Profiles

Posted a reply to Missing file: plugins/updraftplus/includes/ftp.class.php, on the site WordPress.org Forums:
Hi, That message means WordPress did not fully unpack the plugin and the file ftp.class.php…

Posted a reply to [NSFW] Extra data starting at offset 3037, on the site WordPress.org Forums:
Hi, Thanks for reaching out, and sorry for the inconvenience this may have caused. We’re…

Posted a reply to UpdraftPlus stopped weekly backups. Dead., on the site WordPress.org Forums:
Hi, To help us work out the cause of your problem, can you please send…

Posted a reply to mysqldump Error, on the site WordPress.org Forums:
Hi, This error comes from mysqldump, not UpdraftPlus. It happens when your database is newer…

Posted a reply to Popups are transparent, on the site WordPress.org Forums:
Hi, The pop-up should not appear transparent by default, so this usually points to a…

Posted a reply to Updraft Plus, on the site WordPress.org Forums:
Hi, Thanks for reaching out! UpdraftPlus can back up your whole site, but it does…

Posted a reply to Updraft creating too many backups in one day, on the site WordPress.org Forums:
Hi, To help us work out the cause of your problem, can you please send…

Posted a reply to Recover backup for a website, on the site WordPress.org Forums:
Hi,Backups are by default saved on your local server in the "wp-content/updraft" folder. If saving…

Posted a reply to Need to find a support resource, on the site WordPress.org Forums:
Hi,To help us work out the cause of your problem, can you please send us…

Posted a reply to Website redirects to staging site and login after UpdraftPlus restore, on the site WordPress.org Forums:
Hi, Thanks for reaching out! To help us check what happened, please share a copy…

Posted a reply to Fatal Error on “Rescan Remote Storage”, on the site WordPress.org Forums:
Hi, Thanks for the update. Since Dropbox isn’t currently configured, please double-check your UpdraftPlus settings…

Posted a reply to Fatal Error on “Rescan Remote Storage”, on the site WordPress.org Forums:
Hi, Thanks for reporting this. To check what’s causing the fatal error, please send us…

Posted a reply to Yet another FTP issue, on the site WordPress.org Forums:
Hi, Thanks for your message. This can happen because UpdraftPlus connects through your web server’s…

Posted a reply to “Could not move the files into place” – possible UID/GID mismatc, on the site WordPress.org Forums:
Hi, It appears to be a file permission/ownership issue, meaning UpdraftPlus or WordPress does not…

Posted a reply to back up no longer includes must-use plugins, on the site WordPress.org Forums:
Hi, If the mu-plugins folder isn’t present in your site’s wp-content directory, the option to…

Posted a reply to website crashes when downloading updraft backups to computer, on the site WordPress.org Forums:
Hi, Thanks for your question! This usually happens because downloading large backup files directly from…

Posted a reply to Error on Staging Site: “This file does not exist locally”, on the site WordPress.org Forums:
Hi, Thanks for the update! If no remote storage is set, backups are only stored…

Posted a reply to Backup runs every two hours instead of weekly schedule, on the site WordPress.org Forums:
Hi, Thanks for sending the log! I see that the schedule is setup properly. To…

Posted a reply to Backup runs every two hours instead of weekly schedule, on the site WordPress.org Forums:
Hi Hiacynta, Thanks for the report! Could you please send us a copy of your…

Posted a reply to Backup not finished, on the site WordPress.org Forums:
Hi, Thanks for reaching out! That error indicates the connection to Dropbox was interrupted during…

Posted a reply to Error on Staging Site: “This file does not exist locally”, on the site WordPress.org Forums:
Hi, Can you please try to download the backup files from the remote storage manually…

Posted a reply to Backup runs every two hours instead of weekly schedule, on the site WordPress.org Forums:
Hi Hiacynta, To help us work out the cause of your problem, can you please…

Posted a reply to Your UpdraftClone is still setting up., on the site WordPress.org Forums:
Hi, Apologies for the delay. Thanks for the update. I’ve just checked the clone link…

Posted a reply to Your UpdraftClone is still setting up., on the site WordPress.org Forums:
Hi, To help us work out the cause of your problem, can you please send…

Posted a reply to Host flagging .gz file as malicious, on the site WordPress.org Forums:
Hi, Hi, UpdraftPlus uses .gz format by default for database backups — it’s simply a…

Posted a reply to Failed restore with updraftplus, on the site WordPress.org Forums:
Hi @jonfreezebeta Could you please send us the restoration log and open a new thread…

Posted a reply to Failed restore with updraftplus, on the site WordPress.org Forums:
Hi, That message means another backup or restore process is already running — or a…

Posted a reply to ayout and Color Issues After Restoring Backup, on the site WordPress.org Forums:
Hi, Layout or color issues after restoring a backup usually happen when CSS or theme…

Posted a reply to Updraft clone not replicating plugins, themes, etc. of cloned site, on the site WordPress.org Forums:
Hi, If you’ve purchased a Clone token, you can get direct help from our support…

Posted a reply to Need earlier version of UpdraftPlus, on the site WordPress.org Forums:
Hi, You can download earlier versions of UpdraftPlus directly from the plugin’s page on WordPress.org.…

Posted a reply to Database Backup freeze at wp_posts, on the site WordPress.org Forums:
Hi, It looks like the backup process is getting stuck while exporting the wp_posts table…

Posted a reply to FTP login fails, on the site WordPress.org Forums:
Hi, It sounds like UpdraftPlus can connect but isn’t able to create or write files…

Posted a reply to Does your plugin download ALL files of wordpress & database?, on the site WordPress.org Forums:
Hi, UpdraftPlus backs up your site in separate parts: database, plugins, themes, uploads, and “Others.”…

Posted a reply to Backups take too long and get stuck on LiteSpeed server, on the site WordPress.org Forums:
Hi, LiteSpeed often has issues running WordPress tasks that take more than a short time,…

Posted a reply to Plugin I created causes ‘extra white space’ error message, on the site WordPress.org Forums:
Hi, Can you also please check if you have any whitespace at top or bottom…

Posted a reply to Daily over 100 saves on Google Drive, on the site WordPress.org Forums:
Hi, Could you please share a recent backup log with us so we can check…

Posted a reply to Google Drive consent / authorization, on the site WordPress.org Forums:
Hi Guido, The Google Drive authorization details aren’t stored in your Google Cloud project itself…

Posted a reply to Unable to connect to FTP, on the site WordPress.org Forums:
Hi, You’re logged in successfully, but the plugin can’t create a file in the folder.…

Posted a reply to UpdraftPlus restore fails on staging (works locally) — need assistance, on the site WordPress.org Forums:
Hi, Thanks for sharing the backup log. For this issue, we’ll actually need the restoration…

Posted a reply to Old backup files not detected after upload to /wp-content/updraft/, on the site WordPress.org Forums:
Hi Igor, UpdraftPlus backups follow a specific filename format in order to be recognized. If…

Posted a reply to UpdraftPlus restore fails on staging (works locally) — need assistance, on the site WordPress.org Forums:
Hi Vinay, Thanks for all information. Can you also please send us a copy of…

Posted a reply to Is “Download to your Computer” the complete website ?, on the site WordPress.org Forums:
Hi, In UpdraftPlus, “Others” is just one of the backup components. It includes files outside…

Posted a reply to Error establishing a database connection, on the site WordPress.org Forums:
Hi Moreno, Thanks for reaching out. UpdraftPlus itself doesn’t make ongoing changes to the database…

Posted a reply to How to fresh install UpdraftPlus, on the site WordPress.org Forums:
Hi, Good question — the location is correct, but two gotchas often hide the rows:…

Posted a reply to My custom sales page has disappeared!, on the site WordPress.org Forums:
Hi, Sorry to hear about the issue with your sales page. To help narrow this…

Posted a reply to How to fresh install UpdraftPlus, on the site WordPress.org Forums:
Hi, If the Wipe Settings button isn’t working for you in the dashboard, you can…

Posted a reply to restoration WordPress error elementor, on the site WordPress.org Forums:
Hi Chris, Thanks for letting us know. I understand time is tight, and I’m glad…

Posted a reply to Numbering of upload downloaded files, on the site WordPress.org Forums:
Hi, The numbering isn’t controlled by UpdraftPlus — the plugin creates the archives as uploads.zip,…

Posted a reply to How to fresh install UpdraftPlus, on the site WordPress.org Forums:
Hi, Could you run the following test with your browser’s developer tools? In your browser,…

Posted a reply to Premium to Free ver. How to…, on the site WordPress.org Forums:
Hi, If you want to completely switch back to the free version, the best way…