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annotate doc/user_guide.txt @ 1089:43ab730ee194

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author Richard Jones <richard@users.sourceforge.net>
date Tue, 10 Sep 2002 00:15:59 +0000
parents 85cc6e6a94b8
children c5819344714c
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1 ==========
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2 User Guide
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3 ==========
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4
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5 :Version: $Revision: 1.6 $
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6
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7 .. contents::
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8
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9 Note: this document will refer to *issues* as the primary store of information
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10 in the tracker. This is the default of the classic template, bubt may vary in
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11 any given installation.
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12
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13 Web Interface
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14 -------------
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15
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16 Index views may be modified by the following arguments:
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17
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18 +-----------+--------------------------------------------------------------+
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19 | :sort | sort by prop name, optionally preceeded with '-' |
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20 | | to give descending or nothing for ascending sorting. |
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21 +-----------+--------------------------------------------------------------+
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22 | :group | group by prop name, optionally preceeded with '-' or |
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23 | | to sort in descending or nothing for ascending order. |
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24 +-----------+--------------------------------------------------------------+
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25 | :filter | selects which props should be displayed in the filter |
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26 | | section. Default is all. |
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27 +-----------+--------------------------------------------------------------+
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28 | :columns | selects the columns that should be displayed. |
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29 | | Default is all. |
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30 +-----------+--------------------------------------------------------------+
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31 | propname | selects the values the item properties given by propname |
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32 | | must have (very basic search/filter). |
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33 +-----------+--------------------------------------------------------------+
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34
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35 Searching
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36 ~~~~~~~~~
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37
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38 TODO: some information about how searching works
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39
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40
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41 Access Controls
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42 ~~~~~~~~~~~~~~~
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43
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44
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45 Managing Issues
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46 ~~~~~~~~~~~~~~~
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47
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48 TODO: some mention of how the various widgets work
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49
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50
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51 E-Mail Gateway
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52 --------------
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53
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54 E-mail sent to Roundup is examined for several pieces of information:
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55
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56 1. `subject-line information`_ identifying the purpose of the e-mail
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57 2. `e-mail message content`_ which is to be extracted
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58 3. e-mail attachments which should be associated with the message
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59
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60 Subject-line information
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61 ~~~~~~~~~~~~~~~~~~~~~~~~
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62
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63 The subject line of the incoming message is examined to find one of:
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64
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65 1. the item that the message is responding to,
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66 2. the type of item the message should create, or
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67 3. we default the item class and try some trickiness
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68
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69 If the subject line contains a prefix in ``[square brackets]`` then we're
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70 looking at case 1 or 2 above. Note that any "re:" or "fwd:" prefixes are
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71 stripped off the subject line before we start looking for real information.
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72
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73 If an item designator (class name and id number, for example ``issue123``)
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74 is found there, a new "msg" item is added to the "messages" property for
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75 that item, and any new "file" items are added to the "files" property for
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76 the item.
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77
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78 If just an item class name is found there, we attempt to create a new item of
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79 that class with its "messages" property initialized to contain the new "msg"
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80 item and its "files" property initialized to contain any new "file" items.
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81
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82 The third case above - where no ``[information]`` is provided, the tracker's
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83 ``MAIL_DEFAULT_CLASS`` configuration variable defines what class of item
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84 the message relates to. We try to match the subject line to an existing
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85 item of the default class, and if there's a match, the message is related to
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86 that matched item. If not, then a new item of the default class is created.
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87
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88 Setting Properties
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89 ::::::::::::::::::
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90
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91 The e-mail interface also provides a simple way to set properties on items. At
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92 the end of the subject line, propname=value pairs can be specified in square
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93 brackets, using the same conventions as for the roundup set shell command.
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94
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95 For example,
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96
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97 - setting the priority of an issue::
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98
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99 Subject: Re: [issue1] the coffee machine is broken! [priority=urgent]
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100
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101 - adding yourself to a nosy list::
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102
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103 Subject: Re: [issue2] we're out of widgets [nosy=+richard]
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104
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105 - setting the nosy list to just you::
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106
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107 Subject: Re: [issue2] we're out of widgets [nosy=richard]
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108
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109 - removing yourself from a nosy list::
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110
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111 Subject: Re: [issue2] we're out of widgets [nosy=-richard]
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112
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113 In all cases, the message relates to issue 2. The ``Re:`` prefix is stripped
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114 off.
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115
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116
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117 E-Mail Message Content
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118 ~~~~~~~~~~~~~~~~~~~~~~
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119
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120 Roundup only associates plain text (MIME type ``text/plain``) as messages for
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121 items. Any other parts of a message are associated as downloadable files. If
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122 no plain text part is found, the message is rejected.
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123
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124 To do this, incoming messages are examined for multiple parts:
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125
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126 * In a multipart/mixed message or part, each subpart is extracted and
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127 examined. The text/plain subparts are assembled to form the textual body
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128 of the message, to be stored in the file associated with a "msg" class
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129 item. Any parts of other types are each stored in separate files and
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130 given "file" class items that are linked to the "msg" item.
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131 * In a multipart/alternative message or part, we look for a text/plain
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132 subpart and ignore the other parts.
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133
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134 If the message is a response to a previous message, and contains quoted
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135 sections, then these will be stripped out of the message if the
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136 ``EMAIL_KEEP_QUOTED_TEXT`` configuration variable is set to ``'no'``.
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137
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138 Message summary
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139 :::::::::::::::
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140
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141 The "summary" property on message items is taken from the first non-quoting
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142 section in the message body. The message body is divided into sections by blank
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143 lines. Sections where the second and all subsequent lines begin with a ">" or
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144 "|" character are considered "quoting sections". The first line of the first
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145 non-quoting section becomes the summary of the message.
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146
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147
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148 Address handling
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149 ~~~~~~~~~~~~~~~~
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150
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151 All of the addresses in the ``To:`` and ``Cc:`` headers of the incoming
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152 message are
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153 looked up among the tracker users, and the corresponding users are placed
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154 in the
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155 "recipients" property on the new "msg" item. The address in the ``From:`` header
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156 similarly determines the "author" property of the new "msg" item. The default
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157 handling for addresses that don't have corresponding users is to create new
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158 users with no passwords and a username equal to the address.
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159
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160 The addresses mentioned in the ``To:``, ``From:`` and ``Cc:`` headers of
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161 the message may be added to the `nosy list`_ depending on:
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162
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163 ``ADD_AUTHOR_TO_NOSY``
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164 Does the author of a message get placed on the nosy list automatically?
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165 If 'new' is used, then the author will only be added when a message
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166 creates a new issue. If 'yes', then the author will be added on followups
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167 too. If 'no', they're never added to the nosy.
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168
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169 ``ADD_RECIPIENTS_TO_NOSY``
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170 Do the recipients (To:, Cc:) of a message get placed on the nosy list?
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171 If 'new' is used, then the recipients will only be added when a message
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172 creates a new issue. If 'yes', then the recipients will be added on
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173 followups too. If 'no', they're never added to the nosy.
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174
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175
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176 Nosy List
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177 :::::::::
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178
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179 The nosy list watches for additions to the "messages" property of items.
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180 When a new message is added, it is sent to all the users
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181 on the "nosy" list for the item that are not already on the "recipients" list
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182 of the message. Those users are then appended to the "recipients" property on
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183 the message, so multiple copies of a message are never sent to the same user.
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184 The journal recorded by the hyperdatabase on the "recipients" property then
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185 provides a log of when the message was sent to whom.
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186
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187 If the author of the message is also in the nosy list for the item that the
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188 message is attached to, then the config var ``MESSAGES_TO_AUTHOR`` is queried
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189 to determine if they get a nosy list copy of the message too.
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190
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191
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192 Command Line Tool
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193 -----------------
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194
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195 Usage: ``roundup-admin [-i tracker home] [-u login] [-c] <command> <arguments>``
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196
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197 Options:
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198
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199 -i tracker home specify the issue tracker "home directory" to administer
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200 -u the ``user[:password]`` to use for commands
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201 -c when outputting lists of data, comma-separate them
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202
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203 +-----------------------------------------------------------------------------+
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204 | Command Help |
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205 +=============+===============================================================+
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206 |commit |Usage: commit |
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207 | |The changes made during an interactive session are not |
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208 | |automatically written to the database - they must be committed |
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209 | |using this command. |
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210 | | |
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211 | |One-off commands on the command-line are automatically |
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212 | |committed if they are successful. |
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213 +-------------+---------------------------------------------------------------+
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214 |create |Usage: create classname property=value ... |
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215 | |This creates a new entry of the given class using the property |
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216 | |name=value arguments provided on the command line after the |
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217 | |"create" command. |
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218 +-------------+---------------------------------------------------------------+
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219 |display |Usage: display designator |
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220 | |This lists the properties and their associated values for the |
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221 | |given item. |
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222 +-------------+---------------------------------------------------------------+
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223 |export |Usage: export class[,class] destination dir |
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224 | |This action exports the current data from the database into |
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225 | |tab-separated-value files that are placed in the nominated |
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226 | |destination |
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227 | |directory. The journals are not exported. |
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228 +-------------+---------------------------------------------------------------+
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229 |find |Usage: find classname propname=value ... |
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230 | |Find the items of the given class with a given link property |
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231 | |value. The |
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232 | |value may be either the itemid of the linked item, or its key |
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233 | |value. |
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234 +-------------+---------------------------------------------------------------+
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235 |get |Usage: get property designator[,designator]* |
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236 | |Retrieves the property value of the items specified by the |
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237 | |designators. |
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238 +-------------+---------------------------------------------------------------+
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239 |help |Usage: help topic |
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240 | |commands -- list commands |
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241 | |x -- help specific to a command |
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242 | |initopts -- init command options |
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243 | |all -- all available help |
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244 +-------------+---------------------------------------------------------------+
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245 |history |Usage: history designator |
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246 | |Lists the journal entries for the item identified by the |
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247 | |designator. |
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248 +-------------+---------------------------------------------------------------+
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249 |import |Usage: import class file |
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250 | |The file must define the same properties as the class |
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251 | |(including having |
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252 | |a "header" line with those property names.) The new items are |
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253 | |added to |
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254 | |the existing database - if you want to create a new database |
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255 | |using the |
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256 | |imported data, then create a new database (or, tediously, |
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257 | |retire all |
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258 | |the old data.) |
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259 +-------------+---------------------------------------------------------------+
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260 |initialise |Usage: initialise [template [backend [admin password]]] |
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261 | |The command will prompt for the tracker home directory (if not |
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262 | |supplied |
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263 | |through INSTANCE HOME or the -i option. The template, backend |
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264 | |and admin |
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265 | |password may be specified on the command-line as arguments, in |
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266 | |that |
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267 | |order. |
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268 | | |
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269 | |See also initopts help. |
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270 +-------------+---------------------------------------------------------------+
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271 |list |Usage: list classname [property] |
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272 | |Lists all trackers of the given class. If the property is not |
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273 | |specified, the "label" property is used. The label property is|
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274 | |tried |
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275 | |in order: the key, "name", "title" and then the first property,|
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276 | |alphabetically. |
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277 +-------------+---------------------------------------------------------------+
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278 |retire |Usage: retire designator[,designator]* |
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279 | |This action indicates that a particular item is not to be |
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280 | |retrieved by |
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281 | |the list or find commands, and its key value may be re-used. |
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282 +-------------+---------------------------------------------------------------+
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283 |rollback |Usage: rollback |
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284 | |The changes made during an interactive session are not |
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285 | |automatically written to the database - they must be committed |
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286 | |manually. This command undoes all those changes, so a commit |
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287 | |immediately after would make no changes to the database. |
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288 +-------------+---------------------------------------------------------------+
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289 |set |Usage: set designator[,designator]* propname=value ... |
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290 | |Sets the property to the value for all designators given. |
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291 +-------------+---------------------------------------------------------------+
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292 |specification|Usage: specification classname |
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293 | |This lists the properties for a given class. |
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294 +-------------+---------------------------------------------------------------+
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295 |table |Usage: table classname [property[,property]*] |
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296 | |Lists all trackers of the given class. If the properties are |
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297 | |not |
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298 | |specified, all properties are displayed. By default, the column|
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299 | |widths |
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300 | |are the width of the property names. The width may be |
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301 | |explicitly defined |
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302 | |by defining the property as "name:width". For example:: |
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303 | | |
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304 | | roundup> table priority id,name:10 |
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305 | | Id Name |
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306 | | 1 fatal-bug |
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307 | | 2 bug |
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308 | | 3 usability |
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309 | | 4 feature |
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310 +-------------+---------------------------------------------------------------+
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311
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312
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313 All commands (except help) require a tracker specifier. This is just the path to
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314 the roundup tracker you're working with. A roundup tracker is where roundup
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315 keeps the database and configuration file that defines an issue tracker. It may be
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316 thought of as the issue tracker's "home directory". It may be specified in the
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317 environment variable ``ROUNDUP_INSTANCE`` or on the command line as "``-i
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318 tracker``".
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319
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320 A designator is a classname and an itemid concatenated, eg. bug1, user10, ...
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321 Property values are represented as strings in command arguments and in the printed
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322 results:
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323
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324 - Strings are, well, strings.
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325 - Password values will display as their encoded value.
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326 - Date values are printed in the full date format in the local time zone,
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327 and accepted in the full format or any of the partial formats explained
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328 below.::
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329
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330 Input of... Means...
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331 "2000-04-17.03:45" 2000-04-17.08:45:00
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332 "2000-04-17" 2000-04-17.00:00:00
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333 "01-25" yyyy-01-25.00:00:00
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334 "08-13.22:13" yyyy-08-14.03:13:00
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335 "11-07.09:32:43" yyyy-11-07.14:32:43
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336 "14:25" yyyy-mm-dd.19:25:00
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337 "8:47:11" yyyy-mm-dd.13:47:11
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338 "." "right now"
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339
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340 - Link values are printed as item designators. When given as an argument,
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341 item designators and key strings are both accepted.
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342 - Multilink values are printed as lists of item designators joined by
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343 commas. When given as an argument, item designators and key strings are
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344 both accepted; an empty string, a single item, or a list of items joined
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345 by commas is accepted.
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346
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347 When multiple items are specified to the roundup get or roundup set commands, the
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348 specified properties are retrieved or set on all the listed items. When multiple
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349 results are returned by the roundup get or roundup find commands, they are printed
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350 one per line (default) or joined by commas (with the "``-c``" option).
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351
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352 Where the command changes data, a login name/password is required. The login may
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353 be specified as either "``name``" or "``name:password``".
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354
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355 - ``ROUNDUP_LOGIN`` environment variable
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356 - the "``-u``" command-line option
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357
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358 If either the name or password is not supplied, they are obtained from the
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359 command-line.
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360
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361
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362
686
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363 -----------------
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364
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365 Back to `Table of Contents`_
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366
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367 .. _`Table of Contents`: index.html
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368
Roundup Issue Tracker: http://roundup-tracker.org/