When we think of the best retailers, the ones that stand out are those that offer high-quality products, competitive prices and provide superior customer service. These businesses understand the needs and preferences of their customers and go above and beyond to meet or exceed their expectations. They also have loyal and satisfied customers who trust and recommend them to others. Some examples of the retailers who made our list are Trader Joe's, L.L. Bean, Target, Costco, Wawa and Bath and Body Works.
Newsweek and the global market research and consumer data firm Statista are proud to announce our ranking of America's Best Retailers 2023. In an independent survey, shoppers were asked to evaluate stores in 39 product categories to determine the best retailers. Participants were asked about their likelihood of recommending a retailer to friends and family and how they rated it based on factors including price, selection, and overall atmosphere. The number of winners in each category varies by the number of eligible companies.
We hope you find our ranking helpful when choosing where to shop for yourself and your family.
Rank | Retailer | Parent Category | Category | Score |
|---|---|---|---|---|
| 1 | JoS. A. Bank | Clothing | Apparel | 88.80 |
| 2 | Tommy Bahama | Clothing | Apparel | 87.11 |
| 3 | Uniqlo | Clothing | Apparel | 87.05 |
| 4 | Levi's | Clothing | Apparel | 86.52 |
| 5 | Hollister | Clothing | Apparel | 86.49 |
| 6 | Guess | Clothing | Apparel | 86.36 |
| 7 | Buckle | Clothing | Apparel | 85.97 |
| 8 | American Eagle Outfitters | Clothing | Apparel | 85.74 |
| 9 | Anthropologie | Clothing | Apparel | 85.39 |
| 10 | Banana Republic | Clothing | Apparel | 85.30 |
| 1 | Puma | Clothing | Athletic Apparel | 87.53 |
| 2 | Athleta | Clothing | Athletic Apparel | 87.39 |
| 3 | Under Armour | Clothing | Athletic Apparel | 87.17 |
| 4 | Nike | Clothing | Athletic Apparel | 87.13 |
| 5 | Lululemon Athletica | Clothing | Athletic Apparel | 86.77 |
| 1 | Carter's | Clothing | Baby/Children's Clothing | 86.38 |
| 2 | OshKosh B'gosh | Clothing | Baby/Children's Clothing | 86.18 |
| 3 | Pottery Barn Kids | Clothing | Baby/Children's Clothing | 84.86 |
| 4 | The Children's Place | Clothing | Baby/Children's Clothing | 84.68 |
| 5 | Baby Depot | Clothing | Baby/Children's Clothing | 82.76 |
| 1 | Lovely | Clothing | Bridal Fashion | 92.12 |
| 2 | Bella Bridesmaids | Clothing | Bridal Fashion | 88.11 |
| 3 | Fabulous Frocks | Clothing | Bridal Fashion | 83.87 |
| 4 | David's Bridal | Clothing | Bridal Fashion | 82.47 |
| 5 | Camille La Vie | Clothing | Bridal Fashion | 81.96 |
| 1 | Von Maur | Clothing | Department Stores | 92.01 |
| 2 | Neiman Marcus | Clothing | Department Stores | 89.25 |
| 3 | Saks Fifth Avenue | Clothing | Department Stores | 89.02 |
| 4 | Nordstrom | Clothing | Department Stores | 88.82 |
| 5 | Bloomingdale's | Clothing | Department Stores | 88.69 |
| 1 | Burkes Outlet | Clothing | Discount Clothing | 89.12 |
| 2 | Nordstrom Rack | Clothing | Discount Clothing | 85.33 |
| 3 | Saks OFF 5TH | Clothing | Discount Clothing | 85.07 |
| 4 | T.J.Maxx | Clothing | Discount Clothing | 84.85 |
| 5 | Marshalls | Clothing | Discount Clothing | 84.15 |
| 1 | Brighton | Clothing | Fashion Accessories | 87.97 |
| 2 | Fossil | Clothing | Fashion Accessories | 87.56 |
| 3 | BoxLunch | Clothing | Fashion Accessories | 87.51 |
| 4 | Hot Topic | Clothing | Fashion Accessories | 84.39 |
| 5 | francesca's | Clothing | Fashion Accessories | 83.44 |
| 1 | Boot Barn | Clothing | Footwear Retailers (multi-brand) | 95.59 |
| 2 | Fleet Feet | Clothing | Footwear Retailers (multi-brand) | 86.42 |
| 3 | Shoe Sensation | Clothing | Footwear Retailers (multi-brand) | 86.00 |
| 4 | Journeys | Clothing | Footwear Retailers (multi-brand) | 85.80 |
| 5 | Shoe Dept. Encore | Clothing | Footwear Retailers (multi-brand) | 85.41 |
| 1 | Johnston & Murphy | Clothing | Footwear Retailers (single-brand) | 90.63 |
| 2 | Vans | Clothing | Footwear Retailers (single-brand) | 89.01 |
| 3 | Merrell | Clothing | Footwear Retailers (single-brand) | 88.70 |
| 4 | Balenciaga | Clothing | Footwear Retailers (single-brand) | 88.04 |
| 5 | UGG | Clothing | Footwear Retailers (single-brand) | 87.77 |
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Methodology:
The America's Best Retailers 2023 rankings were identified from the results of an independent survey of more than 9,000 U.S. customers who have shopped at the retailers in-person in the past three years. In total, over 140,000 evaluations were collected. The awarded retailers each received on average 100 evaluations from customers.
The survey was conducted on retailers from 39 categories, providing results for a broad-spectrum of customer experiences in traditional retail.
For each category, only retailers present in at least two census regions have been included in the list (exceptions made for retailers with 600 or more locations).
In total, the survey took an average of 9-11 minutes to complete, and the field period ran from February to March 2023.
The final assessment and rankings were based on the Likelihood of Recommendation (50% of the final score) and five evaluation criteria (also 50% of the final score):
1. Products: measures the quality, price, range and variety of products offered in-store.
2. Customer Service: measures the friendliness, helpfulness, and availability of employees in-store.
3. Atmosphere: measures the general atmosphere, lighting/illumination, music and cleanliness of stores.
4. Accessibility: measures the parking availability, store hours and convenience of store location.
5. Shop Layout: measures the order that products are displayed, aisle size, product presentation, mannequins and store size.
The top 3-10 retailers based on category size receiving the highest scores in each category were awarded as America's Best Retailers 2023.
Disclaimer: The rankings are comprised exclusively of retailers that are eligible regarding the scope described in this document. A mention in the ranking is a positive recognition based on peer recommendations and publicly available data sources at the time. The ranking is the result of an elaborate process which, due to the interval of datacollection and analysis, is a reflection of the last three calendar years. Furthermore, events following March 31, 2023, and/or pertaining to individual persons affiliated/associated to the retailers were not included in the metrics. As such, the results of this ranking should not be used as the sole source of information for future deliberations. The information provided in this ranking should be considered in conjunction with other available information about retailers or, if possible, accompanied by a visit to a retailer. The quality of retailers that are not included in the rankings is not disputed.
About Statista R: Statista R is a world leader in the creation of company, brand, and product rankings, based on comprehensive market research and data analysis.
With a team of over 100 expert analysts and partnerships with more than 50 media publications across all continents, Statista creates transparency for consumers and helps companies build trust and recognition across a plethora of industries and product categories.
Please visit r.statista.com for further information about Statista R and our rankings.