What's Changed

Android 18.7.0

View Release Notes

Release Date: 06-08-2026

🚀 Enhancements

• Inline <code> spans in messages now render in a monospace font on the code background
• R8 can now remove unused Intercom SDK classes from minified host apps — the SDK's consumer ProGuard rules no longer pin every class. Names and members of retained classes are unchanged, so reflection, Gson parsing and WebView bridges behave as before

🐛 Bug Fixes

• Fixed crash reports being attributed to Intercom when an Intercom frame merely appeared in a host-app crash's stack trace — attribution is now by throw site

👉 Note

• The next major version of the Android SDK will be built with Kotlin 2.3 and will require apps to use a minimum Kotlin version of 2.0 due to binary compatibility

iOS 19.7.2

View Release Notes

Release Date: 06-08-2026

🐛 Bug Fixes

• Fixed an issue where sheets presented from the conversation header could appear full screen and undismissable on iPhone in landscape.
• Fixed an issue where universal links tapped in the Messenger could open in Safari instead of the host app on apps using the scene lifecycle.
• Fixed an issue where files added to a ticket form with multiple file-upload fields could appear under the wrong field.

Full Changelog: 10.5.0...10.6.0

What's Changed

Android 18.6.0

View Release Notes

Release Date: 27-07-2026

✨ New Features

• Added pinch-to-zoom, double-tap-to-zoom, and pan on full-screen image attachments

🐛 Bug Fixes

• Fixed an ANR during Intercom.initialize() caused by Android Keystore and persisted-identity reads blocking the calling thread
• Fixed the keyboard covering form fields in Canvas Kit sheets by handling IME insets
• Fixed a crash from a null trustedFileExtensions in persisted attachment settings
• Fixed empty list items rendering a dangling bullet in message and survey text

👉 Note

• The next major version of the Android SDK will be built with Kotlin 2.3 and will require apps to use a minimum Kotlin version of 2.0 due to binary compatibility

iOS 19.7.1

View Release Notes

Release Date: 21-07-2026

🚀 Enhancements

• Added pinch-to-zoom and double-tap-to-zoom to the image previewer for received images.

🐛 Bug Fixes

• Fixed an issue where the composer could remain interactive when it should have been visible but disabled.
• Fixed a crash that could occur at launch on iOS 15 and 16 devices.
• Fixed an issue where bullet list items could render with excessive spacing between them.

Full Changelog: 10.4.0...10.5.0

What's Changed

✨ React Native

• Added Intercom.suppressProactiveContent(types) to suppress proactive content (carousels, surveys)

Android 18.5.0

View Release Notes
Release Date: 15-07-2026

✨ New Features

• Added Intercom.suppressProactiveContent to let host apps suppress carousel and survey content independently of in-app messages

🐛 Bug Fixes

• Fixed a crash when the device's legacy SharedPreferences was unavailable (e.g. an isolated process) during the DataStore migration
• Fixed voice recordings and in-progress transcription being lost on screen rotation, and removed the recording-time orientation lock (which Android 17 ignores on large-screen displays anyway)

👉 Dependency updates

• Firebase Messaging: Updated to 25.1.1

👉 Note

• The next major version of the Android SDK will be built with Kotlin 2.3 and will require apps to use a minimum Kotlin version of 2.0 due to binary compatibility

iOS 19.7.0

View Release Notes
Release Date: 15-07-2026

🚀 Enhancements

• Added a new suppressProactiveContent(_:) API to control which proactive content types (carousels, surveys) can be displayed during pre-authentication launch flows.
• Added Unity wrapper identification so conversations opened from Unity apps are attributed to the Unity SDK.

🐛 Bug Fixes

• Fixed an issue where the Messenger could freeze when using the edge-swipe back gesture.
• Fixed an issue where a multiline ticket field could be hidden behind the keyboard when focused.

Full Changelog: 10.3.4...10.4.0

What's Changed

Android 18.3.2

View Release Notes

Release Date: 01-07-2026

🐛 Bug Fixes

• Fixed a crash rendering the legacy messenger app card when the WebView provider threw an unexpected error during initialization
• Fixed the composer opening in a new task (or silently failing to open) when launched from Help Center on some host apps
• Fixed a crash opening Help Center when no back-press dispatcher was available in the host app
• Fixed crashes when picking a missing or unreadable media file, and a gap that let a required upload question be bypassed
• Fixed a crash compressing a video whose source file was missing or unreadable

👉 Dependency updates

• Compose BOM: Updated to 2026.06.00

iOS 19.6.4

View Release Notes

Release Date: 01-07-2026

🐛 Bug Fixes

• Fixed a crash that could occur at launch on some iOS Simulator runtimes.

Full Changelog: 10.3.3...10.3.4

What's Changed

Android 18.3.1

View Release Notes

Release Date: 23-06-2026

🐛 Bug Fixes

• Fixed a crash when selecting multiple photos to upload from a Messenger form
• Fixed attribute collectors not appearing in Android conversations
• Fixed a crash caused by push-notification image loading running on the main thread
• Restored the ThemeMode enum and ui package to the published artifact, so theme customization works as documented
• Fixed Fin reply links rendering with unreadable, low-contrast text

👉 Dependency updates

• Firebase Messaging: Updated to 25.1.0

Full Changelog: 10.3.2...10.3.3

What's Changed

• Guard deconstructRegistration against null Registration by @imSzukala in #451
• chore: bump version to 10.3.2 by @imSzukala in #452

Full Changelog: 10.3.1...10.3.2

What's Changed

• Add Dependabot github-actions ecosystem with cooldown by @normprovost in #444
• chore: update Intercom SDK dependencies (iOS: 19.6.0 → 19.6.3, Android: 18.2.0 → 18.3.0) by @Rosie-Kennelly-1 in #448

New Contributors

• @normprovost made their first contribution in #444

Full Changelog: 10.2.0...10.3.0

What's Changed

Android 18.2.0

View Release Notes

Release Date: 21-05-2026

🚀 Enhancements

• Crash reporting can now be managed directly from workspace settings.

🐛 Bug Fixes

• Fixed unread badge position offset in the collapsed conversation header menu

👉 Dependency updates

• Compose BOM: Updated to 2026.05.01
• Firebase Messaging: Updated to 25.0.2

New Contributors

• @DecIntercom made their first contribution in #439
• @DD-Intercom made their first contribution in #441

Full Changelog: 10.1.0...10.2.0

What's Changed

🐛 Bug fixes

• Fixed intermittent "Activity is null" failures on Android when calling Intercom.initialize(apiKey, appId)

Android 18.1.0

View Release Notes

Release Date: 12-05-2026

✨ New Features

• Multiple attachments — Users can now send multiple images and files together in a single message, with a preview of selected media in the composer.
• Typing indicator — The inbox now shows a typing indicator when an agent is replying.

🐛 Bug Fixes

• Fixed push notification images not loading on some devices
• Fixed download button not responding on the image preview screen

👉 Dependency updates

• Compose BOM: Updated to 2026.05.00
• Ably Android: Updated to 1.7.2

iOS 19.6.0

View Release Notes

Release Date: 14-05-2026

🚀 Enhancements

• Users can now send multiple images and files in a single message, with a preview of selected media in the composer.

🐛 Bug Fixes

• Fixed an issue where login-triggered notes may not appear when logging in mid-session.
• Fixed an issue where the Fin typing avatar could display the brand color as its background in the inbox.
• Fixed an issue where images in multi-block message bubbles could display with incorrect corner radii.
• Fixed an issue where isUserLoggedIn could return false despite a successful login.
• Fixed an issue where GIF timestamps and attributions may not align with the image width.
• Fixed an issue where short article URLs could open the Help Center home screen instead of the article.

Full Changelog: 10.0.1...10.1.0

What's Changed

Android 18.0.2

View Release Notes

Release Date: 17-04-2026

🐛 Bug Fixes

• Fixed camera video recording failing when external storage is unavailable
• Fixed video embeds and other content failing to display in Help Center articles

iOS 19.5.7

View Release Notes

Release Date: 16-04-2026

🐛 Bug Fixes

• Fixed a crash that could occur when the app transitioned to the background while a conversation was open.
• Fixed an issue where CSAT rating selections could reset to the unsubmitted state after submission.
• Fixed an issue where the "Tell us more" CSAT remark could fail to submit for some users.
• Fixed an incorrect Greek translation for the OK button in CSAT dialogs.
• Fixed an issue where navigation bar buttons could appear invisible in attachment preview screens when the host app sets a light tint color.

Full Changelog: 10.0.0...10.0.1