I am deeply dissatisfied with this app. I am awaiting a package that is already overdue, and despite being enrolled in Delivery Manager, the filters box fails to display the package. However, it is visible under “view all.” The app is also excessively slow and prone to lagging. The tracking information is inadequate, as FedEx seems to update it only once a day, unlike their competitors who provide constant updates, including live tracking of the driver’s location. I received a delivery exception notification, but it was unhelpfully vague, offering no explanation for the exception. I had to contact FedEx to learn that the real reason was due to increased package volume and the local delivery office needing the package for inventory, which contradicted the app’s message that it was out for delivery. This essentially meant that the package was still being processed. Additionally, attempting to initiate a vacation hold through the app results in an error. The previous design was far superior. It is ironic that FedEx customer support insisted I use the app “for the latest information,” given its numerous failures. Another frustrating aspect is that if you change delivery notifications to SMS, the app persistently prompts you to switch to push notifications. Unlike their competitors, FedEx is unable to support both SMS and push notifications, allowing only one type. Overall, this has been a highly disappointing experience for the customer.

So I have always shipped via UPS because more convenient and cheaper than shipping packages from post office. Then I heard FedEx is cheaper for packages. Really? Yes. And they are closer to me. So I set up an account with FedEx online with all my information and added address book for all ppl I ship packages to, like a handful. Then I went to previous kinkos that is now a FedEx store and the ppl who work there are losers, they could look up my account, great, but could not access any addresses in my address book because “privacy,” and I paid and they handed me a paper receipt, “your package will go out tomorrow, even though guy is picking up now, because you chose ground.” OK. I got no txt msg or email with tracking info and even though they used my account to ship, my account has no links to tracking number. I have to type in tracking number to FedEx tracking website. And they told me they won’t remember the address for next time. We will have to go through all this again. Now FedEx for a time led the world in package management efficiency and used to use the latest in technology, but in today’s world this app and their “accounts” are behind even the post office. Embarrassing. They can’t do anything that makes sense, is convenient, and saves time.

This app is just as bad as the customer service that I’ve come to expect from FedEx. Updated the app, and couldn’t open it. I eventually had to uninstall it and reinstall it to even get it to open. Then, because I deleted it, my login was cleared. When I tried to recover it, I entered my email address and a message flashed in green at the top of the screen. I said flashed because it disappeared so quickly I had to attempt to screenshot it several times to try to see what it said. It said that *if* that’s a valid email address I’ll receive an email. Never did after multiple attempts. So I had to register a new account. That process, too was glitchy. And I never knew if I successfully registered. Finally, I got an email for that after multiple attempts. Then, the search feature to look up tracking numbers says it will save your recent searches, five minutes later, it’s completely blank which requires looking up my tracking number again. They attempted to deliver my package multiple times during the day when I’m at work, but it requires a signature, so they keep trying to deliver it but don’t get back to the center until after the facility closes. I try to leave delivery instructions but the app tells me an error and supposedly goes back to the tracking screen, but it never loads. Go back to the Home Screen and the screen is blank again.

This isn’t the first time that this happened to me with FedEx. Before the shipment was even shipped, I requested all the notifications as much as possible so I can get the real time updated status even if home or not home. Turned out it doesn’t matter anyway. No notifications, no updates, and no communication at all. Just because the gate at my residence was closed (and the apartment staff is off work), doesn’t mean you cannot come in…? That was only around 5-6:00 PM, when in fact, I know that FedEx is always out of deliver until 9-10:00 PM. After the estimated day that my shipment was supposed to be delivered, I went back to check up on the app again, out of no where it says that “the delivery was unable to deliver” at 6 PM when at that time, I got NOTHING for the notifications. I’ve been home all day and I had no idea where my package was. The only thing it says on the tracking category was “out for deliver since 6:50 AM”. They could’ve have contacted or something in order to get inside and deliver some packages. Or at least if I get notified by a text right away because that was the option I chose to be notified if there’s an exception for a delivery, or there’s something happening and is unable to deliver. Again, like I said, NOTHING for the notifications, no updates at all, and no communication. And ALWAYS late/delay when it comes to deliver a shipment.