Apple Support

Name: Apple Support
Rating: 3.7 (2827 reviews)
Author: Apple

Ratings & Reviews

3.7

out of 5

2.8K Ratings

Hev
23/08/2025

Princess Hev with a big heart
Hi I have an older I pad that works great like all Apple products they can be used daily & preform I have sentimental reasons for keeping this iPad & I wondered if it’s possible to update its life as it no longer allows me to download apps y& I can’t send messages or share images or stories it’s a fantastic iPad I’m unsure where to find its details & I get scared going into town or going to big shopping centres Could you possibly advise me what Apple shop is nearG33 Glasgow east end I would have to go to shop at quietest time & wondered if I could make an appointment so I am not waiting in a crowd im 63 an love my apple products especially my old iPad Thank hope you are having a good happy day Thanks any information will be appreciated 🫵🏿🦊🦊🦊🌹🌹🌹💕💕💕
Hev
23/08/2025

Princess Hev with a big heart

Hi I have an older I pad that works great like all Apple products they can be used daily & preform I have sentimental reasons for keeping this iPad & I wondered if it’s possible to update its life as it no longer allows me to download apps y& I can’t send messages or share images or stories it’s a fantastic iPad I’m unsure where to find its details & I get scared going into town or going to big shopping centres Could you possibly advise me what Apple shop is nearG33 Glasgow east end I would have to go to shop at quietest time & wondered if I could make an appointment so I am not waiting in a crowd im 63 an love my apple products especially my old iPad Thank hope you are having a good happy day Thanks any information will be appreciated 🫵🏿🦊🦊🦊🌹🌹🌹💕💕💕
WHERE IS THE HELP WHEN YOU NEED IT - BE WARNED
04/05/2022

Man with slow internet
Recently I made a purchase online using Apple Pay, at the end of the transaction I was told that the payment was unsuccessful, knowing that I had sufficient funds and that I had used Apple Pay many times in the past I tried again and again but without success so I tried to pay just with my visa direct but it still would not go through, I then checked my credit cards to discover that the card tied to Apple Pay had authorised FIVE payments without any secondary checks with me, as the payments were shown with my card provider as pending I tried to cancel them only to be told that this couldn’t be done as payment with a credit card was a guaranteed payment, so Apple Pay let me down, my card provider let me down and it was left to me to sort out, eventually I got the store to reimburse me it seemed that there was a problem with their modem going offline but at the end of the day an unsuccessful payment is exactly that and if I was told it had not gone through then I should have been safe in the knowledge that my money was safe when in fact it was far from it thanks to the incompetence of Apple and my card company.
WHERE IS THE HELP WHEN YOU NEED IT - BE WARNED
04/05/2022

Man with slow internet

Recently I made a purchase online using Apple Pay, at the end of the transaction I was told that the payment was unsuccessful, knowing that I had sufficient funds and that I had used Apple Pay many times in the past I tried again and again but without success so I tried to pay just with my visa direct but it still would not go through, I then checked my credit cards to discover that the card tied to Apple Pay had authorised FIVE payments without any secondary checks with me, as the payments were shown with my card provider as pending I tried to cancel them only to be told that this couldn’t be done as payment with a credit card was a guaranteed payment, so Apple Pay let me down, my card provider let me down and it was left to me to sort out, eventually I got the store to reimburse me it seemed that there was a problem with their modem going offline but at the end of the day an unsuccessful payment is exactly that and if I was told it had not gone through then I should have been safe in the knowledge that my money was safe when in fact it was far from it thanks to the incompetence of Apple and my card company.
What a surprise…
07/08/2022

down hill apple
Well well , I had a feeling this was a fake app when I contacted them through the app to report a problem and the message set up was not quite right . Long story short it was a bot messaging me not a person and the big give away was the messages was not coming through on I message just normal sms. I have since tried to report this app to apple and guess what there is no record of me ever downloading it. I’ve got the receipt number on my phone to prove it . Wake up apple ur so called invisible iOS is not so? Trying to report or get advice is like pulling hens teeth. They don’t want to know and call you all sorts as iOS can’t be hacked? I beg to differ . My phone is is totally under the control of someone. And before u say back up and restore, i can’t back up it won’t back up at all. It says it backed up then when I check the back up it’s 100k data when it should be like 15G Looks like I’m going have to start from scratch again and set up another Apple ID . It will be my 4th in 2 years .Thanks for the support apple . Since Mr Jobs has passed away the company has deteriorated badly, I’m going back to a Nokia 3310 .
What a surprise…
07/08/2022

down hill apple

Well well , I had a feeling this was a fake app when I contacted them through the app to report a problem and the message set up was not quite right . Long story short it was a bot messaging me not a person and the big give away was the messages was not coming through on I message just normal sms. I have since tried to report this app to apple and guess what there is no record of me ever downloading it. I’ve got the receipt number on my phone to prove it . Wake up apple ur so called invisible iOS is not so? Trying to report or get advice is like pulling hens teeth. They don’t want to know and call you all sorts as iOS can’t be hacked? I beg to differ . My phone is is totally under the control of someone. And before u say back up and restore, i can’t back up it won’t back up at all. It says it backed up then when I check the back up it’s 100k data when it should be like 15G Looks like I’m going have to start from scratch again and set up another Apple ID . It will be my 4th in 2 years .Thanks for the support apple . Since Mr Jobs has passed away the company has deteriorated badly, I’m going back to a Nokia 3310 .
Rip off
10/10/2022

Once upon a time 2
I arranged to have my airpod pro case serviced/ repaired by Apple. It was a very slight problem where due to contact corrosion i occasionally had to wiggle an airpod in the case to start it charging. This wasn’t really a big problem but I expect Apple products to work faultlessly as the premium purchase price would suggest. I was told that I needed to pay £230 up front and after the product had been repaired the remainder would be refunded. I was also instructed that I needed to send the AirPods as well as the case back for repair even though they worked perfectly. A few days passed and Apple sent me a refurbished set of AirPods and charging case and charged me more than the price of a brand new set from an Apple shop stating that my original set was beyond repair. Many hours spent on the phone being pushed from one department to the next got me nowhere with my complaint so I have just accepted that Apple has ripped off a loyal customer and that there is very little I can do about it. I hope by writing this review I may help someone else avoid being ripped off by Apple
Rip off
10/10/2022

Once upon a time 2

I arranged to have my airpod pro case serviced/ repaired by Apple. It was a very slight problem where due to contact corrosion i occasionally had to wiggle an airpod in the case to start it charging. This wasn’t really a big problem but I expect Apple products to work faultlessly as the premium purchase price would suggest. I was told that I needed to pay £230 up front and after the product had been repaired the remainder would be refunded. I was also instructed that I needed to send the AirPods as well as the case back for repair even though they worked perfectly. A few days passed and Apple sent me a refurbished set of AirPods and charging case and charged me more than the price of a brand new set from an Apple shop stating that my original set was beyond repair. Many hours spent on the phone being pushed from one department to the next got me nowhere with my complaint so I have just accepted that Apple has ripped off a loyal customer and that there is very little I can do about it. I hope by writing this review I may help someone else avoid being ripped off by Apple

• Performance enhancements and bug fixes

Version 5.12

19 hr ago

Data Linked to You

The following data may be collected and linked to your identity:
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