Less than 1 hour setup time
#1 in performance benchmarks
Fin Million Dollar Guarantee

Get
Fin and keep your team on
Zendesk

Fin—the best-performing AI Agent for customer service—is available on Zendesk, so you can resolve up to 93% of customer queries and deliver higher quality support without any migration or changes to your setup.

Seamless Integration

Fin seamlessly integrates with your existing setup

01Fin connects directly to your Zendesk instance and can start resolving queries in under an hour. There's no disruption to your workflows—just faster, higher-quality support for your customers.

Fig 1.a

Connects via API, no migration required

Fin connects to your Zendesk instance via API, and syncs customer data, brand settings, and automation rules—so answers are personalized, conversations are routed to the right team, and every interaction follows your existing support logic.

Fig 1.b

Go live in under an hour

Fin is fast to deploy and starts resolving customer queries on day one, using your Zendesk help center content to respond with fast, accurate answers.

Fig 1.c

Insights from every interaction

Fin's integration with Zendesk means it can analyze historical tickets and conversations to power Fin Insights, a groundbreaking, AI-powered product that helps you monitor performance, explore Topics, and optimize Fin.

average resolution rate

minutes to deploy

Integrating Fin with Zendesk was scarily easy. We were able to test it live on a call, and within 30 minutes, we had Fin handling support requests seamlessly.

Configurability

Configure Fin to work like your best agents

02Define how Fin speaks, what it handles, and when it hands off—so Fin fits into your workflows, complements your team, and resolves complex queries with accuracy and reliability.

Fig 2.a

Works within your existing workflows

Set Fin to triage chats, escalate to your agents in Zendesk, or create tickets—based on your support hours, routing logic, and handoff preferences—so every conversation is handled the right way, every time.

Fig 2.b

Adapts to your brands, teams, or tiers

Use synced Zendesk data to configure Fin for each segment—so Fin's answers and handoffs automatically adjust by brand, customer tier, or support queue.

Fig 2.c

Collaborates with your human agents

Fin updates Zendesk tickets and custom fields, adds AI-generated summaries, and hands off to human agents—reducing manual work and giving them the context to respond faster.

Fin removes the frustrating back-and-forth experience with customers. It gives clear answers and, if needed, seamlessly hands off to an agent in Zendesk without forcing customers through multiple decision trees.

There's a lot of transparency baked into how you configure Fin and build the workflows, which gives us control over the end-to-end experience.

Omnichannel

Deliver high-quality support on all your channels

03Fin works across your Zendesk channels, including tickets, live chat, email, voice, and social—so every customer gets faster, personalized support, no matter how they reach out.

Zendesk TicketsFin works seamlessly with Zendesk tickets. Fin picks up email and form-based conversations using your assignment rules, and applies Fin-specific tags to simplify routing and reporting.

Fig 3.A

Zendesk MessagingFin supports all Zendesk messaging channels—web, mobile, WhatsApp, Facebook, and more—delivering high quality customer service wherever your customers reach out.

Fig 3.B

Fin MessengerYou can also use the Fin Messenger with Zendesk. Conversations open as Zendesk tickets, so your team can manage them directly in Zendesk.

Fig 3.C

Fin VoiceDeliver a radically better phone experience with Fin Voice. Calls are logged as Cases in Zendesk, complete with summaries and metadata for reporting.

Fig 3.D

Copilot

Give every agent an AI assistant in their Zendesk inbox

04Copilot gives every agent a personal AI assistant—right inside Zendesk's agent workspace. It delivers instant advice, insights, and answers from your public and private knowledge—so agents work smarter, move faster, and stay focused on delivering incredible customer experiences.

Fig 4.A

Pricing

Simple, outcome-based pricing.

$0.99

per resolution

Minimum commitments apply

View demo

A decorative background depicting a gradient of colors

The Fin $1M Guarantee

Love Fin or your money back

Fin is the best-performing AI Agent, consistently beating competitors in head-to-head evaluations. That’s why we offer the Fin Million Dollar Guarantee.

If you sign up for Fin and are not 100% satisfied in your first 90 days, we will give you up to $1M of your money back, no questions asked.

Learn more

If you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M. This program is designed for high volume customers.

Eligibility criteria:

We’re excited to partner with all high volume customers (over 250k monthly conversions) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.

Apply now

FAQS

FAQs

How does Fin work with Zendesk?

Fin resolves tickets and chats directly in Zendesk, creates structured updates, and escalates to agents with full conversation context when needed. You keep using Zendesk—no platform migration required.

What about macros and triggers?

Fin can work with your existing Zendesk automation rules where they make sense. You can layer Fin's AI workflows on top of your current setup without breaking macros, triggers, or routing logic you already have in place.

Is reporting preserved?

Yes. All of Fin's activity gets logged in Zendesk, so your existing reports keep working. Fin's Insights can also blend your Zendesk data with Fin's metrics to give you a complete view of both AI and human agent performance.

Get Fin and keep your team on Zendesk