Renew FTTC
bob.h
Posts: 389 Forum Member
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Is there any way to renew without being pushed to full fibre? This is for my parents, who don't need or want full fibre, and don't want to change providers, but have got price hiked ridiculously, plus BT added a 'call anytime' plan without asking so it's £60 a month for FTTC and an analogue line 🙀
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And it starts at less than 100Mbit/sec which is faster than FTTC but not much ..
They try to sell you the fastest things …… but you don’t need it….
And it should not cost much different from what you pay now… and may be cheaper.
These days it comes with digital voice so you may move to it now …… you will need to do it soon.
And then decide if you want inclusive calls. (may be not)
But if you want to stay on FTTC and have a copper phone they should be able to provide it
Or give you good reasons and discount for moving to,FTTP.
But there will be a time when FTTC cannot be supplied.
As an example look at page 4 for FTTC and 5 for FTTC ….
https://ee.co.uk/content/dam/help/terms-and-conditions/price-plans/home/ee-monthly-home-price-guide-update-1-jan-2025.pdf
The phone is £2.80 more without calls … EE is BT Domestic…
They should be able to renew FTTC but BT may well push them onto their Digital Voice VOIP service for their phone. By any chance would your paretns be eligible for a "social" tarriff?
BT should not be pushing FTTP if an FTTC connection exists. They can advise in fovour of the move but at this time I do not believe they can mandate it.
Brian
No reason not to move to FTTP, you don't need to take high speeds - it's also unlikely she will have an analogue line for much longer, I'm surprised it's not already been been moved to Digital Voice?.
Have they rung, to query the price? - presumably the higher bill is because it's a no-contract price, and taking out a new contract should make it more sensible. Likewise, if they have added 'call anytime' without asking (assuming it's not free?) then they should remove that if asked.
Actually, it's the other way round - EE is a part of BT, and has been for about nine years now after BT acquired EE in 2016!
What they are in the process of doing now is migrating BT customers over to EE as EE is going to be their consumer brand (with BT continuing as the business brand). Having said that, you can still get BT as a consumer, and I'm still on the BT service (for now, at least).
They did try to phone, I wasn't there. But the call center agent tried to push FTTP again, then told them to leave if they want, according to my dad. There's been two previous occasions when BT signed them up to FTTP without asking (one was when they asked for caller ID switched).
Ordinarily I'd tell them to go with FTTP, but they're at an age when there's lots of hospital calls and there's anxiety about disruption to the phone line, and they've got other things to worry about. I told them to say they're vulnerable so that's flagged on account, not sure if that stops the pushy agents. They don't want to move to EE or anyone else because they think the phone number will change (even if it won't I think the DM stories have an influence..)
I read elsewhere that you have to pretend to leave and get put through to retentions and then haggle. I'll try and do that when I'm there next. It's a bit of rigmarole.
It is a shame.. they've been loyal customers for decades then getting taken for a ride.
No issue changing to EE, as it's part of BT - and it's probably already happened anyway?, other than the name changing - BT have simply renamed their domestic service as EE (which I find quite bizarre?).
No issue changing to FTTP either, other than it's going to be more reliable.
The only real issue is the price - what are they paying £60 for - I tried entering my details, and it's £30.
Can you check the details of their account online?, there's got to be an online account system - I set a neighbours account to my wife's email for her, as she was phone only, no broadband. My wife was then able to administer her account for her, much of which couldn't be done without been online.
They could always go for the lowest full fibre speed package.
I've got no issues with FTTP or EE, but it's a change they don't need. And there's an attachment to BT which I don't understand and a fear about getting cut off with any change.
I'll try the online account idea.
60 is phone and broadband, an any time price plan that they didn't ask for, and some kind of enhanced voice mail that I doubt they asked for. Definitely some shady business going on.
It's not quite as straightforward as that. EE has it's own broadband service in terms of underlying IT platform and back-office systems etc. So migrating BT customers over to EE actually involves moving them across from BT's systems to EE's. It's not just a simple name change (even though it might seem that way from the outside).
I would imagine the two will be amalgamated, not run as two separate entities.
I'm not so sure given they have been moving the domestic customers over to EE, which leaves them dealing with a different support teams (for billing and technical support etc.). You only have to look at the separate BT and EE customer forums to see how well (or, rather, not) that has been going!