Mantra Pandanas Darwin 3 stars

Customer review rating (ALL Rating) 3.9/5 675 reviews

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43 Knuckey Street, 800 DARWIN, Australia

Description

Hotel extras

  • Offers a choice of studio, hotel, one and two bedroom apartment style rooms

  • Darwin restaurant a great choice with modern Australian menu & stylish tropical decor

  • Positions on the edge of Darwin's large harbour & in the heart of fascinating tropical city

  • Offers the ideal venue for your next Darwin corporate event or social function

  • Onsite infinity pool and outdoor area

Our accommodation(s)

Hotel location

Mantra Pandanas Darwin

43 Knuckey Street
800 DARWIN
Australia

GPS:-12.461203, 130.843023

Telephone
Fax +61 8 8901 2999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

TABLE FORTY THREE

Discover the freshly & inspired menu when you stay at Mantra Pandanas. Start your day by enjoying a delicious buffet breakfast with your favourite barista coffee, tea or juice. Dinner & lunch is served á la carte & everything at Table 43 is made onsite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  675 reviews

TripAdvisor Rating  4.0/5  1,425 reviews

Customer review rating 3.0/5

Abdu A. S. A. Business - Confirmed reviews ALL

The hotel is centrally located and a short walk from most of Darwin's downtown restaurants, convenience stores and social gatherings. Entry to the hotel parking is off a one-way street which can be easily missed, but once located, is simple enough to navigate to. There is plenty of space for parking with an associated nightly fee. There are 3 multi-door (two directional) elevators allowing access to the lobby and respective guest levels. Be sure to use the correct button set or the door you exit, particularly at the lobby level, or it could place you in the service area. Front desk is small but readily attended 24 hours. The hotel lobby area is underwhelming in decor and technology but pleasant and clean with an outback feel. The staff uniforms are casual rural attire giving a farmstead motif. They are multi-lingual and helpful for late night arrivals (as was my case) informing of local convenience stores and open restaurants. In general, they were friendly but, in my experience, there was certain level of patronization by a young lady at the front desk when I asked for a receipt to show the 'room deposit' (AUD$200 at check in) had been cleared upon check out. This receipt is common process at international hotels with which she seemed unfamiliar. The room was simple enough, small with basic furnishing although somewhat aged. The bathroom was clean but sparse in complimentary toiletries (communal pump bottles of shampoo and body wash is 3-star at best) and no shower door allowed for a water-soaked floor. Towels were minimal (1 person only) and rough from overuse. The television was connected with 'Foxtel' service, but the channel selections were at the cheapest option. There was however an option to 'Cast' allowing streaming from your own device. The bed was a crushed mattress that let you feel every broken spring inside and the slats underneath. It was very evident that 2 singles had been pushed together. Housekeeping was non-existent in my case (the room wasn't made up) but I guessed this was due to a weekend stay. In general, it was an adequate hotel for a short business stay (2-nights), and average in comparison to other hotels in the area. 3.5 Stars in my opinion.

Dear Abdu Ak S. A., Thank you for sharing such a detailed review of your recent stay. We’re pleased that you found our location convenient and our team generally helpful. However, I’m sorry to hear that aspects of your stay — including room comfort, housekeeping, and customer service interactions — did not meet expectations. Your comments have been shared with our management team to ensure these concerns are addressed promptly. We appreciate your feedback and hope to provide a more seamless and comfortable experience on your next visit. Kind regards, Gautam Jayakumar Front Office Manager

Customer review rating 3.5/5

Don B. D. Solo - Confirmed reviews ALL

Good for being open to late checkout discussion.

Dear Mr. D., Thank you for taking the time to share your feedback following your recent stay at Mantra Pandanas Darwin. We’re pleased to hear that you found our team accommodating and appreciated their flexibility regarding a late check-out — we always aim to assist our guests whenever possible. We also value your constructive comments about the room setup, swipe card access, and availability of cutlery and utensils. Your observations have been shared with our housekeeping and maintenance teams so we can review and address these details to enhance the comfort and convenience of future stays. We’re grateful that you chose to stay with us and took the time to share your experience. We hope to have the pleasure of welcoming you back again soon and providing you with an even better stay next time. Warm regards, Gautam Jayakumar Front Office Manager

Customer review rating 0.5/5

Mark W. G. Business - Confirmed reviews ALL

As per the complaint - Accor: 21… / ticket #21… No upgrade on arrival, no flexibility re check in/ check out timings. Unsatisfactory room (tears in carpets, etc.) as per 'photos lodged with the complaint. ...

Dear Mr. G., Thank you for taking the time to share your detailed feedback regarding your recent stay at Mantra Pandanas Darwin. I am truly sorry to read that your experience did not meet your expectations and that several aspects of your stay caused disappointment. Please accept my sincere apologies for the condition of your room and for any delay in addressing the issues you reported. We completely understand how frustrating this must have been, particularly given your Accor Gold membership and the expectations that come with it. Rest assured, your comments regarding the carpet, fittings, and maintenance standards have been shared with our Maintenance and housekeeping teams for immediate review and corrective action. I also regret that we were unable to provide greater flexibility around check-in and check-out during your stay. While this can sometimes depend on occupancy levels, we always strive to accommodate our guests whenever possible, and I’m sorry this was not reflected on this occasion. We value your feedback and the opportunity it provides us to improve. Thank you again for sharing your experience. I hope we may have the chance to restore your confidence in our service and provide you with a far better stay should your travels bring you back to Darwin. Warm regards, Gautam Jayakumar Front Office Manager

Customer review rating 1.5/5

Catherine C. Families - Confirmed reviews ALL

I have been an ACCOR member (currently Gold status) for many years and this is the only bad experience I have ever had in an Accor Hotel - it was very disappointing indeed. There was no servicing of the rooms for the whole 6 days - we had to ask for clean towels and for our rubbish to be cleared. There were also cockroaches in the kitchenette area. The swimming pool surrounds needed cleaning and there were no handrailsI to assist getting into and out of the pool which makes it hazardous for anyone with even minor mobility issues.

Dear Ms. C., Thank you for taking the time to share your detailed feedback. I’m very sorry that your stay did not meet expectations and that the room servicing, cleanliness, and pool maintenance fell short of our usual standards. This is certainly not the experience we wish for our valued ALL Gold members. Your comments have been shared with our housekeeping and maintenance teams for urgent review and improvement. I do appreciate your kind words about our front desk team and hope we can restore your confidence in a future stay. Kind regards, Gautam Jayakumar Front Office Manager

Customer review rating 5.0/5

Howard G. J. Business - Confirmed reviews ALL

Your staff were great

Dear Mr. J., Thank you so much for taking the time to share your wonderful review of your recent stay at Mantra Pandanas Darwin. We’re absolutely delighted to hear that you had such a positive experience and that our team made such a great impression during your visit. It’s also fantastic to know you enjoyed our central location, clean accommodation, and friendly service — we take great pride in ensuring our guests feel comfortable and well looked after. Your kind words will be shared with our team, who will be thrilled to know their efforts contributed to making your stay memorable. We truly appreciate your feedback and look forward to welcoming you back on your next trip to Darwin — whether for business or leisure. Warm regards, Gautam Jayakumar Front Office Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.