The GiveWP Refund Policy
Your satisfaction is our highest priority
We’d hate to see you go, but if you’re not happy, request a refund within 30 days of purchase and we’ll refund your purchase.
First, please give us the benefit of the doubt
Before submitting your refund request, we ask that you submit a support request to our Priority Support team. After all, access to our highly skilled and quick-responding team is part of what you paid for.
Perhaps you installed the plugin and it did not work as you expected. Or, maybe you purchased it and realized it’s not at all what you needed or expected. Things happen, we understand.
We take every effort through our Demos, Documentation, and Add-on pages to describe our products in as much detail as possible. If you are having any issues with your purchase whatsoever we ask that you first submit a support request to clarify any issues or questions you have.
How do I request a refund after I’ve submitted a support request?
If we are unable to help you with your issue through our Priority Support, and it has been less than 30 days from the time of your purchase, then simply inform your Support technician that you need a refund, and we’ll handle it from there. There is also an option in our Priority Support form that you can choose.
I used Stripe Free, but now I paid for Stripe Premium. Can I get a refund on the previous fees collected?
We do not provide refunds for fees collected while using our free Stripe integration.
Of course, 99% of users never have to look at this page
We pride ourselves on our customer support and high quality products. We’ll bend over backwards to help you, truly. Even if that means providing a refund. We’re committed to making your experience with GiveWP a pleasure at all times.
