I enjoy shopping with Finishline even though I’ve had some pretty unpleasant moments with merchandise not being received, and they even refused to do anything about one of my misplaced orders. The order was even taken out of my order history and I had the slightest idea on how something like that could’ve happened when I used my winner circle rewards and everything to make said purchase, yet they had no record of my purchase at all. I also make sure to use my winners circle account each and every time I make a purchase, so I cannot understand how my order couldn’t be found. I also don’t like how the WCR expire, I don’t think they should expire and should be available for use whenever we are able to utilize them. I’ve lost so many rewards because I’ve either forgot, I’m in the hospital 90% of the time and can’t remember that I have them to use and by certain dates at that. Customer Service representatives are not very pleasant to speak with neither, they were so rude and so unhelpful at times. I have given this company majority of my business when I’ve had to shop for shoes and whatnot, so I don’t see what’s so wrong with them giving myself along with other valued Customers, the right to have their WCR for as long as they need to until they can use them.

FinishLine is the absolute best, I’ve sifted through almost all other sneaker companies over the years and have always regretted not spending that $ at F.L. where in hindsight, I realized I would’ve gotten a much better deal. I now exclusively only use FinishLine these days. You’ll not find a sneaker co. that provides more value than F.L. and their variety is always interesting, unique and vast. Not only that, I had a single shipping issue (first ever issue in decades using this company, by the way) and they fixed it in a matter of minutes, no hold-times, the customer service person who answered was a really sweet, helpful girl, no nonsense, no invasive questions, no time-wasting, just fixing the minor error and moving on with my day! F.L. is a joy to purchase from and this will likely be the only sneaker place I order from now on tbh. A+++ 👍🏻👍🏻👍🏻

I normally do not review apps but this has been angering me for quite some time. The app always crashes and stays on the we are busy screen forever. I could of just logged in from the internet and got thru had I known the app was not working. After 20 minutes stuck in the page I thought something was wrong and got right to the website within 10 seconds. Second there are sizes available on the app that are not available online. When I try and add a size thru the app it says bag error. Online it doesn’t even allow you to try bc that size is obviously sold out. I have bought many shoes thru finish line but the app has become more difficult and made me lose out on many pairs. I will either try to use the website which is not much better or use the footlocker or Nike app because I never have an issue with those apps. I try to be loyal to a store but if I can’t buy what I want what is the sense. Also constant issues trying to use my loyalty points when purchasing a rare show which at times has then removed it from my bag bc it took too long. Every weekend a new shoe comes out and the same issues arise. It is 2019. We should be able to figure this out bc Nike and footlocker don’t have the same issues over and over again. Hopefully things will change.

I wish I could give it 0 stars or negative. Been on the app since 6:57am and it says they just dropped new sneakers and I was in line. 20 mins later on that screen i see a post saying the sneakers I wanted were sold out. I look on there twitter page and literally every comment is the same. Not one person was able to actually get on the website yet there sold out. Not to mention I wasted my time signing up for there reward program because the sneakers I actually were able to purchase were never added to my purchases, yet I have a email with my name and order number. Terrible company ur better off reaping your gonna get bent over and just waking up whenever because they seem to only sell to companies like goat or stockx, so if u want sneakers nobody wants this is the perfect app for u, otherwise your better off not caring about the release date and time and just paying an extra $100+ thru these 3rd party sites and getting them without the frustration. Save yourself DO NOT DOWNLOAD THIS APP. This company does not care about you or your business, we’re peasants Not worthy enough of being able to use there services