Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 1,158 reviews

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100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,158 reviews

TripAdvisor Rating  3.4/5  1,810 reviews

The Good, the Bad and the Ugly!

TripAdvisor rating 2.0/5

TamzinS TripAdvisor review

Sadly not the Novotel experience I'm used to as an All Accor Member and definitely not a four star hotel. The Good - The reception and bar staff were friendly and helpful however I could see that they were struggling with all the requests and enquiries. The bed was comfortable and pillows great as were the hand soap and body wash. I was upgraded to a room with a separate lounge which was great and offered me more space, however it looked over the carpark at the rear of the building. The Bad - The room was far tired... cracked tiles in the bathroom, the bathroom fan that came on at 5.30am that you can't turn off so have to shut the door, the loud fridge which has the light on 24/7 which keeps you awake and the loudest air con I've heard in years! The curtains had holes in them and looked rotten! The tiles were cracked in the bathroom (floor and walls) and you could see where there had been multiple attempts at mounting things on the wall that had not been successful with rudimentary repairs made. The top of the toilet was stained (I hope with bleach given the colour) and the shower, and other areas, just need a good scrub. The Ugly - The display for the air con was non existent and I couldn't see what I was setting. I had to go down to reception to ask for someone to fix it. The towels were threadbare in places and in other places so thin you could see through them. The shelves in the bathroom had not been dusted for months and they had rust stains on them from the brackets. However the most disturbing thing was the blood on the back of the bathroom door which made me wonder if it had ever been closed to clean anything, including the shower, behind it... This hotel is in desperate need of a refurb and until that is completed I would not recommend staying here if you are looking for a four star experience.

Customer review rating 5.0/5

Josephine A. Solo - Confirmed reviews ALL

Very enjoyable. Staff very helpful

Hi Josephine, Thank you for your kind feedback! We’re thrilled to hear you had an excellent and enjoyable stay. It’s great to know that our team member was able to assist and make your experience even better. We hope to welcome you back soon! Sincerely, Hendry

Customer review rating 4.5/5

Heather N. Couples - Confirmed reviews ALL

Was upgraded to a junior suite, chkd with hubby as our orig was 2 x Q size harbour view. We went up bur couldn't take the room as we can't use a shower over the bath. Andrea was fantastic, moved us to 2 x Q size bed with walk in shower but lost the harbour view. She offered Foc breakfast which I accepted. All handled professionally and with a smile. ALL staff were fantastic from Andrea on front desk right down to housekeeping. Sola on the front desk was also great. Polite, patient and always said hello.

Dear Guest, Thank you for the great review of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon. Andrea will be delighted to see this review. Sincerely, Dani Walter

Customer review rating 4.5/5

Phil B. Business - Confirmed reviews ALL

Great location, only a short stroll to town, very clean and the staff were all friendly.

Dear Phil, Thank you so much for your kind words! We're delighted to hear that you enjoyed our convenient location, cleanliness, and friendly staff. Your feedback means a lot to us, and we hope to welcome you back again soon. Sincerely, Hendry

Customer review rating 2.0/5

Gregory M. Business - Confirmed reviews ALL

The room was infested with cockroaches and breakfast was not very good scrumble eggs were full of water bacon carbonized Corée machine broken so we had to order Cofee and pay for them separately

Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

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Other web-users rate our hotel

  • 380 reviews 9.6/10 Location
  • 704 reviews 5/10 Room
  • 697 reviews 8.7/10 Service
  • 11 reviews 4.1/10 WiFi
  • 302 reviews 5.3/10 Comfort
  • 284 reviews 3.5/10 Cleanliness
  • 146 reviews 6.2/10 Breakfast
  • 15 reviews 4.1/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.