Ubuntu Support Template
I have a pending payment for my Landscape instance that requires validation:
However, when I click the “Validate this payment” button I’m just returned to the startpage of Landscape.
How am I supposed to validate this payment?
@yanisa-hs can you help here?
May I offer this?
Open the link and click the link to Ubuntu Pro Dashboard. Then go to Billing and Users. There is a drop down menu. I suggest that you confirm that Payment Method is correct. In other words - credit card or debit card details.
For myself. I would also confirm that my online bank account and credit card account are actually online and not down for some reason. It does happen.
Regards
Thanks, but we don’t have a full Ubuntu Pro subscription - we have some older grandfathered Landscape-only subscription that we are about to terminate, but I still have to pay for it…
So I need to know how to complete the payment, that I’ve been doing monthly for at least 2 years.
Hello @jby - I’m the Product Manager for Landscape. Please rest assured that your access and ability to use Landscape will not be compromised while you are encountering this issue. We will reach out via email regarding the appropriate next steps in Q1 2026. Thank you for being patient while we roll out new features and bugfixes to Landscape SaaS between now and then.
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