We refer to the legal conditions of use of the site https://atriocaceres.com which can be accessed through this link.

PURPOSE AND GENERAL

These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website https://atriocaceres.com (hereinafter “the Website”), of which San Mateo Hotel S.L.U. (hereinafter THE COMPANY) with CIF B10327310 and address at Plaza de San Mateo 1, in Cáceres 10071 is the owner.
Through its website https://atriocaceres.com, THE COMPANY provides information about its products and offers the possibility to purchase them. Due to the content and purpose of the Web Site, persons wishing to benefit from its services must have the status of “Customer”, which is acquired by completing the data required in the sales form. The condition of Client implies adherence to the Terms of Use of the version published at the time of accessing the Web Site.
In any case, there are pages of the Web Site accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, “Users”). In this sense, Users who access these parts of the Web Site agree to be subject to the terms and conditions contained in these General Conditions, to the extent that it may be applicable to them.
THE COMPANY wishes to inform its Clients and Users that it is directed exclusively to a public over 16 years of age and that the territory in which it accepts and distributes orders is comprised of all those countries that can legally carry out these orders and to which the logistics of San Mateo Hotel allows shipment when appropriate. If a user is interested in receiving an item outside the accepted territories, he/she should contact THE COMPANY by sending an email to [email protected], we will study the request and inform him/her about it.

CONTACT

If you have any doubts, questions or suggestions, please send us your comments by email to: [email protected]

PRODUCT INFORMATION

The descriptions of the products displayed on the Website are based on the information provided by San Mateo Hotel S.L.U.. However, the information given on each product, as well as the photographs or videos relating to them and the trade names, trademarks or distinctive signs of any kind contained in the website of THE COMPANY, are displayed on https://atriocaceres.com as a guide.

PRICES

All prices of the products shown on the website include VAT and any other taxes that may apply. However, these prices do not include the shipping costs of the products, which are detailed separately and must be accepted by the Customer.

AVAILABILITY

THE COMPANY informs the Customer that, where applicable, the number of units available is kept up to date with warehouse stock and availability by our suppliers. Under no circumstances shall THE COMPANY intentionally offer for sale more units than it has available or the supplier has booked for it.
THE COMPANY will make every effort to satisfy all its Customers in the demand for the products. However, on occasions, and due to causes difficult to control by THE COMPANY, such as human error or incidents in the computer systems, it is possible that the quantity finally delivered by the supplier differs from the order placed by THE COMPANY to satisfy the Customer’s orders.
In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. Partial cancellation of the order due to unavailability does not entitle to cancellation of the entire order. If as a result of this cancellation the customer wants to return the delivered product, he/she must follow the stipulations in the Return section.

PAYMENT

The Customer agrees to pay at the time the order is placed. The initial price shown on the Web site for each of the products offered will be increased by the relevant shipping costs. In any case, these rates will be previously communicated to the Customer before formalizing the purchase.
The receipt or proof of purchase corresponding to the purchase order will be available and can be viewed at https://atriocaceres.com in the “My Account” section, “Orders”.
The Customer must pay the amount corresponding to his order by credit or debit card (Visa, Mastercard, Visa Electron and/or other similar cards). Card payment is made through Redsys with its security protocols.
The Customer must notify THE COMPANY of any undue or fraudulent charge on the card used for purchases, by email or telephone, in the shortest possible time so that THE COMPANY can take the appropriate steps.

SECURITY

THE COMPANY has the highest security measures commercially available in the industry. In addition, the payment process runs on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted, ensuring that it is only intelligible to the Client’s computer and the Web Site’s computer. In this way, the use of the SSL protocol is guaranteed:
That the Client is communicating its data to the server center of THE COMPANY and not to any other that would try to impersonate it.
That between the Client and the server center of THE COMPANY the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.

Data encryption through the Redsys payment gateway has the highest security measures possible for this type of transaction.

ORDER PROCESSING

Once the order is formalized, i.e., with the acceptance of the Terms of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CUSTOMER confirming the details of the purchase made.

ORDER CANCELLATION

THE COMPANY will accept order cancellations when requested prior to shipment. To cancel the cancellation you must request it by sending an e-mail to [email protected]. The cancellation of orders will only be possible for products that have a physical shipment of the purchased product associated with them.

DEADLINES, PLACE OF DELIVERY AND LOSSES

1. Product delivery
   THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Customer in the order form, which in any case must be within the Territory. In order to optimize delivery, we kindly ask the Customer to indicate an address to which the order can be delivered during normal business hours.
   THE COMPANY shall not be liable for errors caused in the delivery when the delivery address entered by the Customer in the order form does not correspond to reality or has been omitted.
   THE COMPANY informs the Customer that it is possible that the same order may be divided into several deliveries.
2. Delivery Time
   Shipments will be made through a courier company choosing the best options to guarantee a fast and efficient delivery in each case. The order placed by you will be delivered within 48 hours for the national territory and more for other locations, depending on the place of destination.
   These deadlines are an estimate. Therefore, it is possible that they may vary due to logistical reasons or force majeure. In case of delays in deliveries, THE COMPANY will inform its customers as soon as it becomes aware of them.
   Each delivery is considered to have been made from the moment in which the transport company makes the product available to the Customer, which is materialized through the control system used by the transport company.
   In the event of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel his order in accordance with the procedure described in the Section “Return”. Delays in delivery shall not be considered in cases where the order has been made available to the Customer by the carrier within the agreed time and could not be delivered for reasons attributable to the Customer.
   Shipping costs can be consulted in the shipping section of our website.
   Once the order leaves our warehouse, you will be sent an e-mail notifying you that your order has been accepted and is being shipped.
   For security reasons, THE COMPANY will not ship any order when it is not possible to identify the recipient of the order and its address.

III. Delivery Data, Missed Deliveries and Lost and Found
If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, the performance of a series of follow-up actions, aimed at ensuring that the delivery takes place.
If delivery has not been arranged within 7 working days after the order has been dispatched, the Customer shall contact THE COMPANY. If the Customer does not do so, the order will be returned to our warehouses after 10 working days from the delivery date and the Customer will be responsible for the shipping and return costs of the goods, as well as any associated handling fees.
If the reason for non-delivery is a lost package, our carrier will initiate an investigation. In these cases, the response time of our carriers usually ranges from one to three weeks.

1. Diligence in delivery
   The Customer must check the good condition of the package with the carrier that, on behalf of THE COMPANY, delivers the ordered product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been checked, the Customer detects any incident such as a blow, breakage, signs of having been opened or any damage caused by the shipment, he/she undertakes to notify the COMPANY via email as soon as possible, within 24 hours of delivery. From that moment on, no such incidents will be attended.

RETURN

1. Return procedure
   In the case of products that involve shipping and delivery to the customer’s home, all such products purchased from THE COMPANY may be returned and refunded, provided that the Customer notifies THE COMPANY of its intention to return the product(s) purchased within a maximum period of up to 14 working days from the date of delivery and that the other conditions set forth in this section are met.
   THE COMPANY will only accept returns that meet the following requirements:
   1.- The product must be in the same condition in which it was delivered and must keep its original packaging and labeling.
   2.- The shipment must be made using the same box in which it was received in order to protect the product. In the event that the box with which it was delivered cannot be used, the Customer must return it in a protective box so that the product arrives at the COMPANY’s warehouse with the maximum possible guarantees.
   3.- A copy of the delivery note must be included inside the package, where the returned products and the reason for the return must also be marked.

Gift certificates cannot be returned. These are personal but may be transferred to third parties and the term for their redemption is one year from the date of acquisition.
Once a Booking has been made for the redemption of a voucher, the reservation may be rescheduled as long as it is communicated more than one week in advance of the reservation date. Cancellation or modification of the reservation date after this period will result in the loss of the right to use the voucher.

In order to facilitate the return process to the Customers and to be able to make a correct follow-up of the same, THE COMPANY establishes as the only return procedure the one established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, it is not the one you ordered, etc.), the amount of the refund will be reimbursed. If the reason is other (the products were served correctly but are not to your liking), the cost of the return expenses will be charged to the customer.
To proceed with a return, the following steps must be followed:
1.- Inform within 7 calendar days of receipt that the product is to be returned. Information can be sent by mail to [email protected] or through the customer service form.
THE COMPANY will inform the customer of the address to which the product must be sent.
3.- The customer must send it through a courier company of his choice. The return must be paid by the customer.
4.- Inform the courier company used, date and time of return.

1. Refunds to CUSTOMER
   The return of products will result in a refund equal to the cost of the returned products minus the cost of the return service.
   Only in the event that the delivered product is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs.
   Refunds and partial cancellations will result in partial refunds.
   THE COMPANY will manage the return order under the same system that was used for the payment within 3 days from the confirmation of arrival of the returned order at the warehouse. The application of the refund to the Customer’s account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

INTELLECTUAL AND INDUSTRIAL PROPERTY

THE COMPANY holds all rights to the content, design and source code of this Web site and, in particular, including but not limited to, the photographs, images, text, logos, designs, trademarks, trade names and data included on the Web.
Customers and Users are advised that such rights are protected by current Spanish and international legislation on intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of this website is also considered a computer program, and therefore, it is also applicable to all Spanish and European Community regulations in force on the subject.
It is expressly forbidden the total or partial reproduction of this Web, or any of its contents, without the express written permission of THE COMPANY.
It is also strictly forbidden to copy, reproduce, adapt, modify, modify, distribute, commercialize, publicly communicate and/or any other action that involves an infringement of current Spanish and/or international regulations on intellectual and/or industrial property, as well as the use of the contents of the Website without the prior express written authorization of THE COMPANY.
THE COMPANY informs that it does not grant any license or implicit authorization on the intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Web.
The use of the contents of the web domain is only authorized for informative and service purposes, provided that the source is cited or referred to, and the user is solely responsible for the misuse of the same.

ACCESS AND STAY ON THE WEB. OUR CONTENTS

Customers and Users are fully responsible for their conduct, when accessing the information on the Web, while browsing the same, as well as after having accessed.
As a consequence of the foregoing, Customers and Users are solely responsible to THE COMPANY and third parties for:
1.- The consequences that may arise from the use, for illicit purposes or effects or contrary to this document, of any content of the Web, prepared or not by THE COMPANY, published or not under its name in an official manner.
As well as the consequences that may arise from the use contrary to the contents of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or impair the Web or its services or prevent normal enjoyment by other Users.

THE COMPANY reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as to deny access to the Web to Customers and Users who misuse the contents and / or violate any of the conditions that appear in this document.
THE COMPANY informs that it does not guarantee:
1.- That the access to the Web and/or to the linked Webs is uninterrupted or error free.
2.- That the content or software to which the Clients and Users access through the Web or of the Web of link does not contain any error, computer virus or other elements in the contents that can produce alterations in their system or in the electronic documents and files stored in their computer system or cause any other type of damage.
3.- The use of the information or content of this Web or Webs of link that the Clients and Users could make for their personal purposes.

The information contained in this Web page must be considered by Clients and Users as informative and orienting, both in relation to its purpose and its effects, for which reason:

THE COMPANY does not guarantee the accuracy of the information contained in this Web and therefore does not assume any responsibility for possible damages or inconveniences for the Users that could be derived from any inaccuracy present in the Web.

OUR RESPONSIBILITY

THE COMPANY assumes no liability whatsoever arising from, but not limited to:
1.- For the use that Customers or Users may make of the materials of this Web or linked websites, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the contents of the Web or of third parties.
2.- For possible damages to Clients or Users caused by a normal or abnormal operation of the search tools, the organization or location of the contents and/or access to the Web and, in general, of the errors or problems that are generated in the development or instrumentation of the technical elements that the Web or a program provides to the User.
3.- Of the contents of those pages to which Customers or Users may access from links included in the Web, whether authorized or not.
From the acts or omissions of third parties, regardless of the fact that these third parties may be linked to the COMPANY by contract.
Access by minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise adequate control over the activity of children or minors in their care or install any of the tools to control Internet use in order to avoid (i) accessing materials or content that is unsuitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.
6.- Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and/or linked websites, nor shall it be liable, therefore, for the eventual damages and prejudices suffered by the Clients or individual and/or collective Users as a result of such communications and/or dialogues.

THE COMPANY will not be responsible in any case when they occur:
1.- Errors or delays in accessing the Website by the Customer when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, fortuitous events or force majeure and any other unforeseeable contingency beyond the good faith of the Company.
2.- Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that there is no guarantee that the Web site services are constantly operational.
Errors or damages caused to the website by an inefficient and bad faith use of the service by the Client.
4.- Non-operability or problems in the email address provided by the Customer for the sending of the order confirmation.
5.- In any case, THE COMPANY commits to solve the problems that may arise and to offer all the necessary support to the Client to reach a quick and satisfactory solution of the incidence.
6.- Likewise, THE COMPANY has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. THE COMPANY reserves the right to modify the conditions of application of the promotions, to extend them by duly communicating it, or to proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of the same.

PRIVACY POLICY

Customers and Users undertake to browse the website and use the content in good faith.
In compliance with the provisions of Law 15/1999, of Protection of Personal Data, we inform you that the completion of any form on the Website https://atriocaceres.com or sending an email to any of our mailboxes implies acceptance of this privacy policy and authorization to THE COMPANY to process the personal data you provide, which will be incorporated into the file, owned by THE COMPANY, and subject to the policy of protection of personal data of this website.
Customer data will be used to send by email the sales made by THE COMPANY and for the delivery of purchases.
By simply visiting the Web, Users do not provide any personal information nor are they obliged to provide it.
THE COMPANY undertakes to keep the maximum reserve and confidentiality of the information provided to it and to use it only for the indicated purposes.
THE COMPANY presumes that the data have been entered by the owner or by a person authorized by the owner, as well as that they are correct and accurate.
Clients are responsible for updating their own data. At any time, the Client will have the right to access, rectify, cancel and oppose all personal data included in the different registration forms. To modify or update their personal data, the Customer must access https://atriocaceres.com, in the “My Account” section. To cancel your account write an e-mail from your account e-mail to [email protected] with the subject “Cancel account”.
Therefore, the Client is responsible for the accuracy of the data and THE COMPANY shall not be liable for the inaccuracy of the Client’s personal data. In accordance with current legislation on data protection, THE COMPANY has adopted the appropriate security levels for the data provided by Customers and has also installed all the means and measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and extraction of the same.

NULLITY

In the event that any provision of these Terms of Use is declared invalid, the remaining provisions shall remain in full force and effect and shall be interpreted taking into account the will of the parties and the purpose of these Terms of Use.
THE COMPANY may not exercise any of the rights and faculties conferred in this document, which will not imply in any case the waiver of the same unless expressly recognized by THE COMPANY or prescription of the action that in each case corresponds.

MODIFICATION OF THE TERMS OF USE

THE COMPANY reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. Therefore, THE COMPANY recommends the Customer to read them carefully each time he/she accesses the Website.
Customers and Users will always have these Terms of Use in a visible place, freely accessible for any queries they may wish to make. In any case, the acceptance of the Terms of Use will be a prior and indispensable step to the acquisition of any product available through the Web Site.

APPLICABLE LAW AND ARBITRATION

These Terms of Use are governed by the applicable Spanish legislation. To resolve any controversy or dispute arising from these Terms of Use, the parties submit to the jurisdiction of the courts of the city of Cáceres, unless the law imposes another jurisdiction.