| Name | Type | Description | Notes |
|---|---|---|---|
| id | str | ||
| ticket_id | str | ||
| direction | str | incoming call ('in' - default), outgoing call ('out'), internal call('int') | [optional] |
| callee_status | str | O - online, F - offline, U - unknown | [optional] |
| ivrs | list[Ivr] | [optional] | |
| record_call | bool | [optional] [default to False] | |
| reroute_time | float | [optional] | |
| online_ivr | str | Name of IVR in case the service is online. If empty, call starts ringing to agents | [optional] |
| offline_ivr | str | Name of IVR in case the service is offline. If empty, call hangs up with not available tone | [optional] |
| queue_ivr | str | Name of IVR while waiting in queue. If empty, default in queue music is played | [optional] |
| from_number | str | Caller number | [optional] |
| caller_name | str | Name of the caller in case it is known | [optional] |