Time to renew my BT account and have been offered an 'expert set up' for £30. I usually do it myself. Anybody think the 'expert set up' is worth £30?
Expert Broadband Set-Up Visit
Get your home connected fast, with added fine tuning, from an Expert. Get set and go, with Expert Broadband Set-Up.
Do you already have BT Broadband? You mention renewing. If so, I'm not sure what needs setting up, never mind a visit from anyone.
Indeed, Have been with BT phone & broadband for a couple of years, and usually just plug in the new router, just wondered what I might be missing.
Are you swapping from one type of connection to another? Say from ADSL to FTTC, or maybe from FTTC to FTTP? If the answer is no, and everything is staying as it is, and you're just renewing your contract, then you won't need to do anything at all, and BT are just trying to get £30 out of you.
I'm not suggesting you waste £30 to find out of course, but part of me is intrigued as to exactly what their so-called expert would do when they arrived, given everything is working, and nothing needs to be changed.
Time to renew my BT account and have been offered an 'expert set up' for £30. I usually do it myself. Anybody think the 'expert set up' is worth £30?
Expert Broadband Set-Up Visit
Get your home connected fast, with added fine tuning, from an Expert. Get set and go, with Expert Broadband Set-Up.
Do you already have BT Broadband? You mention renewing. If so, I'm not sure what needs setting up, never mind a visit from anyone.
Indeed, Have been with BT phone & broadband for a couple of years, and usually just plug in the new router, just wondered what I might be missing.
Are you swapping from one type of connection to another? Say from ADSL to FTTC, or maybe from FTTC to FTTP? If the answer is no, and everything is staying as it is, and you're just renewing your contract, then you won't need to do anything at all, and BT are just trying to get £30 out of you.
I'm not suggesting you waste £30 to find out of course, but part of me is intrigued as to exactly what their so-called expert would do when they arrived, given everything is working, and nothing needs to be changed.
Got a confirmation email from bt regarding digital voice phone , new to me, any body got one?
Yes, we've had them since upgrading to FTTP over a year ago. Generally speaking they're fine. They work wirelessly with your router. They do mean your existing internal wiring and handsets become redundant however. You can plug one of your existing handsets directly into the back of your router, in addition to the wireless Digital Voice handsets, but any other handsets connected via extensions won't work any more. That may or may not be a good thing, as it means you can clear out any extensions running all over your house, but if you have multiple handsets in different rooms, that might be an issue.
It's worth remembering that because they work with your router, if the power goes out, your router will turn off and your phones won't work. If you're in a place with mobile reception that should only be a minor inconvenience, but if you have patchy reception, that's something to bear in mind.
The only issue I've had, which has happened just twice in over a year, is the phoning ringing, you answer it, and you can hear the other oerson, but they can't hear you. Both times resetting the router has fixed the issue.
I personally haven't found much to complain about, and they do have a clearer call quality than the system they replace. Provided the power issue noted above isn't likely to cause you any concern, I think they're fine.
Got a confirmation email from bt regarding digital voice phone , new to me, any body got one?
Yes, we've had them since upgrading to FTTP over a year ago. Generally speaking they're fine. They work wirelessly with your router. They do mean your existing internal wiring and handsets become redundant however. You can plug one of your existing handsets directly into the back of your router, in addition to the wireless Digital Voice handsets, but any other handsets connected via extensions won't work any more. That may or may not be a good thing, as it means you can clear out any extensions running all over your house, but if you have multiple handsets in different rooms, that might be an issue.
It's worth remembering that because they work with your router, if the power goes out, your router will turn off and your phones won't work. If you're in a place with mobile reception that should only be a minor inconvenience, but if you have patchy reception, that's something to bear in mind.
The only issue I've had, which has happened just twice in over a year, is the phoning ringing, you answer it, and you can hear the other oerson, but they can't hear you. Both times resetting the router has fixed the issue.
I personally haven't found much to complain about, and they do have a clearer call quality than the system they replace. Provided the power issue noted above isn't likely to cause you any concern, I think they're fine.
Crikey - didn't realise that. Wouldn't work for me then, don't most people have handsets in different rooms? I have one by my bed and would not want to have to come down stairs to answer the phone. Anyway, had a word with their CS today and told them I don't want it, i want the package i am on now, which means they have to cancel my order and and I have to try again tomorrow. Glad i found out all the pros & cons first.
Got a confirmation email from bt regarding digital voice phone , new to me, any body got one?
Yes, we've had them since upgrading to FTTP over a year ago. Generally speaking they're fine. They work wirelessly with your router. They do mean your existing internal wiring and handsets become redundant however. You can plug one of your existing handsets directly into the back of your router, in addition to the wireless Digital Voice handsets, but any other handsets connected via extensions won't work any more. That may or may not be a good thing, as it means you can clear out any extensions running all over your house, but if you have multiple handsets in different rooms, that might be an issue.
It's worth remembering that because they work with your router, if the power goes out, your router will turn off and your phones won't work. If you're in a place with mobile reception that should only be a minor inconvenience, but if you have patchy reception, that's something to bear in mind.
The only issue I've had, which has happened just twice in over a year, is the phoning ringing, you answer it, and you can hear the other oerson, but they can't hear you. Both times resetting the router has fixed the issue.
I personally haven't found much to complain about, and they do have a clearer call quality than the system they replace. Provided the power issue noted above isn't likely to cause you any concern, I think they're fine.
Crikey - didn't realise that. Wouldn't work for me then, don't most people have handsets in different rooms? I have one by my bed and would not want to have to come down stairs to answer the phone. Anyway, had a word with their CS today and told them I don't want it, i want the package i am on now, which means they have to cancel my order and and I have to try again tomorrow. Glad i found out all the pros & cons first.
When we got Digital Voice, they supplied us with two compatible handsets. We keep one downstairs in the living room, the other upstairs in the bedroom, so we're never too far away from a handset. As mentioned, you can supplement that by plugging an existing handset directly into the back of the router. That would give you a handset in three different rooms, which should be enough for most households.
It's worth noting the plan is for all the copper lines to be switched off by December 2025. That means you'll be forced onto Digital Voice (or any equivalent from another provider) eventually anyway. Once 75% of premises served by a given exchange can get full fibre (they're adding about 59,000 premises a week, so they're moving fast), any customer served by that exchange will be prevented from signing up to a new copper based service, this includes switching provider, or recontracting with their current supplier. Known as a 'stop sell' date, many exchanges have already reached this point. For example, my exchange had a stop sell date a year ago. Almost 700 exchanges have already been listed as either having already passed their stop sell date, or are earmarked between now and the end of next year.
It's entirely your call if you wish to stay as you are for now, but depending on which exchange you're on, you might find this is the last time you'll be allowed to recontract a copper based service.
I been thinking of doing away with phone line for calls if I renew with BT for FTTC come March.
Also been looking at Vodafone as well as Sky for FTTC.
Openreach FTTP is also coming to my area first half of next year.
Got a confirmation email from bt regarding digital voice phone , new to me, any body got one?
Yes, we've had them since upgrading to FTTP over a year ago. Generally speaking they're fine. They work wirelessly with your router. They do mean your existing internal wiring and handsets become redundant however. You can plug one of your existing handsets directly into the back of your router, in addition to the wireless Digital Voice handsets, but any other handsets connected via extensions won't work any more.
[snip]
How is that then? When my FTTP installation is completed (don't ask - two poles need replacing first!), I expected to be able to plug my DECT hub with answering machine into the green socket on the back of my Smart Hub 2, and have the hub handle the existing wireless connection to my extensions.
I did get two VOIP phones with the package though, so I could still get by.
Got a confirmation email from bt regarding digital voice phone , new to me, any body got one?
Yes, we've had them since upgrading to FTTP over a year ago. Generally speaking they're fine. They work wirelessly with your router. They do mean your existing internal wiring and handsets become redundant however. You can plug one of your existing handsets directly into the back of your router, in addition to the wireless Digital Voice handsets, but any other handsets connected via extensions won't work any more.
[snip]
How is that then? When my FTTP installation is completed (don't ask - two poles need replacing first!), I expected to be able to plug my DECT hub with answering machine into the green socket on the back of my Smart Hub 2, and have the hub handle the existing wireless connection to my extensions.
I did get two VOIP phones with the package though, so I could still get by.
@JeffG1 I'm not particularly familiar with DECT phones, so I can't say with 100% certainty, however it sounds like that should still work. As the extensions are wireless via your DECT hub, they shouldn't be affected by the inability to support extensions when on Digital Voice (or it's equivalents). When you eventually get FTTP, you can only try it, and hopefully your existing DECT setup will be OK.
Got a confirmation email from bt regarding digital voice phone , new to me, any body got one?
Yes, we've had them since upgrading to FTTP over a year ago. Generally speaking they're fine. They work wirelessly with your router. They do mean your existing internal wiring and handsets become redundant however. You can plug one of your existing handsets directly into the back of your router, in addition to the wireless Digital Voice handsets, but any other handsets connected via extensions won't work any more.
[snip]
How is that then? When my FTTP installation is completed (don't ask - two poles need replacing first!), I expected to be able to plug my DECT hub with answering machine into the green socket on the back of my Smart Hub 2, and have the hub handle the existing wireless connection to my extensions.
I did get two VOIP phones with the package though, so I could still get by.
@JeffG1 I'm not particularly familiar with DECT phones, so I can't say with 100% certainty, however it sounds like that should still work. As the extensions are wireless via your DECT hub, they shouldn't be affected by the inability to support extensions when on Digital Voice (or it's equivalents). When you eventually get FTTP, you can only try it, and hopefully your existing DECT setup will be OK.
Your DECT setup will work providing
that the Base is plugged into the back
of the Router and to the Mains
Got a confirmation email from bt regarding digital voice phone , new to me, any body got one?
Yes, we've had them since upgrading to FTTP over a year ago. Generally speaking they're fine. They work wirelessly with your router. They do mean your existing internal wiring and handsets become redundant however. You can plug one of your existing handsets directly into the back of your router, in addition to the wireless Digital Voice handsets, but any other handsets connected via extensions won't work any more.
[snip]
How is that then? When my FTTP installation is completed (don't ask - two poles need replacing first!), I expected to be able to plug my DECT hub with answering machine into the green socket on the back of my Smart Hub 2, and have the hub handle the existing wireless connection to my extensions.
I did get two VOIP phones with the package though, so I could still get by.
@JeffG1 I'm not particularly familiar with DECT phones, so I can't say with 100% certainty, however it sounds like that should still work. As the extensions are wireless via your DECT hub, they shouldn't be affected by the inability to support extensions when on Digital Voice (or it's equivalents). When you eventually get FTTP, you can only try it, and hopefully your existing DECT setup will be OK.
Your DECT setup will work providing
that the Base is plugged into the back
of the Router and to the Mains
Comments
Indeed, Have been with BT phone & broadband for a couple of years, and usually just plug in the new router, just wondered what I might be missing.
Are you swapping from one type of connection to another? Say from ADSL to FTTC, or maybe from FTTC to FTTP? If the answer is no, and everything is staying as it is, and you're just renewing your contract, then you won't need to do anything at all, and BT are just trying to get £30 out of you.
I'm not suggesting you waste £30 to find out of course, but part of me is intrigued as to exactly what their so-called expert would do when they arrived, given everything is working, and nothing needs to be changed.
Me too - let's go halves and we'll find out.
Yes, we've had them since upgrading to FTTP over a year ago. Generally speaking they're fine. They work wirelessly with your router. They do mean your existing internal wiring and handsets become redundant however. You can plug one of your existing handsets directly into the back of your router, in addition to the wireless Digital Voice handsets, but any other handsets connected via extensions won't work any more. That may or may not be a good thing, as it means you can clear out any extensions running all over your house, but if you have multiple handsets in different rooms, that might be an issue.
It's worth remembering that because they work with your router, if the power goes out, your router will turn off and your phones won't work. If you're in a place with mobile reception that should only be a minor inconvenience, but if you have patchy reception, that's something to bear in mind.
The only issue I've had, which has happened just twice in over a year, is the phoning ringing, you answer it, and you can hear the other oerson, but they can't hear you. Both times resetting the router has fixed the issue.
I personally haven't found much to complain about, and they do have a clearer call quality than the system they replace. Provided the power issue noted above isn't likely to cause you any concern, I think they're fine.
Crikey - didn't realise that. Wouldn't work for me then, don't most people have handsets in different rooms? I have one by my bed and would not want to have to come down stairs to answer the phone. Anyway, had a word with their CS today and told them I don't want it, i want the package i am on now, which means they have to cancel my order and and I have to try again tomorrow. Glad i found out all the pros & cons first.
@daisydee
When we got Digital Voice, they supplied us with two compatible handsets. We keep one downstairs in the living room, the other upstairs in the bedroom, so we're never too far away from a handset. As mentioned, you can supplement that by plugging an existing handset directly into the back of the router. That would give you a handset in three different rooms, which should be enough for most households.
It's worth noting the plan is for all the copper lines to be switched off by December 2025. That means you'll be forced onto Digital Voice (or any equivalent from another provider) eventually anyway. Once 75% of premises served by a given exchange can get full fibre (they're adding about 59,000 premises a week, so they're moving fast), any customer served by that exchange will be prevented from signing up to a new copper based service, this includes switching provider, or recontracting with their current supplier. Known as a 'stop sell' date, many exchanges have already reached this point. For example, my exchange had a stop sell date a year ago. Almost 700 exchanges have already been listed as either having already passed their stop sell date, or are earmarked between now and the end of next year.
It's entirely your call if you wish to stay as you are for now, but depending on which exchange you're on, you might find this is the last time you'll be allowed to recontract a copper based service.
Also been looking at Vodafone as well as Sky for FTTC.
Openreach FTTP is also coming to my area first half of next year.
How is that then? When my FTTP installation is completed (don't ask - two poles need replacing first!), I expected to be able to plug my DECT hub with answering machine into the green socket on the back of my Smart Hub 2, and have the hub handle the existing wireless connection to my extensions.
I did get two VOIP phones with the package though, so I could still get by.
@JeffG1 I'm not particularly familiar with DECT phones, so I can't say with 100% certainty, however it sounds like that should still work. As the extensions are wireless via your DECT hub, they shouldn't be affected by the inability to support extensions when on Digital Voice (or it's equivalents). When you eventually get FTTP, you can only try it, and hopefully your existing DECT setup will be OK.
Your DECT setup will work providing
that the Base is plugged into the back
of the Router and to the Mains
Thank you. Sorted out a long time ago.