We are able to provide refunds for PublishPress purchases that follow the criteria on this page.
For new purchases, here are the steps:
- If you are having an issue with the plugin, open a support ticket and talk with our support team. If the problem can’t be resolved, then move to the refund request.
- Check the date: refund requests must be within 30 days of the original purchase.
- After completing the first two steps, request a refund by opening a support ticket.
For renewals, here are the details:
- We send you reminder emails 2 weeks before all renewals.
- Refund requests must be within 30 days of the subscription renewal.
- To request a refund, please open a support ticket.
- You will be sent a refund, minus 10% for payment processor fees.
Please note that canceling your subscription is different from a requesting a refund. Canceling indicates “I do not want auto renew enabled on my account” and does not indicate “I want a refund”.