Profiles

As a Business Development Manager (BDM) in a website design agency, my primary responsibility is to build and maintain relationships with clients. my role is crucial in ensuring that clients are happy and satisfied with the services provided by the agency.

Here are a list what I do for my role.
1) Understanding the client’s needs : This includes understanding their target audience, their business goals, and the functionality they require on their website.
2) Communicating with clients: I’ll need to communicate regularly with the client, keeping them updated on the progress of their project and answering any questions they may have.
3) Managing client expectations: My role is the agency delivers the project on time, within budget, and to the client’s satisfaction.
4) Providing guidance and advice: need to provide guidance and advice to the client on issues such as website design, user experience, and search engine optimization.
5) Liaising with the design team: need to work closely with the design team to ensure that the client’s requirements are met, and their website is designed to their specifications.
6) Project management: responsible for managing the project from start to finish, ensuring that it is completed on time and within budget.
7) Upselling: responsible for upselling additional services to clients, such as website maintenance or digital marketing services.

Overall, as a BDM in a website design agency, my primary responsibility is to ensure that the client is happy and satisfied with the services provided by the agency. This involves understanding the client’s needs, communicating regularly with them, managing their expectations, and providing guidance and advice as needed.

My WordPress journey began over 7 years ago — not with a grand plan, but with curiosity. I still remember the first time I installed WordPress on a local server and realized how a simple open-source platform could empower anyone to build something meaningful on the web. That moment changed the direction of my career.

What started as small experiments with themes and plugins quickly grew into a full-time passion. I found myself diving deeper into custom theme development, performance optimization, plugin architecture, and eventually full-scale WordPress solutions for businesses across different industries.

Over the years, I’ve had the privilege of working with global clients, agencies, and founders as part of cmsMinds, and now with my own team of engineers in India. Every project taught me something new — not just about code, but about problem-solving, collaboration, and the responsibility that comes with building for millions of users on the open web.

What keeps me here is not just the technology.
It’s the community — the meetups, the WordCamps, the open-source contributors, and the people who have been building this ecosystem together for more than a decade. Being part of national and international WordCamps has shaped how I look at open-source work: it’s not just about what you build, but what you give back.

Today, I’m actively involved in the community, continuously learning, contributing, and helping others solve challenges through WordPress. Whether it’s building custom themes, creating performant websites, guiding businesses on scalable architecture, or simply sharing knowledge — WordPress remains at the center of my professional and creative life.

I believe in the power of open source.
I believe in WordPress.

And I’m excited to continue contributing to a platform that has given me so much over the years.