TERMS OF SERVICE (Effective as of April 28, 2026)

These Terms of Service (the “Agreement”) constitute a legally binding agreement between ONLINE CONNECT LTD, a company incorporated in England and Wales, registered address: 85 Great Portland Street, First Floor, London, W1W 7LT, Company Number 15419378 (the “Company”, “ONLINE CONNECT”, “we”, “us”), and any individual or legal entity (the “User”, “you”) accessing the website https://proxys.io (the “Website”) and using the proxy services made available thereon (the “Services”).

By registering an account, placing an order, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by this Agreement. If you do not agree, you must not use the Services.

  1. 1. SERVICES
    • 1.1 The Company provides access to proxy infrastructure, including rental of intermediary servers (“Proxies”) via the Website.
    • 1.2 The scope, specifications, and pricing of the Services are published on the Website and may be amended from time to time.
    • 1.3 The Company may use its own infrastructure or infrastructure provided by third-party suppliers for the provision of the Services.
    • 1.4 The Services are provided strictly as technical infrastructure. The Company does not provide access to specific third-party websites or platforms and does not guarantee their availability.
  2. 2. USER OBLIGATIONS
    • 2.1 Rental Conditions
      The User shall:
      • 2.1.1 Review the FAQ section prior to using the Services.
      • 2.1.2 When using Proxies, eliminate all client-side leaks on the User’s side, including but not limited to: DNS leaks, WebRTC leaks, inconsistencies between IP geolocation and system/browser language settings, inconsistencies between IP geolocation and system/browser time zone, real GPS coordinates inconsistent with IP geolocation, and any similar discrepancies. For verification of client-side leaks, services such as browserleaks.com are recommended.
      • 2.1.3 In case of multi-accounting (operation or registration of two or more accounts on third-party services using the same device), ensure proper isolation and uniqueness of browser fingerprints and device identifiers. For each new account, the User must either:
        • use separate hardware (PC, laptop, phone, tablet, etc.), or
        • use anti-detection browsers capable of modifying browser fingerprints (including but not limited to MultiLogin , LinkenSphere , or similar software).
      • 2.1.4 Refrain from engaging in:
        • (a) Scamming, log checking, phishing, cash-out schemes, carding, checking balances in payment systems or bank accounts;
        • (b) Port scanning, vulnerability scanning, brute-force attacks (password guessing), or any other unauthorized access attempts;
        • (c) Spam or mass email distribution (mail ports are blocked in any case);
        • (d) Fraudulent activities, defamation, deception, threats, insults, or distribution of malicious software;
        • (e) Violation of applicable law, including the law governing this Agreement, the law of the User’s country of residence, and the law of the country where the proxy server is located;
        • (f) Mass registrations using static proxies (this restriction does not apply to mobile proxies);
        • (g) Partial or complete circumvention of restrictions or blocking measures imposed by governmental authorities, Internet access providers, or other Internet-related service providers.
      • 2.1.5 Promptly notify technical support of any issues affecting proxy functionality.
      • 2.1.6 Provide the relevant order ID(s) when contacting technical support from the personal account.
    • 2.2 The User acknowledges and agrees that:
      • (a) The Service provides proxy infrastructure only. The Company does not support access to specific websites and does not guarantee the availability of such websites.
        The Company guarantees only the operational functionality of the provided Proxies, which may be verified by accessing websites that do not restrict access by geography or IP (e.g., httpbin.org), provided such websites themselves are fully operational at the time of verification.
        Lack of access to any resource imposing country-, provider-, subnet-, or IP-based restrictions shall not constitute a breach of the proxy rental service and shall not constitute valid grounds for replacement, refund, or compensation.
      • (b) Certain geolocation verification services (including but not limited to 2ip.ru, whoer.net, and built-in geolocation detection tools in software) may incorrectly identify proxy regions. The same applies to third-party proxy checkers that may incorrectly report that proxies are non-functional.
        Refunds based solely on inaccuracies of third-party services are not provided. Replacement may be considered individually upon request via technical support in accordance with clause 2.3.
        Why this happens is described in the article " Incorrect geolocation detection on IP address ".
      • (c) Certain services may incorrectly detect proxy usage based on IP type classification, which is not direct evidence of proxy use.
        Absent direct evidence of leaks attributable to the Company’s Proxies (including open ports, header leaks, or exposure of the real IP address), replacement or refund on such grounds shall not be provided.
      • (d) The Company does not provide IP reputation assessment, Fraud Score, Risk Score, or similar evaluation services. Refunds based on dissatisfaction with such metrics are not provided.
      • (e) Certain resources may be blocked in specific plans or countries, primarily including payment systems, banking websites, and websites where unauthorized proxy usage may result in proxy degradation or blocking (including but not limited to bet365, Avito, Pinnacle).
        Access may be granted in certain cases at the Company’s discretion upon request via technical support in accordance with clause 2.3.
      • (f) Open access to blocked resources is not available for shared proxy plans.
      • (g) ONLINE CONNECT may unilaterally terminate access to any previously accessible blocked resource.
      • (h) The list of blocked resources is periodically updated and includes only resources where improper proxy usage may violate the Service rules.
      • (i) Refunds based on lack of access to blocked resources are not provided.
    • 2.3 Support
      User support is provided via online chat (bottom right) and email (mail@proxys.io). The average response time is up to five (5) minutes (typically 30–40 seconds), although certain inquiries may require up to 24–48 hours.
      The administration and support team reserve the right to ignore inquiries deemed inappropriate (including unrelated or offensive communications) and to restrict access to support channels in case of improper conduct.
    • 2.4 Termination for Breach
      The Company reserves the right to unilaterally suspend or terminate access to the Services without refund in case of violation of clause 2.1.4.
    • 2.5 Proxy Issuance
      Proxies are issued automatically upon confirmation of payment by the relevant payment processor. The Company has no control over processing times.
    • 2.6 Refund Policy
      • (a) Refunds apply only to orders. Refunds from account balance are not provided, as the balance constitutes prepayment for Services and does not function as an electronic wallet.
      • (b) Refunds for orders are available only for objective reasons and within 24 hours of payment. The Company reserves the right to refuse refunds if invalid grounds are provided or if clause 2.1.4 has been violated.
      • (c) A one-time refund is available only for orders up to 600 RUB. The request may be submitted once and using the same payment details. After such refund, the Company may restrict future access or refund rights.
      • d) Refunds are not available for orders of shared proxies (plans containing the term “Shared”), as the user acknowledges and accepts all risks associated with potential inactivity, limited accessibility of certain resources, blocking, and service interruptions when using such proxies. Refunds are likewise not available for orders placed under the “ISP Proxy” plan.
      • (e) Refunds are available only via:
        • USDT TRC-20 (fee: 3 USD),
        • USDT BEP-20 (fee: 1 USD),
        • TRX (fee: 0.3 USD).
        All fees are borne by the User. Other methods may be considered individually.
      • (f) Refunds are processed within seven (7) business days, though this period may be extended.
    • 2.7 Proxy Replacement Policy
      • (a) Replacement is available only for objective reasons within 24 hours of order, subject to compliance with clause 2.1.4.
      • (b) Replacement for different or specific subnets is available only within one hour after purchase. The User must verify availability prior to purchase.
      • (c) Replacement for different or specific cities is available only within one hour after purchase. The User must verify availability prior to purchase.
      • (d) Replacement of proxies is not provided for orders of shared proxies (plans containing the term “Shared”) or for orders under the “ISP Proxy” plan, as the user acknowledges and accepts all risks associated with potential inactivity, limited accessibility of certain resources, blocking, and service interruptions when using such proxies. Replacement is likewise not available for orders placed under the “ISP Proxy” plan.
    • 2.8 Third-Party Use
      This Agreement governs Services provided personally to the registered User.
      Provision of Services to third parties requires a separate agreement.
      The User remains fully responsible for actions of third parties, compliance with applicable laws, and lawful collection and processing of personal data in accordance with the Privacy Policy.
    • 2.9 ONLINE CONNECT grants the right to use the Services to an unlimited number of Users.
    • 2.10 ONLINE CONNECT reserves the right to amend these Terms without prior notice to Users. The Agreement shall always indicate the date of its latest update. The User is responsible for regularly reviewing any amendments to the Agreement. If the User does not agree with the updated version of the Agreement, the User must immediately cease using the Services.
    • 2.11 ONLINE CONNECT reserves the right to update the Website. The updated version of the Website may include corrections of errors, rectification of defects, and other modifications or improvements.
    • 2.12 Personal data are collected by ONLINE CONNECT with the User’s consent and in accordance with the Privacy Policy published on the Website. By providing any personal data, the User consents to their processing by ONLINE CONNECT for the purpose of performing this Agreement.
  3. 3. SERVICE LIMITATIONS
    • 3.1 The Services are provided strictly as technical infrastructure. The inability to access third-party resources that impose regional, geographic, provider-based, subnet-based, or IP-based restrictions shall not constitute a breach of the Company’s obligations under this Agreement.
    • 3.2 The Company does not guarantee any specific IP reputation metrics, including but not limited to fraud score, risk score, trust score, or any similar classification or rating assigned by third parties.
    • 3.3 The Company reserves the right, at its sole discretion, to restrict access to certain resources or categories of resources, and to modify, introduce, or remove such restrictions at any time without prior notice.
  4. 4. ACCOUNT BALANCE AND INACTIVITY
    • 4.1 Account balance does not constitute a bank account, deposit, payment account, or electronic wallet. It is advance payment for Services only.
    • 4.2 If no account activity occurs for twelve (12) consecutive months, the Company may charge an administrative service fee for account maintenance and storage of unused funds.
    • 4.3 Such fee may be deducted from the remaining balance and may equal the full unused balance.
    • 4.4 The Company may, but is not obliged to, provide prior notice.
    • 4.5 After deduction, the balance shall be deemed exhausted, and no further claims shall be accepted.
  5. 5. SUSPENSION AND TERMINATION
    • 5.1 The Company may immediately suspend or terminate access to the Services without refund in the event of a breach of this Agreement by the User.
    • 5.2 The Company reserves the right to refuse to provide the Services where continued provision may expose the Company to legal, regulatory, or reputational risks.
  6. 6. INTELLECTUAL PROPERTY
    • 6.1 All rights, title, and interest in and to the Website and all related intellectual property objects shall belong to the Company.
    • 6.2 The User shall not reproduce, distribute, or otherwise use any materials from the Website for commercial purposes without the Company’s prior written consent.
  7. 7. LIABILITY
    • 7.1 The Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.
    • 7.2 To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, or consequential damages.
    • 7.3 The Company shall not be liable for:
      • (a) restrictions imposed by third parties;
      • (b) the operation or methodologies of IP reputation assessment systems;
      • (c) improper configuration of the User’s devices or software;
      • (d) unlawful use of the Services by the User;
      • (e) delays caused by third-party payment providers in processing payments.
    • 7.4 The Company does not warrant that the Website will be compatible with the User’s equipment or software.
    • 7.5 The Company does not warrant that the Services will meet the User’s specific purposes or expectations.
    • 7.6 The Company shall not be responsible for the User’s actions.
    • 7.7 The Company shall not be liable for the acts or omissions of third-party infrastructure providers.
    • 7.8 The User shall be responsible for any breach of this Agreement.
    • 7.9 The User is responsible for maintaining the confidentiality of access credentials.
    • 7.10 The User shall indemnify and hold the Company harmless against any losses, damages, liabilities, or expenses arising from the User’s breach of this Agreement.
    • 7.11 Nothing in this Agreement shall exclude or limit liability to the extent that such liability cannot be excluded or limited under the laws of England and Wales.
  8. 8. LIMITATION PERIOD

    Any claim arising out of or in connection with this Agreement must be brought within thirty (30) months from the date the cause of action arose, failing which it shall be permanently barred.

  9. 9. FORCE MAJEURE

    Neither Party shall be liable for failure due to force majeure events.

  10. 10. AMENDMENTS

    Updated versions are published on the Website. Continued use constitutes acceptance.

  11. 11. GOVERNING LAW AND JURISDICTION
    • 11.1 This Agreement and any non-contractual obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales.
    • 11.2 The courts of England and Wales shall have exclusive jurisdiction.
    • 11.3 The User irrevocably submits to such jurisdiction and waives objections to venue.

ONLINE CONNECT LTD
85 Great Portland Street, First Floor, London, W1W 7LT.
Company Number: 15419378