Hi there, this is where the Support Team coordinate their efforts. It’s not a support venue.

Please post in the Support Forums for support: https://wordpress.org/support/forums/

We know that things can be a bit contentious right now, but nothing has changed about what we do.

There may be more people hijacking threads or otherwise violating the Forum Guidelines and/or Community Code of Conduct than usual, but we’ll continue to address those as they come up, as we always have.

Use the anon Moderator if you feel safest with that, close threads if you need to, and don’t get too detailed in your replies if just linking to an official post will suffice.

Remember that we are all representatives of WordPress.org, but only when we’re on WordPress.org.

And, don’t forget to take regular breaks, especially for your own mental health! This is a volunteer gig, there is no obligation to be here, and we’ll understand if you’re away.

Thanks for hanging in there with us!

International Checkins

German and Russian forums report that all is well, and a curious lack of Norwegian and Klingon forums was brought up.

Troubleshooting and Site Health Tools

The plugins are feature complete, but need both icons and banners before it’s sensible for Health Check to be fully deprecated.

Please ping clorith on Slack if you’re able to help with that!

Translation Week

Everybody is welcome to join, not only the direct participants of the cohort.
Translate one string or 300.
Experience how easy it is to contribute to making WordPress a bit better and useful in your own language.

The event is running until Wed, October 23, 2024 at 4:59 PM PDT.

User Notes Reminder

User notes ensure history is retained for the future, and avoids the need for moderators to asynchronously have discussions back and forth to find out why a user may have been flagged, blocked, or otherwise. It helps those of us dealing with blocked users know what is happening, and if they were banned for spam or sock puppets or anything like that, to see what the basis for those claims were so that we can make informed decisions about accounts. We trust the judgement of all our moderators, but we also need ot be able to give consistent and honest replies to users in these cases, and if we do not have any information to give them, generally need ot err on the side of “this may have been a mistake” and let them back in.

(transcript)

• https://make.wordpress.org/support/handbook/giving-good-support/getting-help-its-okay-to-not-know/
  • Possibly rework this page entirely. This can include WP Support Docs and Dev docs as resources, as well as crowdsourcing with other volunteers in #forums

• https://make.wordpress.org/support/handbook/giving-good-support/pre-defined-replies/
  • This could do with its own separate review to make sure things are still relevant, and formatted correctly.

• https://make.wordpress.org/support/handbook/contributing-to-the-wordpress-forums/the-no-replies-view/
  • This page seems redundant (as the information is covered in the ‘filtering posts’ content.)

• https://wordpress.org/support/welcome/
  • The section talking about Commercial plugins/themes could be moved to the ‘Asking for Support’ section
    • This could probably do with an editorial review to make it more readable.

• https://make.wordpress.org/support/handbook/
  • Updated intro text – The WordPress Support Handbook is the number one destination for tips, tricks, and advice to assist you in giving the best WordPress support possible.
    • Quick links

– Re-titled “WordPress.org Also Viewing” to “Helpful Tools” and linked to https://make.wordpress.org/support/handbook/appendix/helpful-tools/
– Removed text-expander link as it now goes to an “AI automation” Chrome extension. A better alternative to be added to the page with predefs.

• https://make.wordpress.org/support/handbook/getting-started/
  • Added a link to Follow this blog!
    • Changed IRC details to mention Libera chat instead of Freenode, and added a link to the IRC page

• https://make.wordpress.org/support/handbook/getting-started/forum-structure/
  • Re-arranged sections to match the order of the main forums page, and added links to the headings so someone can directly go to the respective forum.
    • Updated descriptions of the sections wherever needed.
    • Replaced the Themes and Templates and Plugins and Hacks sections with just one general section

• https://make.wordpress.org/support/handbook/getting-started/how-to/
  • Proofread and fixed some issues related to grammar, punctuation, and sentence structure.
    • Added under “Help them help you:” — “Everyone working on the forums is volunteer, and no user should have an expectation or obligation to support. This is a community space where we all try to help each other.“

• https://make.wordpress.org/support/handbook/getting-started/when-good-users-go-bad/
  • The section “Reply Kindly” updated to read — “Sometimes it’s really just someone having an off day and a gentle nudge will get them back on the path to greatness. It’s easy to forget that text is difficult to read (interpret) and people can misunderstand your tone and/or meaning.“
    • Under the section “When they follow you home…“, removed reference to emailing the mods, and replaced with directions to use ‘Report this topic’.

• https://make.wordpress.org/support/handbook/getting-started/getting-started-at-a-contributor-day/
  • Updated meeting time based on latest meeting’s notes
    • Under “Support responsibilities”, added a mention of Slack, and removed mention of Codex
    • Under “Common Tasks”, replaced mention of Codex with “documentation/handbook”
    • Under “Prior Knowledge”, added mention of themes, plugins, site editor, etc
    • Added referenced to the IRC help page wherever needed.
    • Added a mention of joining Slack under the “First steps” section.

• https://make.wordpress.org/support/handbook/getting-started/faq/
  • Under “Someone’s spamming! What do I do?“, changed the mention of modlook to ‘Report this topic”
    • Under the section “Why aren’t my posts showing up?“, added advice to be patient, and removed reference to emailing the mods.

• https://make.wordpress.org/support/handbook/giving-good-support/
  • Fixed some grammar and sentence structure issues
    • Fixed some formatting (lists etc)

• https://make.wordpress.org/support/handbook/giving-good-support/examples-of-good-vs-bad-support/
  • Formatting fixes to make it more legible

• https://wordpress.org/support/guidelines/
  • Added an info block saying that this page is from the POV of the moderators
    • Under “Contacting the moderators” section, reworded “please consult the FAQ before contacting the moderators” to “In many cases, the FAQ already might have an answer to your question. Please remember that the moderators are also volunteer contributors and may not always be online to respond immediately.“

• https://make.wordpress.org/support/handbook/contributing-to-the-wordpress-forums/support-forums-in-your-language/
  • Under Other Support Forums, added an info-box about these being external links