flowinquiry/flowinquiry-server repository overview

The FlowInquiry server Docker image provides a robust, production-ready containerized environment for running the backend of the FlowInquiry platform. It serves as the API and workflow engine, managing requests, user authentication, and database operations.

⁠What's FlowInquiry

FlowInquiry is a service designed to streamline the management of cases, tickets, and requests for teams handling both internal and external inquiries. It bridges communication gaps across teams and ensures timely resolution of customer or interdepartmental requests. By enabling organizations to define custom workflows with tailored Service Level Agreements (SLAs) for each state, FlowInquiry ensures teams can meet deadlines and respond promptly to requests. This structured approach enhances accountability, efficiency, and satisfaction for all parties involved, fostering smoother collaboration and better outcomes.

⁠Problems FlowInquiry Solves with Specific Use Cases

FlowInquiry addresses several challenges faced by organizations in managing cases, tickets, and team communication. Here are some specific use cases:

• On-Call System Management In an on-call system, teams often face challenges in managing incoming requests or incidents, particularly when multiple shifts or team members are involved. FlowInquiry ensures that each request follows a well-defined workflow, with SLAs for escalation and resolution. This helps reduce response times, avoids missed escalations, and provides clear accountability for handling incidents.

• Case Management in CRM Applications CRM applications often struggle to manage customer cases effectively, especially when handling inquiries, complaints, or service requests. FlowInquiry enables teams to define custom workflows tailored to specific case types, such as refunds, escalations, or product inquiries. SLAs for each workflow stage ensure customers receive timely updates and resolutions, enhancing customer satisfaction and loyalty.

• Team Communication and Collaboration Effective communication within and across teams can be difficult in large organizations, especially when requests involve multiple departments or external stakeholders. FlowInquiry acts as a centralized platform where requests are logged, tracked, and routed through clearly defined workflows. This reduces miscommunication, prevents delays, and ensures all parties are aligned on priorities.

• Service Request Tracking for IT Teams IT teams managing internal service requests often encounter bottlenecks due to unclear processes or manual tracking. FlowInquiry allows IT departments to automate workflows for common requests such as software installation, access management, or issue resolution. The system ensures each request is assigned, processed, and resolved within agreed SLAs.

By tailoring workflows to these and other scenarios, FlowInquiry empowers teams to streamline operations, meet deadlines, and deliver exceptional service to both internal and external stakeholders.

⁠How to use the FlowInquiry image

You can run the FlowInquiry server as a Docker image to use it as a back-end service. For the best experience, we recommend running both the FlowInquiry server and front-end together on the same system. This setup ensures that the complete FlowInquiry service is fully operational and ready to handle your company or organization’s requests seamlessly.

You can utilize the Docker Compose file⁠ available at FlowInquiry Ops⁠, which includes a reverse proxy (Caddy), PostgreSQL database, FlowInquiry Client, and Server. For detailed instructions on running FlowInquiry using Docker Compose, visit FlowInquiry Deployment Documentation⁠.