It can be difficult to know where to turn when you're struggling with your mental health. Whether you're going through a tough time, or you're concerned about a loved one, you can turn to a helpline or hotline for crisis counseling support. 3 helplines are available in Andorra to help you.
It may seem scary to call. Knowing what to expect can help you feel more confident to access the free support that is available to you.
A helpline – also called a hotline or crisis line – is a free counseling service where you can talk to a person for emotional support. The support offered is free and confidential and in some cases, available 24/7. Depending on the helpline, support may be offered over the phone, text message or online chat.
Helpline responders will actively listen to you while also asking questions to help you process difficult emotions and situations. When you call a hotline, you can expect to be listened to without judgment. If you like, you can also talk through or receive guidance on what steps you can take next.
Helpline responders are often volunteers or counselors. They might also be peers who have had a similar life experience to the issue the helpline supports with. They are commonly trained in active listening and crisis counseling.
Some helplines support with specific issues, such as suicide, depression, anxiety, and abuse. Others support with specific demographics, such as the LGBTQ+ community, veterans or young people. So if you're looking for tailored support, you might be able to find a hotline specific to your problem. There are also helplines that support with any problem that’s causing you distress – no matter how small or big it seems to you.
Most countries have a suicide hotline or suicide prevention line (often called a lifeline or crisis line) available 24/7. These helplines provide compassionate support for people who might be having feelings of wanting to die or kill themselves. Commonly, suicide hotlines will also support anyone, regardless of what they are going through.
Yes. You can get in touch with a helpline if you're concerned about a loved one and don't know how to help. The helpline responder will talk with you about ways you can support the person you care about, including any available support networks and any actions or behaviours you can do to help them.
In Andorra, there are 3 hotlines and helplines that support with a range of topics.
Globally, there are over 2,000 helplines and hotlines, and the support they offer varies across topics and populations. What unites them is their shared aim to support people who are experiencing mental health distress or emotional pain. Helplines are there to assist you in a time of emotional pain, and to support those who may be noticing warning signs of an emotional crisis in those they care about.
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