Troubleshooting

Most problems have a simple cause. Go through this list before you contact us.

The template is not shown

• Is it published? Drafts are never shown.
• Does it have display conditions? The template list says Not shown when it has none.
• Does another template win? A more specific condition beats yours – see Which template wins.
• Did the page choose another template, or None (theme default), in its Theme Builder box?
• A Single template: is the page built with Elementor? See Keep pages built with Elementor as they are in Settings.
• Does the page use another page template, e.g. Elementor Canvas?
• Clear the cache of your caching plugin and of your browser.

Two headers or two footers

Another theme builder is active for the same part – usually the theme builder of Elementor Pro, or the header builder of your theme. Use only one of them for each part of the site.

More problems

• The template looks different on the site
• The Edit with Elementor button is missing
• “The content area was not found in your page”

Still stuck? Write to us at blocks-wp.com/contact. Tell us the versions of WordPress, Elementor and the plugin, your theme, and the address of the page with the problem.