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docs: replace redirecting url's with target
author John Rouillard <rouilj@ieee.org>
date Wed, 25 Sep 2024 21:18:37 -0400
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1 <head>
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2 <title>Roundup: A Simple and Effective Issue Tracker in Python</title>
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3 </head>
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4 <body bgcolor="#efefef">
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5 <table bgcolor="#4040a0" width="100%" border=0 cellspacing=0
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6 ><tr valign=bottom><td>&nbsp;<br>&nbsp;<br
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7 ><font face="helvetica, arial" color="#ffffff"><big><big><strong
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8 >Roundup Short Paper</strong></big></big></font></td><td align=right
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9 ><a href="http://www.lfw.org/"
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10 ><img src="/images/lfwblue.gif" border=0 width=33 height=22 alt="[LFW]"
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11 ></a></td></tr></table>
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12 <h3>Roundup: A Simple and Effective Issue Tracker in Python</h3>
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13 <small><em>Ka-Ping Yee</em>
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14 (<a href="http://www.lfw.org/ping/roundup.html">original site: http://www.lfw.org/ping/roundup.html</a></small>)
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15
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16 <p>Please note that <strong>there is a new, active Roundup project</strong>
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17 led by Richard Jones. Please <a href="http://roundup.sf.net/">visit them
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18 at SourceForge</a>.
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19
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20 <p>The Roundup prototype is open source. You can
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21 <a href="roundup.tar.gz"><strong>download it here</strong>
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22 (roundup.tar.gz, 32 kb)</a>.
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23 Or <strong><a href="roundup/roundup.cgi">play with the live prototype!</a>
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24 </strong>
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25 When prompted for authentication, you can use
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26 one of the test accounts: "test", "spam", or "eggs"
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27 (password same as account name). Roundup's e-mail address is
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28 <a href="mailto:roundup---lfw.org">roundup---lfw.org</a>. You can't
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29 create new accounts, but you can read the mail spools for
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30 <a href="test.spool">test</a>,
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31 <a href="spam.spool">spam</a>, or
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32 <a href="eggs.spool">eggs</a> here to see what they're getting.
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33
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34
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35 <p><em>A <a href="sc-roundup.html">detailed design proposal
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36 for a more advanced issue-tracking system based on Roundup</a>
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37 has been submitted to
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38 <a href="http://www.software-carpentry.com/">Software Carpentry</a>'s
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39 open source software design competition.</em> This first-round
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40 submission was
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41 <a href="http://software-carpentry.codesourcery.com/first-round-results.html"
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42 >selected as a finalist</a>. A <a href="sc-roundup-2.html">more
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43 detailed implementation guide</a> was submitted to the
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44 <a href="http://software-carpentry.codesourcery.com/second-round-entries.html"
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45 >second round of the competition</a>.
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46
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47 <p><em>You might also want to check out
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48 <a href="/python/">other Python-related stuff on this site</a>.</em>
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49
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50 <hr>
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51
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52 <p>This short talk will share some experiences from developing and using
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53 the issue tracking system used by my development group at ILM. It integrates
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54 two modes of access: e-mail for gathering information, and the Web
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55 for search and retrieval. We currently work with it daily and it
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56 does its job pretty well.
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57
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58 <h4>Fine-Grained Mailing Lists</h4>
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59
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60 <p>The key strength of Roundup is that it generates a small virtual
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61 mailing list for each new issue. In a way, this is like implementing
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62 private conversation rooms in e-mail. Although the mechanism is
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63 very simple, the emergent properties are quite effective. Here's
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64 how it works:
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65
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66 <ol type="a">
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67 <li>New issues are always submitted by sending an e-mail message.
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68 This message is saved in a mail spool attached to the newly-created
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69 issue record, and copied to the relatively large user community of
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70 the application so everyone knows the issue has been raised.
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71
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72 <li>All e-mail messages sent by Roundup have their "Reply-To"
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73 field set to send mail back to Roundup, and have the issue's
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74 ID number in the Subject field. So, any replies to the
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75 initial announcement and subsequent threads are all received
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76 by Roundup and appended to the spool.
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77
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78 <li>Each issue has a "nosy list" of people interested in the
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79 issue. Any mail tagged with the issue's ID number is copied
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80 to this list of people, and any users found in the From:,
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81 To:, or Cc: fields of e-mail about the issue are automatically
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82 added to the nosy list. Whenever a user edits an item in the
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83 Web interface, they are also added to the list.
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84 </ol>
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85
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86 <p>The result is that no one ever has to worry about subscribing to
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87 anything. Indicating interest in an issue is sufficient, and if you
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88 want to bring someone new into the conversation, all you need to do
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89 is Cc: a message to them. It turns out that no one ever has to worry
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90 about unsubscribing, either: the nosy lists are so specific in scope
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91 that the conversation tends to die down by itself when the issue is
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92 resolved or people no longer find it sufficiently important. The
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93 transparent capture of the mail spool attached to each issue also
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94 yields a nice searchable knowledge repository over time.
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95
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96 <h4>User Interface Decisions</h4>
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97
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98 <p>The web interface to Roundup aims to maximize the density of
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99 useful information. Although this principle is important to all
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100 information presentation, it is especially vital in a web browser
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101 because of the limited window real estate. Hence Roundup avoids
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102 repetitive or unnecessary information and tries to fit as many
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103 items as possible on the first screen. For example, Bugzilla
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104 initially displays seven or eight items of the index; Jitterbug can't
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105 even manage to fit any items at all in the first screenful, as it's
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106 taken up by artwork and adminstrative debris. In contrast, Roundup
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107 shows you about 25 high-priority issues right away. Colour indicates
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108 the status of each item to help the eye sift through the index quickly.
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109
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110 <p>In both Jitterbug and Bugzilla, items are sorted by default by ID,
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111 a meaningless field. Sorting by ID puts the issues in order by
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112 ascending submission date, which banishes recent issues as <em>far</em>
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113 away as possible at the bottom of the list. Roundup sorts items
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114 in sections by priority so the high-priority items are
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115 immediately visible; within sections, items are sorted by date
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116 of last activity. This reveals at a glance where discussion is
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117 most active, and provides an easy way for anyone to move an issue
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118 up in the list without changing its priority.
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119
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120 <p><hr>
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121 (The following has been added for this web page and was not
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122 part of the short paper in the IPC8 proceedings.)
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123
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124 <h4>Screenshots of the Web Interface</h4>
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125
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126 <p>Here is the <a href="images/roundup-1.png">Roundup index</a>, the first
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127 thing presented to you when you go to Roundup. Note the use of
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128 colour coding and the attempt to dedicate maximum space to the
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129 description of each issue.
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130
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131 <p>In comparison, here is the <a href="images/jitterbug-1.gif">first
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132 screen you see when you use Jitterbug</a>. No information is
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133 actually visible! You have to scroll down to the
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134 <a href="images/jitterbug-2.gif">second screen</a> before you get to
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135 see any bugs, and even then your view is limited to a paltry
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136 eight entries. The boldface on the item descriptions helps,
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137 but the visual effect of the table is still swamped by the
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138 powerful green header line -- which contains zero bits of
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139 new information.
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140
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141 <p>As another example, Bugzilla presents somewhat more information
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142 than Jitterbug in its <a href="images/bugzilla-4.gif">index view</a>, but
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143 forces you to go through three
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144 bewildering screens replete with form widgets
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145 (<a href="images/bugzilla-1.gif">one</a>,
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146 <a href="images/bugzilla-2.gif">two</a>,
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147 <a href="images/bugzilla-3.gif">three</a>) before you even get to see
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148 anything. Examination of the <a href="images/bugzilla-4.gif">index view</a>
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149 shows that one-third to one-half of the screen area (depending how
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150 you count it) is wasted on trivialities or empty space, and the
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151 most important column, the description of each issue,
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152 is shoved off of the right side of the page.
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153
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154 <p><table bgcolor="#4040a0" width="100%" border=0 cellspacing=0
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155 ><tr valign=bottom><td
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156 ><font face="helvetica, arial" color="#c0c0e0"><small
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157 >copyright &copy; by
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158 <a href="http://www.lfw.org/ping/"
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159 ><font color="#c0c0e0">Ka-Ping Yee</font></a>
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160 updated Sun 2 Jul 2000</td><td align=right
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161 ><font face="helvetica, arial" color="#c0c0e0"
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162 ><small><small>
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163 </small></small></font></td></tr></table>
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164 </body>
Roundup Issue Tracker: http://roundup-tracker.org/