The AI Agent built for enterprise scale
Fin is the best-performing AI Agent for enterprise customer service—designed to improve the customer experience at every touchpoint. Backed by 6,000+ AI deployments, every implementation is tailored to your strategy, your systems, and supported by a team committed to your long-term success.
Built to handle complex, time-consuming queries
01Fin automates your most complex support queries end-to-end, like verifying identities, updating accounts, and resolving technical issues. It follows your processes, accesses data, and executes business logic with enterprise-grade precision and control.
Fin resolves the most complex customer queries using prompts, code, and workflows—enabling Fin to execute advanced support processes and navigate complex systems with precision and reliability.
Track how Fin performs across conversations—understand how it responds, why it acts, and where to improve. You get full visibility and the control to refine behavior over time.
Designed to work seamlessly with your existing systems
02Deploying Fin doesn't mean rebuilding your stack from scratch. It integrates with your existing platforms, tools, and systems—so you can move fast without disrupting your systems or retraining your teams. And when your needs are unique, we build with you.
Industry-leading security, reliability, and governance
03Fin is a leader in enterprise-grade security and reliability—certified, encrypted, and governed for responsible AI at scale. With industry-leading uptime, real-time scaling, and multi-layer failovers, Fin stays online during peak events and outages—delivering unmatched resilience and trust.
You get full visibility into Fin's decisions, behavior, and data flows—so your teams can audit, control, and adapt how Fin performs. Our ISO 42001 and AIUC-1 certifications ensure responsible AI governance at every level.
Fin delivers 99.97% uptime—backed by multi-level failovers and real-time monitoring to ensure continuity during surges, launches, or crises. This is enterprise-grade resilience, built on over a decade of experience.
Fin meets key security and privacy standards—including SOC 2, HIPAA, and GDPR—with full encryption, global data residency, and regional workspaces to meet local requirements.
A proven partner for AI Transformation
04With thousands of AI deployments and deep CS expertise, we know what AI transformation takes across customer experience, operations, and org design. From day one, our Professional Services team—and our trusted partner network— works alongside yours to launch quickly and scale Fin strategically.
Fin Million Dollar Guarantee
05Fin is the highest performing AI Agent, consistently beating competitors in head-to-head evaluations. That's why we offer the Fin Million Dollar Guarantee.
#1 AGENT ON G2
2M+ conversations resolved monthly
If you sign up for our Fin Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M.
We’re excited to partner with all high volume customers (over 250k monthly conversations) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.
FAQs
What does Fin offer for large enterprises?
For large enterprises, Fin offers several advanced capabilities:
Multi-brand support - The Expert plan allows you to create and manage multiple Help Centers for different brands within a single workspace (up to 300 brands). You can customize Messenger styling, email, Help Centers, and Fin AI Agent experiences by brand, with tailored content targeting by audience and branded AI Agent identities for each brand. This provides greater efficiency for support teams and cross-team collaboration in a single workspace.
Advanced security controls - Enterprise plans include SAML Single Sign-On (SSO) that allows teams to log in via identity providers like Okta, Azure AD, or OneLogin. This supports Just-in-Time (JIT) provisioning and SCIM. Two-factor authentication (2FA) can be enforced workspace-wide on all plans.
Expert plan features - The Expert plan is specifically designed for large teams that need advanced security controls, multibrand support, and powerful workflow and workload management features.
Compliance and security - As we discussed earlier, Intercom has SOC 2 Type II, ISO certifications, HIPAA compliance, and other enterprise-grade security measures.
Can Fin integrate with legacy systems?
Yes, Fin can integrate with legacy systems. Data connectors allow you to build no-code integrations to get live data and take actions in your external systems. Importantly, data connectors can automatically convert XML responses from APIs to JSON, which expands the types of systems you can connect to—including older legacy systems.
You can connect any system that has an API, whether it's your unique internal backend tool you've built for your business, or third-party tools. The data can be stored in Intercom and used to power Fin, Inbox, and Workflows.
Additionally, Intercom offers comprehensive REST APIs and SDKs for more complex integrations, and there's even a "Fin over API" capability (currently under managed availability) that allows you to integrate your own platform as a custom Intercom channel, enabling Fin to work directly within your own application's UI.
The Internal Articles API also lets you automate content management workflows and integrate internal documentation with external systems.
How do enterprises manage risk?
Enterprises manage risk through several layers of control and governance:
Testing and Validation - Simulations allow you to test Fin's performance across real-world scenarios before anything reaches customers. AI acts as a simulated customer to have full conversations with Fin, judges results based on your success criteria, and provides pass/fail results. You can rerun saved Simulations whenever you update a Procedure to catch regressions early and ensure updates go live confidently. This builds confidence to deploy Fin in critical, high-risk scenarios.
Deterministic Controls - For Procedures, you can add branching logic (if/else conditions) to ensure Fin only follows the right steps for each scenario, making answers more predictable and consistent. You can also use code when you need Fin to follow strict rules for things like eligibility checks, date calculations, or record updates. You control exactly what data Fin can access and how it uses it.
Permissions and Access Control - Custom roles allow you to decide exactly which permissions each role has in your team. You can set granular permissions for conversation access, data and security, knowledge management, and more.
Audit and Monitoring - Teammate activity logs let you review and monitor all actions taken in your workspace. This helps detect unexpected behavior like configuration changes or data exports, which is useful for troubleshooting and auditability.
Safety Controls - As mentioned earlier, Fin has strict safety controls at every stage, and if safety parameters aren't met, Fin won't answer and will escalate to human support.