Next generation AWS tool for EBS snapshots using Lambda

Wrapper around Troposphere for Template Publishing and Testing

🛠️ Claude Code / OpenClaw Skill — Turn support tickets, logs, screenshots into sanitized engineering issue packs. 17 PII redaction patterns, log parsing, stack trace extraction (Python/Java/JS/Go), error code classification, timeline. 客服工单脱敏 | 隐私数据脱敏 | 日志解析 | 堆栈提取 | 错误码分类 | 中英双语Skill | 支持转研发问题包生成器

AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.

AI-powered dashboard for monitoring SLA breaches, ticket trends, and support team performance using real-time analytics and automation.

Client‑side HAR inspection tool built for support engineers. Upload a HAR, explore requests, timings, and findings locally with zero data being sent anywhere.

A Virtual Support Engineering Team for Claude Code A multi-agent support engineering framework for multimedia model with L1, L2, and L3 escalation tiers.

AWS incident simulation documenting recovery from loss of MFA access after offboarding failure. Covers IAM investigation, CLI recovery, internal verification, RCA, and preventive measures — based on SME experience in AWS account security.

Reliability and support engineering lab demonstrating Kafka failure testing, observability-driven triage, runbooks, and automation for distributed data platforms.

Lightweight Python tool for monitoring API health and sending early failure alerts via email.

🔍 Validate and report bugs in the AWS Support MFA widget to ensure smooth automated MFA removal workflows before full deployment.

QA test case simulating AWS Support workflow automation for MFA removal. Includes bug documentation, test cases, and efficiency analysis built from SME-level experience in account security.