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annotate doc/user_guide.txt @ 1356:83f33642d220 maint-0.5

Find changesets by keywords (author, files, the commit message), revision number or hash, or revset expression.
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author Richard Jones <richard@users.sourceforge.net>
date Thu, 09 Jan 2003 22:59:22 +0000
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1 ==========
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2 User Guide
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3 ==========
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4
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5 :Version: $Revision: 1.12 $
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6
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7 .. contents::
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8
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9 Note: this document will refer to *issues* as the primary store of information
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10 in the tracker. This is the default of the classic template, bubt may vary in
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11 any given installation.
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12
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13 Your Tracker in a Nutshell
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14 ==========================
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15
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16 Your tracker holds information about issues in bundles we call *items*. An
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17 item may be an *issue* (a bug or feature request) or a *user*. The issue-ness or
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18 user-ness is called the item's *class*. So, for bug reports and features, the
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19 class is "issue", and for users the class is "user".
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20
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21 Each item in the tracker has an id number that identifies it along with its
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22 item class. To identify a particular issue or user, we combine the class with
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23 the number to create a unique label, so that user 1 (who, incidentally, is
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24 *always* the "admin" user) is referred to as "user1". Issue number 315 is
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25 referred to as "issue315". We call that label the item's *designator*.
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26
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27 Accessing the Tracker
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28 ---------------------
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29
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30 You may access your tracker through one of three ways:
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31
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32 1. through the `web interface`_,
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33 2. through the `e-mail gateway`_, or
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34 3. using the `command line tool`_.
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35
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36 The last is usually only used by administrators. Most users will use the web
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37 and email interfaces. All three are explained below.
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38
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39
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40 Web Interface
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41 =============
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42
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43 Note: this document contains screenshots of the default look and feel. Your
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44 site may have a slightly (or very) different look, but the functionality will
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45 be very similar, and the concepts still hold.
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46
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47 The web interface is broken up into the following parts:
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48
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49 1. `lists of items`_,
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50 2. `display, edit or entry of an item`_, and
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51 3. `searching page`_.
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52
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53
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54 Lists of Items
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55 --------------
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56
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57 The first thing you'll see when you log into Roundup will be a list of open
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58 (ie. not resolved) issues. This list has been generated by a bunch of controls
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59 `under the covers`_ but for now, you can see something like:
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60
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61 .. img: images/index_logged_out.png
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62
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63 The screen is divided up into three sections:
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64
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65 .. img: images/page_layout.png
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66
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67 you may either register or log in. Registration takes you to:
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68
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69 .. img: images/registration.png
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70
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71 Once you're logged in, the screen changes slightly to:
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72
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73 .. img: images/index_logged_in.png
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74
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75 Note that the sidebar menu has changed slightly, so you can now get to your
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76 "My Details" page:
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77
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78 .. img: images/my_details.png
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79
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80 Note the new information on this page - the history.
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81
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82
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83 Display, edit or entry of an item
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84 ---------------------------------
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85
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86 Create a new issue with "create new" under the issue subheading. This will
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87 take you to:
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88
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89 .. img: images/new_issue.png
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90
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91 The `nosy list`_ is explained below.
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92 Enter some information and click "submit new entry" and you'll be rewarded
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93 with:
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94
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95 .. img: images/new_issue_created.png
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96
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97 or, if you don't enter all the required information (or some other error
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98 occurs) you'll get something like:
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99
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100 .. img: images/new_issue_error.png
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101
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102
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103 Searching Page
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104 --------------
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105
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106 XXX: some information about how searching works
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107
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108
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109 Under the covers
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110 ----------------
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111
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112 Index views may be modified by the following arguments:
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113
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114 ========== =============================================================
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115 Argument Description
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116 ========== =============================================================
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117 :sort sort by prop name, optionally preceeded with '-'
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118 to give descending or nothing for ascending sorting.
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119 :group group by prop name, optionally preceeded with '-' or
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120 to sort in descending or nothing for ascending order.
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121 :filter selects which props should be displayed in the filter
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122 section. Default is all.
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123 :columns selects the columns that should be displayed.
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124 Default is all.
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125 propname selects the values the item properties given by propname
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126 must have (very basic search/filter).
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127 ========== =============================================================
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128
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129 Access Controls
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130 ---------------
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131
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132 User access is controlled through Permissions. These are are grouped into
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133 Roles, and users have a comma-separated list of Roles assigned to them.
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134
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135 Permissions divide access controls up into answering questions like:
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136
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137 - may the user edit issues ("Edit", "issue")
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138 - is the user allowed to use the web interface ("Web Access")
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139 - may the user edit other user's Roles through the web ("Web Roles")
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140
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141 Any number of new Permissions and Roles may be created as described in the
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142 customisation documentation. Examples of new access controls are:
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143
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144 - only managers may sign off issues as complete
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145 - don't give users who register through email web access
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146 - let some users edit the details of all users
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147
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148
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149 E-Mail Gateway
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150 ==============
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151
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152 E-mail sent to Roundup is examined for several pieces of information:
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153
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154 1. `subject-line information`_ identifying the purpose of the e-mail
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155 2. `e-mail message content`_ which is to be extracted
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156 3. e-mail attachments which should be associated with the message
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157
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158 Subject-line information
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159 ------------------------
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160
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161 The subject line of the incoming message is examined to find one of:
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162
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163 1. the item that the message is responding to,
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164 2. the type of item the message should create, or
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165 3. we default the item class and try some trickiness
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166
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167 If the subject line contains a prefix in ``[square brackets]`` then we're
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168 looking at case 1 or 2 above. Note that any "re:" or "fwd:" prefixes are
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169 stripped off the subject line before we start looking for real information.
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170
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171 If an item designator (class name and id number, for example ``issue123``)
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172 is found there, a new "msg" item is added to the "messages" property for
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173 that item, and any new "file" items are added to the "files" property for
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174 the item.
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175
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176 If just an item class name is found there, we attempt to create a new item of
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177 that class with its "messages" property initialized to contain the new "msg"
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178 item and its "files" property initialized to contain any new "file" items.
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179
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180 The third case above - where no ``[information]`` is provided, the tracker's
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181 ``MAIL_DEFAULT_CLASS`` configuration variable defines what class of item
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182 the message relates to. We try to match the subject line to an existing
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183 item of the default class, and if there's a match, the message is related to
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184 that matched item. If not, then a new item of the default class is created.
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185
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186 Setting Properties
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187 ~~~~~~~~~~~~~~~~~~
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188
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189 The e-mail interface also provides a simple way to set properties on items. At
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190 the end of the subject line, propname=value pairs can be specified in square
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191 brackets, using the same conventions as for the roundup set shell command.
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192
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193 For example,
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194
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195 - setting the priority of an issue::
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196
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197 Subject: Re: [issue1] the coffee machine is broken! [priority=urgent]
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198
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199 - adding yourself to a nosy list::
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200
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201 Subject: Re: [issue2] we're out of widgets [nosy=+richard]
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202
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203 - setting the nosy list to just you and cliff::
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204
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205 Subject: Re: [issue2] we're out of widgets [nosy=richard,cliff]
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206
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207 - removing yourself from a nosy list and setting the priority::
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208
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209 Subject: Re: [issue2] we're out of widgets [nosy=-richard;priority=bug]
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210
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211 In all cases, the message relates to issue 2. The ``Re:`` prefix is stripped
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212 off.
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213
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214
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215 Automatic Properties
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216 ~~~~~~~~~~~~~~~~~~~~
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217
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218 **status of new issues**
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219 When a new message is received that is not identified as being related to an
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220 existing issue, it creates a new issue. The status of the new issue is
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221 defaulted to "unread".
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222
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223 **reopening of resolved issues**
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224 When a message is is received for a resolved issue, the issue status is
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225 automatically reset to "chatting" to indicate new information has been
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226 received.
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227
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228
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229 E-Mail Message Content
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230 ----------------------
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231
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232 Roundup only associates plain text (MIME type ``text/plain``) as messages for
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233 items. Any other parts of a message are associated as downloadable files. If
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234 no plain text part is found, the message is rejected.
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235
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236 To do this, incoming messages are examined for multiple parts:
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237
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238 * In a multipart/mixed message or part, each subpart is extracted and
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239 examined. The text/plain subparts are assembled to form the textual body
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240 of the message, to be stored in the file associated with a "msg" class
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241 item. Any parts of other types are each stored in separate files and
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242 given "file" class items that are linked to the "msg" item.
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243 * In a multipart/alternative message or part, we look for a text/plain
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244 subpart and ignore the other parts.
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245
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246 If the message is a response to a previous message, and contains quoted
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247 sections, then these will be stripped out of the message if the
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248 ``EMAIL_KEEP_QUOTED_TEXT`` configuration variable is set to ``'no'``.
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249
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250 Message summary
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251 ~~~~~~~~~~~~~~~
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252
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253 The "summary" property on message items is taken from the first non-quoting
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254 section in the message body. The message body is divided into sections by blank
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255 lines. Sections where the second and all subsequent lines begin with a ">" or
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256 "|" character are considered "quoting sections". The first line of the first
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257 non-quoting section becomes the summary of the message.
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258
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259
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260 Address handling
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261 ----------------
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262
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263 All of the addresses in the ``To:`` and ``Cc:`` headers of the incoming
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264 message are
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265 looked up among the tracker users, and the corresponding users are placed
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266 in the
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267 "recipients" property on the new "msg" item. The address in the ``From:`` header
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268 similarly determines the "author" property of the new "msg" item. The default
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269 handling for addresses that don't have corresponding users is to create new
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270 users with no passwords and a username equal to the address.
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271
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272 The addresses mentioned in the ``To:``, ``From:`` and ``Cc:`` headers of
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273 the message may be added to the `nosy list`_ depending on:
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274
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275 ``ADD_AUTHOR_TO_NOSY``
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276 Does the author of a message get placed on the nosy list automatically?
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277 If 'new' is used, then the author will only be added when a message
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278 creates a new issue. If 'yes', then the author will be added on followups
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279 too. If 'no', they're never added to the nosy.
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280
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281 ``ADD_RECIPIENTS_TO_NOSY``
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282 Do the recipients (To:, Cc:) of a message get placed on the nosy list?
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283 If 'new' is used, then the recipients will only be added when a message
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284 creates a new issue. If 'yes', then the recipients will be added on
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285 followups too. If 'no', they're never added to the nosy.
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286
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287
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288 Nosy List
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289 ~~~~~~~~~
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290
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291 Roundup watches for additions to the "messages" property of items.
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292
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293 When a new message is added, it is sent to all the users
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294 on the "nosy" list for the item that are not already on the "recipients" list
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295 of the message. Those users are then appended to the "recipients" property on
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296 the message, so multiple copies of a message are never sent to the same user.
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297 The journal recorded by the hyperdatabase on the "recipients" property then
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298 provides a log of when the message was sent to whom.
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299
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300 If the author of the message is also in the nosy list for the item that the
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301 message is attached to, then the config var ``MESSAGES_TO_AUTHOR`` is queried
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302 to determine if they get a nosy list copy of the message too.
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303
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304
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305 Command Line Tool
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306 =================
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307
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308 The basic usage is::
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309
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310 Help:
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311 roundup-admin -h
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312 roundup-admin help -- this help
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313 roundup-admin help <command> -- command-specific help
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314 roundup-admin help all -- all available help
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315
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316 Options:
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317 -i instance home -- specify the issue tracker "home directory" to administer
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318 -u -- the user[:password] to use for commands
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319 -c -- when outputting lists of data, just comma-separate them
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320
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321 Commands:
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322 commit
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323 create classname property=value ...
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324 display designator
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325 export [class[,class]] export_dir
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326 find classname propname=value ...
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327 get property designator[,designator]*
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328 help topic
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329 history designator
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330 import import_dir
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331 initialise [adminpw]
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332 install [template [backend [admin password]]]
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333 list classname [property]
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334 pack period | date
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335 reindex
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336 retire designator[,designator]*
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337 rollback
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338 security [Role name]
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339 set designator[,designator]* propname=value ...
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340 specification classname
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341 table classname [property[,property]*]
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342
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343 Commands may be abbreviated as long as the abbreviation matches only one
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344 command, e.g. l == li == lis == list.
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345
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346 All commands (except help) require a tracker specifier. This is just the
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347 path to the roundup tracker you're working with. A roundup tracker is where
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348 roundup keeps the database and configuration file that defines an issue
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349 tracker. It may be thought of as the issue tracker's "home directory".
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350 It may be specified in the environment variable ``TRACKER_HOME`` or on
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351 the command line as "``-i tracker``".
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352
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353 A designator is a classname and an itemid concatenated, eg. bug1, user10, ...
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354 Property values are represented as strings in command arguments and in the printed
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355 results:
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356
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357 - Strings are, well, strings.
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358 - Password values will display as their encoded value.
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359 - Date values are printed in the full date format in the local time zone,
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360 and accepted in the full format or any of the partial formats explained
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361 below.::
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362
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363 Input of... Means...
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364 "2000-04-17.03:45" 2000-04-17.08:45:00
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365 "2000-04-17" 2000-04-17.00:00:00
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366 "01-25" yyyy-01-25.00:00:00
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367 "08-13.22:13" yyyy-08-14.03:13:00
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368 "11-07.09:32:43" yyyy-11-07.14:32:43
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369 "14:25" yyyy-mm-dd.19:25:00
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370 "8:47:11" yyyy-mm-dd.13:47:11
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371 "." "right now"
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372
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373 - Link values are printed as item designators. When given as an argument,
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374 item designators and key strings are both accepted.
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375 - Multilink values are printed as lists of item designators joined by
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376 commas. When given as an argument, item designators and key strings are
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377 both accepted; an empty string, a single item, or a list of items joined
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378 by commas is accepted.
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379
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380 When multiple items are specified to the roundup get or roundup set
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381 commands, the specified properties are retrieved or set on all the listed
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382 items. When multiple results are returned by the roundup get or roundup
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383 find commands, they are printed one per line (default) or joined by commas
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384 (with the "``-c``" option).
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385
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386 Where the command changes data, a login name/password is required. The login may
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387 be specified as either "``name``" or "``name:password``".
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388
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389 - ``ROUNDUP_LOGIN`` environment variable
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390 - the "``-u``" command-line option
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391
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392 If either the name or password is not supplied, they are obtained from the
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393 command-line.
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394
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395
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396
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397 -----------------
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398
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399 Back to `Table of Contents`_
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400
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401 .. _`Table of Contents`: index.html
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402 .. _`customisation documentation`: customizing.html
Roundup Issue Tracker: http://roundup-tracker.org/