Terms of Use

Last updated: 9 July 2025

Quick Summary

Find A Helpline is a free service to help you find mental health and crisis support. You can use it for personal use only - no commercial use allowed. We provide links to other services but aren't responsible for them. Use at your own risk.

1. About These Terms

These Terms of Use apply to your use of Find A Helpline (findahelpline.com) provided by ThroughLine Limited. By using our service:

• You agree to follow these terms
• You accept that we can update these terms at any time
• Changes take effect immediately when posted
• If you don't agree, please stop using our service

We'll update these terms from time to time. Please check back regularly for changes.

2. What Find A Helpline Is

Find A Helpline is a free public service that provides general information to help connect people with mental health and crisis support resources. We provide this service "as is" without any warranties or guarantees about accuracy or availability.

3. Commercial Use Strictly Prohibited

Find A Helpline is for personal use only. Commercial use is strictly prohibited and will result in immediate termination and potential legal action. We actively monitor for violations.

You may not, without express permission:

• Embed our service in your app, website, or commercial product
• Access or reference findahelpline.com or any variant URLs for commercial purposes
• Use our data in any commercial product or service
• Scrape or extract our content using bots, AI tools, or automated systems
• Train AI systems using our content or data
• Sell or license our content or derived products
• Reverse engineer our service or try to copy our functionality
• Use our service to compete with or substitute for ThroughLine's licensed products

Why These Restrictions Exist

The free public service relies on licensing agreements for ThroughLine's commercial products. Any commercial use requires prior written authorization.

Want to use our service commercially? Contact [email protected] for licensing options.

4. How You Can Use Find A Helpline

You can use Find A Helpline to:

• Find mental health resources for yourself or someone you care about
• Access crisis support information
• Get general information about available services

You must:

• Use this service only for personal, non-commercial purposes
• Follow all applicable laws
• Use the service responsibly

5. What You Cannot Do

In addition to Section 3 above, you agree not to:

• Use the service for illegal purposes
• Attempt to hack, disrupt, or damage our service
• Interfere with other users' access to the service

6. External Links and Third-Party Services

Find A Helpline contains links to other websites, contact information, and services that we don't control.

Important:

• We don't endorse these external services
• We're not responsible for their content or actions
• Each external service has its own terms and privacy policies
• Use them at your own discretion and risk

7. Our Intellectual Property

We (and our licensors) own all rights to Find A Helpline, including:

• The Service technology, design, user interface and content
• Our proprietary database of mental health resources and helplines
• All software, code, algorithms, and technical architecture
• Our data compilation, organization, and categorization methods
• Trade secrets, know-how, and proprietary processes
• Any improvements, updates, or derivative works we create
• Our logos, trademarks, service marks, and branding
• The domain name "findahelpline.com" and related domains

This includes all intellectual property rights, whether registered or unregistered, and whether arising under patent, trademark, copyright, design rights, database rights, or otherwise.

You may not:

• Copy, modify, distribute, or reproduce our content
• Create derivative works based on our service
• Extract, compile, or systematically access our database
• Reverse engineer our software or algorithms
• Use our trademarks, logos, or branding
• Use our domain names or create confusingly similar domains

Any unauthorized use of our content, design, functionality, or intellectual property is prohibited and may result in legal action.

8. Your Privacy and Data

We may collect usage data to improve our service. Data is handled according to our Privacy Policy at: https://www.findahelpline.com/privacy

9. Disclaimers and Limitations

What We Don't Promise

Find A Helpline is provided "as is" without any promises about:

• Accuracy of information
• Availability of the service
• Quality of linked resources
• Fitness for any particular purpose

Legal Disclaimer: To the maximum extent permitted by law, we exclude all warranties, conditions and representations, whether express, implied, statutory or otherwise, including without limitation the implied warranties of merchantability, accuracy, completeness, and fitness for a particular purpose.

Not Medical Advice

The information on Find A Helpline is general information only. It should never be used as a substitute for:

• Professional medical care
• Mental health treatment
• Psychiatric care or therapy
• Emergency medical services

Using Find A Helpline does not create any kind of medical, psychological, therapeutic, or professional relationship between you and ThroughLine. We do not provide clinical advice, diagnosis, or treatment.

If you're experiencing a medical or psychological emergency, call your local emergency services immediately.

Service Availability

Our service may not be available 24/7. We may perform maintenance, updates, or experience technical issues that make the service temporarily unavailable.

10. Our Liability Limits

We're not responsible for:

• Any harm or damage from using our Service
• Actions taken by you or others based on our information
• Problems with external services we link to
• Any losses you suffer from using our Service

To the maximum extent permitted by law, we (including our employees, agents and affiliates) exclude all liability for any harm, damage, loss, or actions taken during, after, or as a result of your use of Find A Helpline. This exclusion applies regardless of whether our liability arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise.

We will not be liable for any general, exemplary, punitive, direct, indirect, or consequential damages or losses.

Our maximum liability to you under these terms is limited to $100 as an aggregate amount in respect of all events and breaches combined.

11. Termination and Suspension

We can immediately suspend or terminate your access if:

• You violate these terms
• You use the service commercially without permission
• We determine it's necessary for any reason

When access is terminated:

• You must stop using our service immediately
• You cannot attempt to regain access
• These terms still apply to your past use

12. Maintenance and Updates

We may perform scheduled or emergency maintenance that makes Find A Helpline temporarily unavailable. We'll try to minimize disruptions but can't guarantee continuous availability.

13. Force Majeure

We're not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, wars, epidemics, or government actions.

14. General Legal Terms

Governing Law: These terms are governed by New Zealand law, and any disputes will be handled in New Zealand courts.

Contact Us: For any issues or questions about these terms, contact us at [email protected]

Waiver: If we don't enforce a term immediately, that doesn't mean we've given up the right to enforce it later.

Severability: If any part of these terms is found to be unenforceable, the rest remains in effect.

15. Definitions

Find A Helpline means the website and service available at findahelpline.com

We, us, our means ThroughLine Limited (https://www.throughlinecare.com), including our employees, directors, and contractors

You, your means the person or entity using Find A Helpline

Commercial use means any use for business purposes, profit, or in connection with commercial activities

Intellectual Property means all intellectual property rights, title and interests (including common law rights and interests) in any jurisdiction including:

• Patents, trademarks, service marks, copyright, registered designs, trade names, domain names, symbols and logos
• Patent applications and applications to register trademarks, service marks and designs
• Confidential information, trade secrets and know-how
• Rights in tools, techniques, computer program code, databases, data inventions, discoveries, developments
• Information and logical sequences (whether or not reduced to writing or other machine or human readable form)
• Database rights and compilation rights

Need Help?

• Commercial licensing: Contact [email protected]
• Privacy questions: See our Privacy Policy at https://www.findahelpline.com/privacy

Find A Helpline is provided by ThroughLine Limited as a public service to help connect people with mental health and crisis support resources.