AI Agents for Customer Service: Strategies & Setup
Learn how AI agents transform customer service operations. Explore implementation strategies, competitive analysis, and approaches to reduce costs and improve customer outcomes.
Latest articles
15 Best AI Tools for Ecommerce in 2026
January 25, 2026
An overview of the best AI tools for ecommerce in 2026, from customer support and automation to personalization and analytics.
Fin vs Gradient Labs (Otto): Comparing AI Agents for Customer Support
January 25, 2026
How Fin and Gradient Labs (Otto) differ on control and governance, platform depth, and compliance when selecting AI agents for regulated support teams.
Fin vs Genesys: Comparing AI for Enterprise Customer Support
January 25, 2026
A comparison of Fin and Genesys across operating model, implementation complexity, time to value, and enterprise support economics.
Fin vs Lorikeet: Comparing AI Agents for Support Operations
January 25, 2026
An operating model comparison of Fin and Lorikeet focused on platform depth, pricing mechanics, and long-term support automation impact.
Fin vs Dust: Compare AI Agents for Customer Support Teams
January 25, 2026
Where Fin and Dust differ on support focus, control, and operating model and how that affects reliability at scale.
Fin vs Tidio (Lyro): Compare AI for Chat & Customer Support
January 25, 2026
An evaluation of Fin and Tidio (Lyro) based on resolution depth, governance, and scalability beyond basic chat automation.
Fin vs Parahelp: Comparing AI Agents for Scalable Support
January 25, 2026
How Fin and Parahelp differ on resolution strategy, integration depth, and operating model and what that means for long-term support performance.
Fin vs Kore.ai: Comparing AI for Support & Contact Centers
January 25, 2026
How Fin and Kore.ai differ on platform scope, configuration complexity, and outcomes for customer support and contact center teams.
Fin Alternatives & Competitors in 2026
January 24, 2026
Explore Fin alternatives and competitors and see how AI agents differ in autonomous resolution, workflow execution, control, and long-term cost.
Does Fin Create Vendor Lock-In? How to Avoid Structural Dependency
January 20, 2026
Understand vendor lock-in risks in AI customer support and how Fin is designed to preserve choice, control, and flexibility as technology evolves.
Top 7 AI Tools for Customer Support: The 2026 Guide
January 17, 2026
Top AI tools for customer support in 2026, including AI agents for resolution and AI-enhanced helpdesks.
Top Gorgias Alternatives & Competitors: Guide for 2026
January 17, 2026
A 2026 breakdown of the top Gorgias alternatives for ecommerce, comparing automation depth, scalability, pricing models, and impact on resolution rate and cost.
Top Forethought Alternatives & Competitors (2026)
January 17, 2026
A practical guide to Forethought alternatives comparing autonomous AI agents on resolution depth, control, integrations, and cost per resolution impact.
Fin vs Gorgias: Comparing Ecommerce AI Agents [2026]
January 17, 2026
A 2026 breakdown of the top Gorgias alternatives for ecommerce, comparing automation depth, scalability, pricing models, and impact on resolution rate and cost.
10 Ways to Improve Customer Service Agent Productivity with AI
January 17, 2026
Explore 10 AI-driven strategies to improve support agent productivity, increase resolution, reduce costs, and maintain high customer satisfaction at scale.
10 Best AI Agents for eCommerce Stores to Automate Sales and Support
January 9, 2026
Discover the top AI agents for ecommerce in 2026, with features, use cases, and automation insights to improve sales and support.
Top AI Copilot Tools for Customer Support Teams
January 9, 2026
Explore the top AI copilots for customer support teams, comparing features, integrations, and productivity benefits.
Automating Customer Support with AI Agents
January 9, 2026
Learn how AI agents automate customer support by understanding intent, generating accurate responses, executing workflows, and personalizing interactions.