Concentrix
 | |
Company type | Public |
|---|---|
| ISIN | US20602D1019 |
| Industry |
|
| Founded | 2004 |
| Headquarters | , U.S. |
Area served | Worldwide |
Key people | Christopher Caldwell[1] (CEO) |
| Services | |
| Revenue |  US$9.62 billion (2024)[2] |
| US$661.3 million (2023)[3] | |
| US$437.9 million (2023)[3] | |
| Total assets | US$12.491 billion (2023)[3] |
| Total equity | US$4.413 billion (2023)[3] |
Number of employees | (2023)[3][4] |
| Website | www |
Concentrix Corporation is an American business process outsourcing company headquartered in Newark, California. It was a subsidiary of SYNNEX Corporation (NYSE: SNX) since 2006 and went public as an independent company on December 1, 2020.[5][6] In 2025, Concentrix made it to #426[7] on the Fortune 500 list.
History and acquisitions
[edit]Concentrix was founded in 1983, and it acquired its insurance administration business solutions and services in 2013 from IBM.[8] Concentrix has acquired eight companies since 2006, including IBM Daksh and the Minacs Group.
On June 28, 2018, Convergys and Synnex announced they had reached a definitive agreement in which Synnex would acquire Convergys for $2.43 billion in combined stock and cash, and integrate it with Concentrix.[9]
On October 5, 2018, Convergys Corporation and Synnex announced that they had completed the merger.[10]
On March 29, 2023, Concentrix announced the acquisition and merger of Concentrix and Webhelp in a transaction worth $4.8 billion. The overall combined company value was estimated to total around $9.8 billion.[11] In September 2023, the European Commission had approved the acquisition, under EU Merger Regulations.[12]
On January 15, 2025, Concentrix announced its acquisition and incorporation of Philippines' CX-SP BlinkCX, a consulting firm.[13]
HMRC contract
[edit]In 2014, Concentrix won a £75 million contract from the UK's tax authority, HM Revenue and Customs, to review two million tax credit claims for fraud and incorrect tax credit awards.[14] Tax credits are a form of UK social welfare benefit paid out to parents and workers on low incomes. In 2016, Concentrix was receiving heavy criticism from the cross-party parliamentary committee on welfare for incorrectly closing the claims of tens of thousands of claimants, leaving them without money for essentials.[15] A government report disclosed that of 36,000 appeals against Concentrix, 87% were upheld.[16] In September 2016, HMRC announced that it would not renew the contract, due to expire in 2017, although the Treasury has resisted calls for a full inquiry thus far.[17] As a result of Concentrix's failings, thousands of claimants were also due to receive back-payments for incorrectly stopped claims.[18] Processing the resultant case reviews cost HMRC £43 million.[19][20]
Social conflicts
[edit]On 17 January 2012, Libération revealed that an employee of the company, a union representative[21] and member of the CHST, who had posted the message
Shitty day, shitty weather, shitty job, shitty company, shitty bosses
on Facebook following the suicide of a colleague — for which the company did not wish to conduct an investigation — was sentenced by the Paris Criminal Court to a suspended fine of 500 euros[22].
The company experienced several strike actions, in Lacroix-Saint-Ouen in 2016[23], in Étrelles in 2013[24] and in 2025[25], in Montceau-les-Mines in 2012[26], and in Caen in 2010[27].
On 9 October 2024, Loan, an employee of the company, was dismissed for using a Homer Simpson GIF on Teams following a delay in salary payment[28].
In 2025, the Concentrix site in Étrelles, near Vitré, became the subject of an investigation published by the Breton investigative media outlet Splann ! regarding allegations of workplace suffering and union discrimination. Several union representatives from the SUD union denounced what they described as “harmful” management practices, pressure exerted against employee representatives, and a significant deterioration of the social climate. According to the investigation, several employees and union representatives experienced episodes of burnout, prolonged sick leave, and suicide attempts. The article notably mentioned two trade unionists who stated that they had attempted to take their own lives in the context of conflict with management. Some cases led to proceedings before labour courts as well as recognition of workplace accidents following investigations by the French Social Security system.
The labour inspectorate reportedly also referred, in a letter addressed to the site management in April 2025, to a “deadlock situation” in labour relations and reminded the company of the need to maintain normal working relations with employee representatives.
Still according to Splann !, the site showed a high absenteeism rate as well as significant staff turnover. Trade unions and several employees accused local management of obstructing union activities and implementing managerial practices likely to worsen psychosocial risks. The company management disputed the existence of a direct link between the events mentioned and professional activity.
The affair sparked local and political reactions in Brittany, notably after warnings were sent to elected officials and state services. Following the revelations concerning the social climate at the Concentrix site in Étrelles, several left-wing political groups, including Mathilde Hignet and local representatives of La France insoumise, Europe Ecology – The Greens, French Communist Party and the Socialist Party, publicly expressed support for the mobilised employees and union representatives. According to Ouest-France, these political figures denounced working conditions considered worrying as well as a deterioration in social dialogue within the company. They called for the opening of dialogue aimed at guaranteeing the protection of the physical and mental health of the employees concerned.[29]
In March 2025, the media outlet specialising in customer relationship centres, En-Contact, published several articles dedicated to the social climate at Concentrix in Étrelles. The investigations referred to repeated alerts regarding management, labour relations, and working conditions at the Breton site. The magazine notably relayed testimonies from former employees and supervisors denouncing management practices described as “toxic” as well as a lack of managerial recognition. One of the testimonies published by En-Contact, left by a former site supervisor, became particularly widely shared because of its ironic statement claiming that management was “very good at grilling merguez sausages and chipolatas” during internal events, “if not at management”.
The articles also recalled that several trade unions had been denouncing working conditions at the Étrelles site for many years, while company management disputed the existence of widespread “toxic management” and considered that the criticism mainly stemmed from recurring social conflicts during annual mandatory negotiations (NAO[30]).
References
[edit]- ^ "Corporate Leadership Team". CNXC. Archived from the original on 7 June 2023. Retrieved 28 September 2022.
- ^ "Concentrix Reports Second Quarter 2025 Results". Concentrix Corporation. Retrieved 1 July 2025.
- ^ a b c d e "Concentrix Corporation - Investor Relations".
- ^ "Home". ir.concentrix.com.
- ^ "Annual Reports & Proxies - SYNNEX Corporation". Archived from the original on 12 October 2016. Retrieved 11 October 2016.
- ^ "SYNNEX Corporation Completes Spin-off of Concentrix Corporation". Nasdaq. 1 December 2020. Retrieved 31 January 2025.
- ^ "Concentrix". Fortune. Retrieved 9 June 2024.
- ^ "Genelco Software Solutions: Private Company Information - Businessweek". www.bloomberg.com. Archived from the original on 26 October 2016.
- ^ "SYNNEX and Convergys combine in $2.8bn deal". Financier Worldwide. 5 July 2018. Retrieved 11 May 2023.
- ^ "SYNNEX Corporation Completes Transaction with Convergys Corporation". convergys.com. Retrieved 5 October 2018.[permanent dead link]
- ^ "Concentrix looks beyond North America with $4.8 bln deal for Webhelp". Reuters. Retuers. 29 March 2023. Retrieved 1 June 2023.
- ^ "Mergers: Commission authorizes acquisition of Webhelp by Concentrix". EU Reporter. 15 September 2023.
- ^ "Concentrix acquires BlinkCX in the Philippines". Philippine Daily Inquirer. 15 January 2025. Retrieved 17 January 2025.
- ^ "HMRC chief Jon Thompson confirms US firm Concentrix won't have tax credits contract renewed". Civil Service World. 14 September 2016. Retrieved 30 September 2016.
- ^ "'Reign of terror' tax credit company loses HMRC". The Guardian. 13 September 2016. Retrieved 27 September 2016.
- ^ "Concentrix tax credit cases to be reviewed, government says". BBC News. 6 February 2017. Retrieved 6 February 2017.
- ^ "Treasury refuses to hold inquiry into Concentrix tax credits contract". The Guardian. 14 September 2016. Retrieved 27 September 2016.
- ^ "Thousands due back-dated tax credit payments after HMRC contractor blunders". The Independent. 15 September 2016. Retrieved 27 September 2016.
- ^ Dunton, Jim (12 November 2017). "Calamitous Concentrix cost HMRC £38m, Treasury documents reveal". Public Technology. Archived from the original on 1 June 2023. Retrieved 9 April 2018.
- ^ Centrelink contractor Concentrix wrongly cut thousands off welfare in the UK ABC News, 6 December 2018. Retrieved 6 December 2018.
- ^ from the CGT-FAPT
- ^ [https://www.liberation.fr/societe/2012/01/17/condamne-pour-avoir-ecrit-boite-de-merde-sur-facebook_789049/ Convicted for writing “shitty company” on Facebook], Libération
- ^ [http://www.leparisien.fr/oise-60/lacroix-saint-ouen-4-mois-de-greve-pour-denoncer-l-envers-du-decor-chez-webhelp-19-04-2016-5729125.php Lacroix-Saint-Ouen: 4 months of strike action to denounce the reality behind Webhelp], Le Parisien
- ^ [https://www.ouest-france.fr/bretagne/vitre-35500/greve-surprise-aujourdhui-chez-webhelp-etrelles-66569 Surprise strike today at Webhelp in Étrelles], Ouest-France
- ^ ""We refuse to lose bonuses": New mobilisation at Concentrix near Vitré". Ouest France. 17 April 2025. Retrieved 21 May 2025..
- ^ [http://www.lejsl.com/edition-de-montceau-les-mines/2012/07/18/piquet-de-greve-devant-webhelp Strike picket outside "Webhelp"], Le Journal de Saône-et-Loire
- ^ [https://www.marianne.net/SlovarMarianne/Les-centres-d-appels-Un-fort-potentiel-de-stress-de-precarite-et-de-bas-salaires_a100.html Call centres: A strong potential for stress, insecurity and low wages?], Marianne
- ^ Le Parisien (20 October 2024). A Homer Simpson GIF sent to HR behind Loan’s dismissal.
{{cite AV media}}: Unknown parameter|consulté le=ignored (help); Unknown parameter|durée=ignored (help). - ^ "Near Vitré, employees of the Concentrix call centre denounce their working conditions". rennes.maville.com (in French). Retrieved 10 May 2026.
- ^ ""They are very good at grilling merguez sausages" – Roles and impact of the supervisor and the Chief People Officer at Concentrix and Teleperformance". En-contact (in French). Retrieved 10 May 2026.
External links
[edit]
Media related to Concentrix at Wikimedia Commons- Official website
- Business data for Concentrix:
