troubleshooting traces #882
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| * Check that the collector pods are running and healthy. | ||
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| * Ensure your instrumented applications are correctly configured to send traces to the OTLP endpoint exposed by the chart (e.g., `otel-collector.monitoring.svc.cluster.local:4317`). |
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logzio-monitoringversions +7.x.x, they need to uselogzio-apm-collector.monitoring.svc.cluster.local:<port> - the port can be either 4317 or 4318, depending if the output protocol of the traces that their instrumentation generates is otlp/grpc or otlp/http
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| ```shell | ||
| ENV OTEL_TRACES_SAMPLER=always_on | ||
| ENV OTEL_EXPORTER_OTLP_ENDPOINT="http://localhost:4317" |
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the port may be 4318 too depending on the instrumentation
| value: "debug" | ||
| ``` | ||
| ### Enable debug mode for all instrumented pods |
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this is relevant specifically only if they are using our logzio-monitoring helm chart and they enabled the opentelemetry operetor
| If the UI doesn’t show services or operations in the dropdown menus: | ||
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| * Restart the collector to re-send metadata (especially in OTEL setups). |
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looks like there's a header below in the page "Distributed Tracing is not showing data in Service/Operations dropdown lists" that is also referring to the same issue, is the intention for this to act as an overview section?
8naama
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8naama
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Great work! 🏆
Left a few comments about the tracing troubleshooting guide, some sections seems a bit repetitive - maybe we can have the Post install troubleshooting section be a summarized common causes overview, and the headers with specific issues below would be the detailed troubleshooting steps per issue?
Also, not related to the PR, but I noticed we say in some places of the guide refer to "can't see any logs... Once your logs appear", perhaps worth to update it to traces on the way:
https://deploy-preview-882--deluxe-empanada-3ebf3b.netlify.app/docs/distributed-tracing/troubleshooting/tracing-troubleshooting/