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Please describe your question or issue as detailed as possible. We strive to reply to all support tickets within 24 hours. In the weekend within 48 hours.
Frequently Asked Questions
Where to get free support?
If you don’t have a Pro license, you can open a support ticket on our WordPress forums page.
We will respond within a few days, but most of the time within 48 hours. We’re happy to help!
How many licenses do I need?
One license can be used per WordPress installation. If you have a multisite environment, you can activate one license per sub site or once for the main site.
If you have a subdomain and a main domain with each a WordPress installation, you will need 2 licenses. Licenses will become cheaper the more websites you maintain.
Can I upgrade my license to more websites?
Sure! Just go to your account, then click “view licenses”, then “view upgrade”. There you have options to pay the additional amount.
How can I login to my account?
When you purchase one of our plugins an account is created automatically. You can reset your password here.
If you don’t remember the email you used for the purchase, or did the purchase before the automatic account creation was activated, please contact us and we’ll set it up for you.
I forgot my password!
You can create a new password via the following link: Password reset
When I click the download link I don’t get a ZIP file
If you click the download link after you have purchased a plugin, you should download a zipped file which you can upload to WordPress. If this is not the case, you are probably using Safari. This is easy to fix. Go to:
Safari > Preferences > General > Open “safe” files after downloading: uncheck.