I’m a huge fan of DJI and their product lines. I have been flying with DJI for a couple years now as a hobbyist drone pilot, and now I’m working on my commercial license. I am now working with my wife to produce quality yoga videos for her students to practice outside the studio. With use of DJIs Osmo and the new mic set coming, I feel this will be a complimenting duo to accomplish such a task. I started flying the Mavic Pro and have since moved to the Mavic Air 2. As a graduation present (Part 107 certification), I plan on rewarding myself with the Mavic 3 Cine Pro Combo to further my flight experience by creating quality videos for all to enjoy. Keep up the great products and amazing customer experience. Thanks for everything.

I have bought almost every product dji offers. With that being said I just ordered the new charge case for the Osmo Pocket and also added two other items to order which showed all in stock. So again at time of payment and order they all show in stock. Today was 15 days and 10 business days after purchase that they said it would go out for delivery and than take another 3-5 days for delivery. When I checked it was still showing in awaiting shipment status so I text them for them to tell me it is delayed due to a lot of orders world wide and they do not have a ship date st this point. Okay so when you place an order with a company that show in stock items how can it take 15 days to pack and ship okay even with that they didn’t email or anything to let me know it will be delayed nor provided any other solution or discount for this problem. I love the products from drones to Osmo Pocket but shipping and communication with in stock items are always a problem which makes no sense. I know this is petty but I must have spent over 10k with dji since I started doing business with them and look forward to the items coming at a ordinary time. So the app is find it’s just the delivery and customer communication is terrible!

The DJI store app is by far the best and easiest way to order DJI gear. Good product info, and the purchase/ checkout process is simple. Buying here makes the return/ repair process so much easier, when all the purchase info is right there. Had to return a brand new Mini 3 Pro. Exchange for a new one was super easy and fast, mostly because all the purchase data was in DJI’s systems already. Never had any issues with the app. I personally like that they keep the store fairly bare-bones and don’t overload me with choices, overly flashy stuff and annoying marketing messages.

I bought the mavic mini bundle that comes with everything you might need, the drone, the charging dome, usb cables you name it except the one thing you might need to actually charge your drone.. the power supply brick. Neither the mini nor the mini 2 come with this and the brick that is required. None of my pre existing Apple bricks are the correct wattage or amperage. Do I want to risk using something when I don’t know if it will charge properly? not really. I asked their support team if the Apple charger was safe to use.. they didn’t answer my question and simply told me the brick does not come with a power supply brick because “it is a popular item so it is not included because it is a popular accessory” oh really? The item that is needed to charge your product is popular? So if you want this item directly from them it will cost you an extra $15 plus shipping after already spending a few hundred on the drone.