Stokke Customer Service

Identify Product

Dear valued Stokke customer,

Welcome to this dedicated Stokke® portal.

Ensuring the wellbeing and safety of the children and families using our products is our main priority.

We recently identified a potential parking brake issue in certain Stokke® YOYO³ prams that could result in an unintentional release of the brake during use. Out of an abundance of caution we have initiated a recall of the affected Stokke® YOYO³.

This portal will help you determine whether your pram is in the batch subject to this recall and provide the applicable remedy available or confirm if it has been upgraded and is safe to use.

We sincerely apologize for any concern and inconvenience this matter may cause you.

Best regards,
Stokke Customer Service

Identify Product

حضرة عميل Stokke® الموقَّر،

مرحبًا بك في بوابة Stokke® المخصصة.

إن سلامة ورفاهية الأطفال والعائلات التي تستخدم منتجاتنا هي أولويتنا الأساسية. مؤخرًا، حددنا مشكلة محتملة في الفرامل في بعض عربات الأطفال Stokke® YOYO³ التي قد تتسبب في إطلاق الفرامل عن غير قصد في أثناء الاستخدام. على الرغم من عدم وجود بلاغات من المستهلكين بأعطال في الفرامل، فقد قررنا اتخاذ تدابير احترازية وسحب جميع عربات الأطفال Stokke® YOYO³ المتضررة.

ستساعدك هذه البوابة على تحديد ما إذا كانت عربة طفلك ضمن الدفعة التي تشملها عملية السحب الحالية. وفي حال كانت عربة طفلك مشمولة في عملية السحب هذه، سترسل إليك شركة Stokke® إطار عربة جديدًا كبديل مجانًا. يحتوي الإطار الجديد على فرامل محسَّنة طورناها

نعتذر بصدق عن أي قلق أو إزعاج قد يسببه هذا الأمر. نتفهم مدى أهمية اختيار منتجات آمنة وموثوقة لطفلك،

ولهذا السبب نحن ملتزمون بسلامة ورفاهية كل طفل يستخدم منتجاتنا. نحن نُصمِّم منتجاتنا ونختبرها بعناية لضمان أنها تلبي جميع معايير السلامة الدولية المعمول بها أو تفوقها

مع أطيب التحيات،
خدمة عملاء Stokke®

Identify Product

Enter serial number: *

Enter serial number (Please ensure to enter the complete and correct serial number, starting with 142AA, to accurately verify if your pram is affected by the recall): *

Enter serial number (Please ensure to enter the complete and correct serial number, starting with 142AA, to accurately verify if your stroller is affected by the recall): *

Enter serial number: *

Your product is not concerned by this recall. You can continue to use it as usual.

Your YOYO³ stroller is part of the batch subject to our recall. We urge you to immediately stop using the stroller and continue with the registration.

Your YOYO³ pram is part of the batch subject to our recall. We urge you to immediately stop using the pram and continue with the registration.

There was an issue with your serial number. Please contact customer support.

Your product has been upgraded* and is not affected by the recall. You can continue to use it as usual. *Upgraded strollers are equipped with a completely new and proofed parking brake solution, ensuring it is safe and fully compliant with regulatory standards.

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If you have questions, please contact Stokke® Customer Service on www.stokke.com
www.stokke.com

First Name *

Last Name *

Address Line 1 *

Address Line 2

Zip Code *

Postal Place(City) *

Country/Region *

State Code *

Phone *

Email *

You hereby acknowledge and agree that (1) you will immediately stop using the recalled YOYO³ stroller; (2) you will return the recalled YOYO³ stroller through the courier service that will be arranged by Stokke®; and (3) you will not give, donate, or sell the recalled YOYO³. *

You hereby acknowledge and agree that (1) you will replace the YOYO3 frame originally provided with the new frame provided by Stokke®; (2) you will return the original frame to Stokke®; as per the return instructions we provided; and (3) that you will under no circumstances re-use the frame originally provided or sell it to a third party. *

بموجب هذا، فإنك تقر وتوافق على (1) استبدال إطار YOYO³ الأصلي بالإطار الجديد المقدم من Stokke®؛ و(2) إرجاع الإطار الأصلي إلى Stokke® حسب تعليمات الإرجاع المقدمة؛ و(3) عدم استخدام الإطار الأصلي بأي شكل من الأشكال أو إعطائه لطرف ثالث أو بيعه له.

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Product

Enter serial number: {{theRecall.Serial_Number__c}}

Customer

Name: {{theEndUser.First_Name__c}} {{theEndUser.Name__c}}

Address Line 1: {{theEndUser.Address_Line_1__c}}

Address Line 2: {{theEndUser.Address_Line_2__c}}

Zip Code: {{theEndUser.Postal_Code__c}}

Postal Place(City): {{theEndUser.City__c}}

State Code: {{theEndUser.State__c}}

Country/Region: {{theEndUser.Country__c}}

Phone: {{theEndUser.Phone__c}}

Email: {{theEndUser.Email__c}}

We hereby acknowledge receipt of your request and have registered it as: {{theRecall.Name}}

We will initiate the shipment of your new Stokke® YOYO³ stroller frame.

We hereby acknowledge receipt of your request and have registered it as: {{theRecall.Name}}

We will contact you to arrange a full refund from Stokke® for the recalled YOYO3 stroller

We will initiate the shipment of your new Stokke® YOYO³ pram frame.: {{theRecall.Name}}

For further communication on this matter and to better serve you, we kindly ask you to refer to you allocated number

.بموجب هذا نقر باستلام تسجيل المنتج الخاص بك ونشكرك جزيل الشكر على ذلك {{theRecall.Name}}
لقد سجلنا استفسارك ضمن الرقم {{theRecall.Name}}.

وكخطوة تالية، سنبدأ بمباشرة شحن الإطار الجديد لعربة الأطفال Stokke® YOYO³ الخاصة بك.