Buy All Premium WordPress Themes

Last updated: July 8th, 2024

Refund Policy

Thank you for choosing our products at AWP Life. We encourage you to check our plugins and themes through our demo site before making a purchase. Understanding our refund policy will help you know what to expect if you encounter issues with our products. Eligibility for Refund: Mistaken Purchases: Please note that refunds are not available for products bought by mistake or accidentally, as we assume you have reviewed the demo before purchase. Product Switching: If you opt to switch to a different plugin or theme after purchase, we cannot offer a refund. Technical Issues: If you face any operational issues with our products, please contact support first by raising a support ticket and providing a valid reason for the issues encountered. If we are unable to resolve the problem, a full refund will be issued. Code Modifications and Third-Party Conflicts: Any issues caused by modifications made to the product’s code by the user, or conflicts arising from third-party themes, plugins, and software will not be eligible for refunds. Direct Refund Requests: Direct requests for refunds without going through the proper support channels are not permitted. Non-Refundable Purchases:

Customization Service: Please note that once you purchase customization services for our plugin or theme, these services are non-refundable.

Bundle Purchases: No refunds will be processed for multisite plugins or theme bundles, including business or developer licenses.

Discounted Items: Products purchased at a discount are not eligible for refunds.

Processing Refunds:

Refunds are processed within 3-5 business days, excluding holidays. Please bear with us as we handle your request with care.

We aim to provide transparency and satisfaction with our refund policy. If you have any questions or need further clarification, feel free to reach out through our support channels. We're here to help!

Terms of Use

By browsing the website at https://awplife.com/, you are agreeing to be bound by these terms of services, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms and conditions then you are prohibited from using or accessing this site. The contents on this website are protected by applicable copyright and trademark law.

Licensing

A WP Life comes under the GNU (GNU General Public) License v2 or later. All the resources and products made by us are distributed and downloaded under the GNU license.

Product Support

All product licenses come with one year of support and lifetime usage and updates. After one year of purchasing any product license, you need to extend your support license using this link.

• Direct query on email via paid customers requires verifying registered email and purchase details for the support.
• We need users’ website access and URLs where the product is active to resolve complex support.
• Users should be provided website admin access on a temporary basis to resolve your support.
• All users desired customization in themes and plugins will cost extra. You need to confirm the desired customization with us whether it is possible or not and how much time it will take.
• In case you are not able to provide your website temporary admin access, you need to connect us with any online screen share tool like Team Viewer, or Any Desk.

Users can contact us using the following mediums of support:

Email – awordpresslife at gmail dot com
Sykpe – awordpresslife
Live Chat – Live chat is also available for all Free & Paid customers to ask any queries during the weekdays.
Contact From – https://awplife.com/contact/
Help Desk Forum – All paid customers will get immediate access to the helpdesk under the account section. Where they can ask for support at any time. Customers can raise a support ticket for any problem and issues faced with the products.
WordPress Support Forum – All free plugin & theme users can ask support queries on the related WordPress.org Support Forum.

*All the support query replies within the 24Hrs during weekdays(Mon-Fri) except weekends(Sat-Sun) and Indian national holidays.

Product Updates & Notice

All our free product updates and notices will be managed by WordPress.org. But all Premium product updates are managed by us, users should manually check product updates if any.

If you apply any updates, we will suggest you keep a backup of the existing product version and site backup. If you have doubts about applying updates to the existing version then you can contact us. To take a backup on your site use this plugin.